Customer Service Salary in Marietta, GA

Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business. Responsibilities What You Will Do The objective of the Regional Customer Relations Specialist  position is to provide excellent service to the Region’s existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner. Your Daily Duties Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction Identify escalating priority issues and report it up the proper chain of command Perform a follow-up call with customer to ensure resolution of the issue Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events Assist customers as needed in making payments or setting up auto-billing Enter data into CRM (Servsuite) to document issues Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions Maintain/exceed productivity goals and performance measures set by the Region Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers Provide excellent customer service in a professional manner You Will Thrive In This Role If You hold yourself to high standards You enjoy building relationships and creating a bond and rapport with your team members and customers You have great time management skills Excellent verbal and written communication skills Exceptional customer service, organizational and analytical skills What We Offer: Highly competitive compensation package Company vehicle, cell phone and tablet Comprehensive training programs as the industry leader Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Qualifications Work Environment: We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties: Perform duties while seated for long periods of time Required Experience One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control Knowledge of customer service principles and practices, Good data entry and verbal skills; type 45 wpm or more Proficient in relevant computer applications Required Education High School Diploma required Required Skills Ability to de-escalate an upset customer Must be able to work overtime during the company’s peak season Must have the ability to be flexible in scheduling Problem Analysis and Resourcefulness Excellent organizational skills Able to coordinate activities with multiple parties and levels of leadership Other Requirements We require the ability to pass a drug screen   Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer 

Lab Support Services Specialist- Phlebotomy Kennestone Hospital • Marietta, Georgia • Day Shift • Full Time • JR-5991 Facility: Kennestone HospitalOverviewUnder the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. Duties included, but not limited to:HIS/LIS data entry, troubleshooting and laboratory technical support functionsCustomer Service for all patients and health care providers.Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff.Phlebotomy procedures including all types of specimen collection techniques.Pre-Analytical and specimen storage robot operationAssist in multiple areas as workload and staffing changes.ResponsibilitiesCore Responsibilites and Essential FunctionsTechnical/ HIS / LIS* HIS / LIS order entry. Able to work in multiple computer systems as needed to perform job functions. Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples.* Report and troubleshoot HIS/LIS, printer, fax malfunctions.* Organize specimen intake in various downtime scenarios and recovery from same.* Assist with inventory control. Maintain organization of laboratory storage areas.* Restock consumables in the phlebotomy, clerical areas, store room and laboratory.* Perform QA checks on refrigerators, freezers as required.Customer Service Support* Complies with AIDET standards always* Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority.* Maintains patient privacy and confidentiality always.* Receive incoming calls; resolve or route as appropriate.* Resolve patient / patient care provider complaints; understand when to refer to supervisor.* Provide patient test results to patient care providers via printed reports, fax or verbal communication.* Maintain organized files for physician orders, reference lab reports, other lab reports, as needed.* Make follow-up calls to patients, patient care providers concerning problem specimens, recollects.* Perform call back function for critical and notification values.Specimen Receipt and Processing* Check all specimens arriving in the lab for sufficient quality and quantity.* Cancel unacceptable specimens after notifying RN and documenting in the LIS.* Centrifuge, decant or split specimens as needed; combine orders as needed. Take to the testing areas in a timely fashion. Pull samples as needed for lab pending lists.* Measure and aliquot 24 hr urine samples and enter required information in the LIS.* Via tracking and pending logs, prepare specimens for transport to reference labs.* Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed.* Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS.* Resolve any insurance/billing problems noted with PAS or Outreach staff.* Processing microbiology specimens (plating/preparation and preparing gram stains)Phlebotomy* Prepare and maintain phlebotomy tray with all supplies required to perform duties.* Perform phlebotomy in accordance with Wellstar's patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing.* Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour.* Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval. Question orders that seem repetitive or unusual.* Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands 100% of the time.* Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements.* Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient 100% of the time.* Delivers specimens to the Laboratory with specified timeframe.* Resolves unreceived specimen pending log in LIS. Pull acceptable samples if possibleTeaching /In-Service/ Email* Assists in orientation and training of new employees as assigned.* Check emails daily in Sunquest.* Completes all assigned training and competency testing within specified time periods.* Participates in 80% of staff meetings and reads 100% of posted meeting minutes.Required for All JobsPerforms other duties as assignedComplies with all Wellstar Health System policies, standards of work, and code of conduct.QualificationsRequired Minimum EducationHigh school diploma Required orGED Diploma from an accredited program RequiredRequired Minimum ExperienceExperience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment PreferredRequired Minimum SkillsStrong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge.Required Minimum License(s) and Certification(s)Basic Life Support 2.00 Required 2.00BLS - Instructor RequiredBLS - Provisional RequiredAdditional Licenses and CertificationsPhlebotomy Certification by a national organization Preferred

Lab Support Services Specialist 2 Kennestone Hospital • Marietta, Georgia • Night Shift • Full Time • JR-1578 Facility: Kennestone HospitalOverviewUnder the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction.Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing.Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise.Job Knowledge: Maintains current personal training, education and practice of policies and procedures.Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab dataCommunication: Practices information monitoring, investigation, resolution and hand-off to team members.Performs other duties as assigned:ResponsibilitiesCore Responsibilites and Essential Functions Performs responsibilities of a Lab Support Services Specialist (May or may not include Phlebotomy): * Will take on lead duties in the absence of the supervisor or manager.* Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.* Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.* Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated.* Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in.* Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department. Modular Pre-Analytics System and Storage Unit (if Required)* Key Operator for the Pre-Analytics and Storage Unit* Monitors and identifies system monitor functions * Thorough knowledge of Pre-Analytics computer functions and specimen location * Thorough knowledge of each Pre-Analytics module and their function* Responsible for performing daily maintenance for Pre-Analytics module and all components* Complete understanding of processes for the Pre-Analytics module* Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit. * Follows up with contacting service for further instructions.* Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.Outpatient Registration (if Required)* Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required. Follows all Medicare regulations for testing eligibility.* Ensures accurate information is captured in multiple registration systems (Wellstar HIS)* Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy.* Ensures activity is recorded* Ensures all stats are sent to the laboratory within time guidelines.Microbiology Processing (if Required)* Performs all aspects of specimen processing including reporting and resolving specimen problems* Prepares media and supplies for transfer to sister hospitals as needed.* Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals* Maintains and sets up organisms for media QC* Key Operator for the appropriate instrumentation* Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge)* Trains new employees on processing duties* Sets up all proficiency specimensBlood Bank Component Processing (if Required)* Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care. Prepares all products using good lab technique and adheres to established procedures. * Performs all routine preparation and issuing of products per protocol.* Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information.* Effectively communicates all information to appropriate personnel as required by policy and procedure. Participates in shift to shift hand-off communication.* Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.* Perform STAT duties as needed. Handle emergency products efficiently and appropriately Required for All Jobs Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. QualificationsRequired Minimum EducationHigh school diploma Required or GED Required Required Minimum ExperienceMinimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment Required Required Minimum Skills Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency. Demonstrates leadership in area of expertise. Required Minimum License(s) and Certification(s)Basic Life Support Required BLS - Instructor Required BLS - Provisional Required Cert Phlebotomy Tech Preferred Additional Licenses and Certifications

Phlebotomist - Patient Outreach Service Specialist (Float) WAB - Wellstar Administrative Building • Marietta, Georgia • Day Shift • Full Time • JR-2767 Facility: WAB - Wellstar Administrative BuildingJob Summary: Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Local travel required. Floaters will be required to sign the departments floater agreement outlining the job duties and expectations. Core Responsibilities and Essential Functions: Perform Patient Registrations - Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. - Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance - Verify all expected date - Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). - Verify that insurance is current, correct and verified in the registration system - Scan all patient information in the Epic system (ID, insurance card, manual lab orders) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy - Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) - Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs - Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) - Print ABN (if required), present to patient provide verbal explanation and obtain signature - Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support - Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) - Notifying physicians, or designee, immediately of critical lab results as requested - If necessary, reprint any laboratory reports - Assisting physician with any research and issue resolution - Assisting physician office staff and patients in resolving all laboratory billing issues - Making all follow-up phone calls to patients if re-collection of specimens is necessary - Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels - Serves as liaison between the office manager and supervisors on location concerns/issues - Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope - Fax lab results to Physicians as requested - Maintain organized records and documents on site for three (3) months Regulatory Agency's Quality Assurance Requirements - Perform all daily QA checks on equipment - Perform quarterly safety inspections and prepare report of findings for tracking - Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer - Complete monthly workload tallies - Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) - Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals - Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing - Properly identify the patient by following the WellStar Patient Care Safety policies - Properly perform venipunctures procedures on patients of all ages - Follow Laboratory policies regarding "hard stick" situations - Properly process all specimens according to established specimen requirements - Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers - Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) - Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories - Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp - Use proper hand hygiene in accordance to patient safety goals Floater Responsibilities (specific): - Must be current on all Lab Outreach location workflows in the IOP, Patient Service Center and processing department - Must be available between the hours of 6am-7pm - Must keep information in their floater manual current and have the manual on-site for reference as needed - Floater may cover more than 1 location daily. Providing lunch coverage as needed - Readjust schedules daily to support the needs of the department - Floaters required to sign floater agreement - All other duties as assigned within the scope of the position Required Minimum Education: High school diploma Required or GED Required Required Minimum License(s) and Certification(s): Basic Life Support 1.00 Required BLS - Instructor 1.00 Required BLS - Provisional 1.00 Required Additional Licenses and Certifications:Required Minimum Experience: Minimum 1 year of previous computer registration skills and/or completed WellStar Lab Outreach externship Preferred and Minimum 1 year of Customer Service experience and/or completed WellStar Lab Outreach externship. Required and Minimum 1 year of previous phlebotomy and specimen processing experience and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills Excellent written and verbal communication skills Requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Additionally, must have reliable transportation, a valid Georgia driver's license and scheduling flexibility.

Histology Support Services Specialist Kennestone Hospital • Marietta, Georgia • Day Shift • Full Time • JR-1742 Facility: Kennestone HospitalOverviewUnder general supervision of the Histology/Cytology Manager, Wellstar Health System Laboratory and direct supervision of the Coor Cytology, responsibilities include but not limited to data entry of patient information, preparation and processing of cytology specimens (GYN and NON)GYN) and/or pathology specimens, clerical duties, send out processes, etc Confirm and distribute completed surgical and cytology cases that have been accessioned, filing (slides/blocks/reports), retrieving tumor and consult requests, and have full knowledge of regulatory policies. Maintain department inventory with adequate supplies, cytology and surgical specimens are stored properly and discarded within regulatory safety guidelines.ResponsibilitiesCore Responsibilities and Essential FunctionsCYTOLOGY AND SURGICAL PATHOLOGY PREPARATION:* Accurately register/accession patient data and specimen information into Anatomic Pathology computer system.* Verifies the identification of specimens and patients as they are received into the lab for evaluation.* Research and document discrepancies involving patient identification and specimen labeling.* Performs cytology and pathology preparation on patient samples* Performs send out duties on patient specimens, enter clerical and billing charges, packaging and tracking.* Retrieve surgical specimens from operating room and GI Lab at scheduled times per facility, as applicable.* Accompany nursing staff and security to morgue for fetal demise log in to ensure proper identification and verify the consent for final disposition and examination form is complete and present. Per facility, as applicable.* Coordinate fetal disposition / cremation with nursing staff, Bereavement Coordinator, and funeral home (s). Per facility, as applicable.PATHOLOGY COMPUTER, PRINCIPLE AND INSTRUMENTATION:* Knowledge of cytology instrumentation and ability to troubleshoot.* Retrieve and update accessioning and send outs logs from the laboratory computer system.* Enter send out test charges as well as Intraoperative consultation charges.* Have complete understanding and knowledge of Co path histology billing which includes but not limited to frozen section, OR Consult, etc.* Check pending log and confirm specimens are received daily.QUALITY MANAGEMENT:* Document and resolve any quality control and assurance issues and inform supervisor.* Performs maintenance check on department equipment and document accordingly.* Print patient reports and prepared Reference lab requisitions to send out for consultation accurately.* Have a basic knowledge of cost management involving reagents, and efficiency, without compromising patient quality.* Follow all regulatory policies including but not limited to OSHA, CLIA, CAP, JCAHO, etc. for safety proper handling and disposal of chemicals and pathologic waste.Required for All JobsPerforms other duties as assignedComplies with all WellStar Health System policies, standards of work, and code of conduct.QualificationsRequired Minimum EducationHigh school diploma RequiredRequired Minimum ExperienceMinimum 1 year job-related experience RequiredRequired Minimum SkillsGeneral knowledge of lab techniques and principles, instrument maintenance and troubleshooting abilities.Cytology and Histology training, Histology and Cytology Safety Regulatory knowledge, Anatomical Pathology computer training.Must have absolute integrity in the tasks performed and the ability to work independently or with minimal supervision.Must have good organizational skills.Required Minimum License(s) and Certification(s)Additional Licenses and Certifications

Manager Environmental Services - Full Time - Environmental Services Kennestone Hospital • Marietta, Georgia • Day Shift • Full Time • JR-1126 Facility: Kennestone HospitalOverviewExpected to be knowledgeable, compliant and supportive of WellStar's Vision, Mission and Credo. Functions under the direction of the Executive Director/Director of the Environmental Services Department to ensure the cleanliness of WellStar facilities. Planning, organizing, scheduling and supervising department activities carried out on each shift. Responsible for leading or participating in the training programs for new hires as well as ongoing yearly competency determined by facility departmental structure. Provides input and collaboration with the department budget and expenditures. Will continuously make rounds of the campus to determine special assignments and/or project work it needs, to ensure all employees are completing all daily work assignments and are complying with all WellStar and department policies and practices. Responsible for staff evaluations, interviewing, training, developing and disciplinary actions. Assists the Executive Director or Director in the operation of the department. Mentor and develop direct reports and other employees for potential departmental advancement. Performs other related duties as assigned.ResponsibilitiesCore Responsibilites and Essential Functions Manage department human resources by:* Coordinates and assists with the interviewing/hiring process.* Determines qualifications, competence and performance expectations.* Coordinates and conducts disciplinary actions.* Coordinates and conducts reviews, one-on-one, and recognition activities.* Implementing and monitoring staffing plans.* Validates staff competencies.* Ensures appropriate staffing; not to exceed allocations; maintain productivity standards.* Proper labor management oversight and time keeping approval Leadership:* Provides strong support and effective leadership by coordinating and integrating services within department, with other departments and with the hospital's primary function while managing the day to day activities of the EVS team.* Information systems and data management for department operations and performance improvement.* Supporting operational processes and policies.* Monitor and analyzing performance through training, implementing sustainable performance improvement, supports department PI projects and participate in multi-disciplinary/inter-departmental projects and activities. * Represent department in hospital multidisciplinary meetings and activities.* Provides proper and timely responses to customers.* Assist in budget development and oversight not exceeding budget allowances. Quality:* Continuously assess and improve the department's performance by designing operational processes, monitoring performance through data, analyzing the data, implementing sustainable performance improvements, supports department PI projects and participates in multi-disciplinary inter-departmental PI projects and activities.* Ensure quality is up to WellStar Health System standards.* Facility inspections* Round for compliance with TJC, DOT, OSHA & state and local fire regulations.Required for All Jobs Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. QualificationsRequired Minimum EducationBachelor's Degree in related field from an accredited college Required or university or ten (10) years of Leadership Experience in healthcare Environmental Services in lieu of bachelor's degree. Required Required Minimum ExperienceMinimum 5 years of leadership in Environmental services in a healthcare, hospitality or commercial environment. Required Required Minimum Skills Management/supervisory skills; knowledge of healthcare cleaning procedures, floor care and hazardous waste procedures; computer knowledge and skills; must have excellent communication and people skills. Ability to effectively communicate with a diverse work group including other departments. Ability to lead and train employees. Strong verbal, listening, written communication skills required. Excellent inter-personal skills and the ability to inspire and motivate others. Ability to demonstrate compliance with all organizational/department rules/regulations. Ability to be proactive, self-motivated, and self-directed. Demonstrate commitment to excellent customer service. Depth of practical experience in both technical and non-technical training. Present and deliver presentation(s) and crucial conversations to team members and other departments as needed. Required Minimum License(s) and Certification(s)Additional Licenses and Certifications

Federal Applicant Rights - English Federal Applicant Rights - Spanish Essential Responsibilities• Tracks and follows up on outstanding customer and loaner units.• Coordinates continuous demo pool rotation creates TASKs; provides reports to sales reps and management.• Process service orders for invoicing orders in the service database, reconciling shipping and billable charges.• Manages all aspects of service contracts agreements with customers and sales reps which includes, but not limited to customer notifications, creations and reviews, customer follow-ups and invoicing of agreements.• Provide supports for any scheduled bio-med training provided by the company.• Manages and schedules semi-annual calibration of all service testing equipment. To include coordination of required repairs and related documents review to ensure compliance.• Reviews, organizes and maintains the tech services documents (device history records) within filing system, per QA/RA directives.• Works with techs and IT to standardize existing forms in electronic format, making them more easily and efficiently distributable.• Evaluates administrative processes, in conjunction with manager and team supervisor, to improve efficiency within the tech service and with intra-related departments. • Monitors spare parts inventory levels and initiate reorders as necessary. Provide reconciliation reports of warranty and non-warranty parts usage to Erbe GmbH. Coordinates returns of defective parts, devices and testing equipment as required; resolves outstanding issues with Erbe GmbH technical service colleagues.• Generate monthly Key Performance Indicator (KPI) reports. Back-up Responsibilities• Create tasks for non-complaint customer and loaner unit. Supervisory ResponsibilityThis position is an individual contributor and has no direct supervisory responsibility. Work EnvironmentThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. TravelThis position requires no measurable travel. Required Education and Experience• AA Business or similar field required; post-secondary education in a technical or computer-related field strongly preferred.• Minimum 8+ years’ experience in an administrative, technical or computer-related role required; special consideration given to those candidates with significant tech support and/or healthcare experience. Position Requirements• Excellent communication skills, both verbal and written, required; must communicate well via the telephone.• Strong interpersonal and skills conflict resolution skills.• Exceptional computer skills required with particular emphasis Microsoft Office products and ERP/CRM systems; JD Edwards or similar systems experience also desired.• Must be well-organized, have a high detail orientation and be flexible in performing daily duties.• Team orientation and ability to work well and communicate within technical service and cross-functional meetings. • Capacity to Lead/Direct/Facilitate detailed process improvements through, analysis, data collection, evaluating options/solutions, and providing written/verbal communications to management. Competencies• Problem Solving/Analysis.• Results Driven.• Detail Orientation.• Customer Focus.• Technical Capacity.• Communication Proficiency. Additional Eligibility QualificationsNone required for this position. Work Authorization/Security ClearanceEmployees must be legally authorized to work in the United States. Employees must not be specifically barred from working with Federal contracts, government entities or otherwise listed on excluded parties list as maintained by the Federal government. AAP/EEO StatementErbe is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Erbe is committed to this policy in all matters of employment. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At-Will EmploymentThis position description does not constitute a contract or guarantee employment for any specified time. The company may exercise its employment-at-will rights at any time.EducationPreferredAssociates or better in Information Technology or related fieldAssociates or better in Management Information Systems or related field BehaviorsPreferredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description

Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business. Learn more about us here! Responsibilities What You Will Do The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers’ needs in a single call (One Call Resolution) in a professional manner. Your Daily Duties Provide excellent customer service in a professional manner Answer the phone promptly (Hold time less than 1 minute.) Process cancellations and payments Enter data into CRM Create contact logs/documentation Request service credits & refunds Schedule leads and service requests Projects as assigned by management You Will Thrive In This Role If You hold yourself to high standards You enjoy building relationships and creating a bond and rapport with your team members and customers You have great time management skills Excellent verbal and written communication skills Exceptional customer service, organizational and analytical skills What We Offer: Highly competitive compensation package ($16-$18/hour!) Company vehicle, cell phone and tablet Comprehensive training programs as the industry leader Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Qualifications Work Environment: We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties: Perform duties while seated for long periods of time Requirements: High School Diploma required We require the ability to pass a drug screen Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer 

Housekeeper - Environmental Services Technician - Full Time - Nights Kennestone Hospital • Marietta, Georgia • Night Shift • Full Time • JR-9239 Facility: Kennestone HospitalHousekeeper - Environmental Services Technician -DPFull Time Nights11p-7:30 amGreat BenefitsJob Summary:This critical role provides the full range of support necessary for regular, terminal, and isolation cleaning. A key part of this role's accountability is to ensure compliance standards are maintained during the cleaning of hospital specialty areas ( i.e. Operating Room Suites, CATH Labs, GI Labs, VARU, Pharmacy Compounding Lab, Vascular, Labor and Delivery Suites, etc.). More general duties include the following; 1) Proper removal, placement and transporting of waste (i.e. Solid, Chemotherapy, Bio-Hazard, Pharmaceutical, & Hot), recyclables, and other regulated materials; 2) Proper use of Ultra Violet Light devices; and 3) Changing out, removal and replacement of containers (Sharps, Pharmacy Waste, Bio-Hazard, & Chemo Therapy). Since this role is extremely visible to all stakeholders, the incumbent must have good customer service and interpersonal skills to effectively interact with staff members, guests, patients and their families. Individuals will be trained and authorized to handle the proper duties in their assigned areas.Core Responsibilities and Essential Functions:Safety Infection Prevention- Performs the full range of restroom cleaning and complete patient room cleaning. Always following the cleaning protocol as determined by room, area, location type, i.e. regular room cleaning, terminal cleaning, isolation room cleaning, etc.- Follows infection prevention protocols, knowledgeable of and selects the proper chemicals to accomplish cleaning task(s)- Performs the full range of routine type cleaning tasks such as maintenance of wall, doors, glass/windows, furniture, equipment, floors to include dust mopping, wet mopping, corners, edges, base coves, kick plates, etc.- The proper removal of trash and linen, ensuring that waste streams guidelines and protocol is followed based on waste type, i.e. solid waste, bio-waste, chemotherapy waste, pharmaceutical waste, etc.- Consistently uses correct personal protective equipment (PPE) and donning and doffing techniques to ensure personal safety and that of others.- Consistently uses proper lifting techniques to avoid personal injury.- Comply with all hospital and department rules, policies and procedures.- Follow all protocol for proper and safe us of Ultra Violet Light equipment- Places proper type, size and number of replacement liners in waste containers and complete proper tie off as required. Teamwork- Work with special project team and/or projects as assigned by supervisor.- Participate in performance improvement projects as required Customer Service- Always exhibit a positive disposition when greeting and supporting staff members, patients, and visitors.- Consistently practices great customer service shills and interpersonal skills when interacting with patients, patient family members, guest and co-workers.- Consistently practices skills and behaviors that support efforts toward "World Class Service" Communication- Documents daily assignments completed. Adjusts to staff shortages and covers other assigned areas.- Uses Epic system to maintain productive flow of beds and patients. Logs in and out as required.Required Minimum Education:High school diploma or equivalent Preferred orRequired Minimum Experience:Some experience PreferredRequired Minimum Skills:The ability to speak fluent English must possess the ability to read, write and understand simple instructions in English, The satisfactory completion of the Departmental Training Program must be accomplished during the first thirty (30) days of employment.

Phlebotomist - Patient Outreach Services Specialist (Float) 1800 Parkway Center • Marietta, Georgia • Day Shift • Full Time • JR-4145 Facility: 1800 Parkway CenterJob Summary: Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Local travel required. Floaters will be required to sign the departments floater agreement outlining the job duties and expectations. Core Responsibilities and Essential Functions: Perform Patient Registrations - Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. - Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance - Verify all expected date - Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). - Verify that insurance is current, correct and verified in the registration system - Scan all patient information in the Epic system (ID, insurance card, manual lab orders) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy - Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) - Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs - Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) - Print ABN (if required), present to patient provide verbal explanation and obtain signature - Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support - Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) - Notifying physicians, or designee, immediately of critical lab results as requested - If necessary, reprint any laboratory reports - Assisting physician with any research and issue resolution - Assisting physician office staff and patients in resolving all laboratory billing issues - Making all follow-up phone calls to patients if re-collection of specimens is necessary - Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels - Serves as liaison between the office manager and supervisors on location concerns/issues - Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope - Fax lab results to Physicians as requested - Maintain organized records and documents on site for three (3) months Regulatory Agency's Quality Assurance Requirements - Perform all daily QA checks on equipment - Perform quarterly safety inspections and prepare report of findings for tracking - Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer - Complete monthly workload tallies - Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) - Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals - Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing - Properly identify the patient by following the WellStar Patient Care Safety policies - Properly perform venipunctures procedures on patients of all ages - Follow Laboratory policies regarding "hard stick" situations - Properly process all specimens according to established specimen requirements - Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers - Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) - Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories - Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp - Use proper hand hygiene in accordance to patient safety goals Floater Responsibilities (specific): - Must be current on all Lab Outreach location workflows in the IOP, Patient Service Center and processing department - Must be available between the hours of 6am-7pm - Must keep information in their floater manual current and have the manual on-site for reference as needed - Floater may cover more than 1 location daily. Providing lunch coverage as needed - Readjust schedules daily to support the needs of the department - Floaters required to sign floater agreement - All other duties as assigned within the scope of the position Required Minimum Education: High school diploma Required or GED Required Required Minimum License(s) and Certification(s): Basic Life Support 1.00 Required BLS - Instructor 1.00 Required BLS - Provisional 1.00 Required Additional Licenses and Certifications:Required Minimum Experience: Minimum 1 year of previous computer registration skills and/or completed WellStar Lab Outreach externship Preferred and Minimum 1 year of Customer Service experience and/or completed WellStar Lab Outreach externship. Required and Minimum 1 year of previous phlebotomy and specimen processing experience and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills Excellent written and verbal communication skills Requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Additionally, must have reliable transportation, a valid Georgia driver's license and scheduling flexibility.