Customer Service Salary in Irving, TX

What you'll do atYou play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities CashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Client is looking for a Senior iOS developer joining a team of multidisciplinary teams of engineers who create digital products that millions of 7-Eleven customers experience every day. We are looking for a skilled and experienced Senior iOS Developer to join our team. In this role, you will be responsible for leading the development of high-quality iOS applications, as well as mentoring and guiding other developers on the team. You will work closely with cross-functional teams to design, develop, and implement innovative solutions for our customers.Responsibilities• Lead the development of customer facing iOS applications, preferably E-Commerce from start to finish.• Work collaboratively with cross-functional teams, including product management, design, and engineering, to develop and implement new features.• Mentor and guide other iOS developers on the team, providing technical leadership and guidance.• Collaborate with Quality, Product and Cloud Engineering teams to keep digital assets fully functional, secure, and up to date with business needs.• Continuously evaluate and adopt new technologies to improve the development process and application performance.• Ensure that applications meet high standards of quality, performance, and reliability.• Participate in code reviews, ensuring that code is maintainable, scalable, and efficient.• Stay up to date with new trends and technologies in iOS development.Qualifications:• Bachelor’s degree in computer science, Software Engineering, or a related field.• 6-10 years of experience in iOS development, with a strong portfolio of iOS applications.• Must have experience in cloud services (preferable AWS), CI/CD solution and monitoring tools.• Experience with native iOS frameworks.• Extensive experience with Swift and/or Objective-C.• Proficiency in iOS frameworks such as Core Data, Core Animation, Core Graphics, and Core Text.• Experience with RESTful APIs to connect iOS applications to back-end services.• Proven ability to lead and mentor other iOS developers.• Familiarity with Agile development methodologies.• Strong problem-solving and analytical skills.• Excellent verbal and written communication skills.

DescriptionSummary:The Information Services Developer II is primarily responsible for designing, developing, and implementing systems based on requirements. The candidate should have good knowledge of development methodologies and follow them while designing and coding. This role requires collaborating and working with another team member focusing on quality support to both internal and external users, focusing on customer services and timeliness.Responsibilities: Analyze ideas and business and functional requirements to formulate a design strategy.Act as a tenant to draw out a workable application design and coding parameters with essential functionalities.Work in collaboration with the team members to identify and address the issues by implementing a viable technical solution that is time and cost-effective and ensuring that it does not affect performance quality.Develop code following the industry's best practices and adhere to the organizational development rules and standards.Develop and deploy code using existing tools and platforms utilized for automation and testing.Involved in the evaluation of proposed system acquisitions or solutions development and provides input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenanceIntegrates software components, subsystems, facilities, and services into the existing technical systems environment; assesses the impact on other systems, and works with cross-functional teams within information Services to ensure positive project impact. Installs configure and verify the operation of software componentsParticipates in the development of standards, design, and implementation of proactive processes to collect and report data and statistics on assigned systemsParticipates in the research, design, development, and implementation of application, database, and interface using technologies platforms provided.Researching, designing, implementing, and managing programsFix problems arising across the test cycles and continuously improve the quality of deliverables.Reference and document each phase of development for further reference and maintenance operation.Requirements:Bachelor's degree in Computer Science, Engineering, Math or related field Software Development Life Cycle and processAlgorithm and Data StructureCritical and analytical thinking skillsUnderstanding of programming principles and designStrong technical knowledge of Application, Integration Design and Development of systems, databases, operating systems and Information Services.Must be able to solve complex problems with direction. Must be able to interact effectively and patiently with customers, especially while under pressure. Ability to work on multiple projects/tasks simultaneously to meet project deadlines as required. Ability to establish and maintain positive working relationships with other employees.4+ years' experience in corporate systems environments required. Minimum of four (4) years development experience in a corporate environment Working experience in design, coding, and deployment. Knowledge of industry standard WEB platforms (.NET/C#), Automation (RPA and Test Automation), Microsoft Internet Information Server, Linux, Apache, Unix, Microsoft Foundation Server. Experience working with Internal or External customers for an organization in coordinating work and designing solutions. Experience utilizing the Software Development Lifecycle (SDLC), Agile and Waterfall Methodologies Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

JOB BRIEF Bakers are responsible for creating, baking, and displaying finished baked product. Primary responsibility is to establish positive relationships with customers and provide great customer service.JOB DUTIES -Responsible for all bakery products, including recipes and ingredients. -Locates, reads and follows production lists and water temperature charts. -Prepare all baking mixtures in accordance with established company or department procedures and recipes. -Takes special orders for all bakery products. -Rotates, dates and organizes product in the case, the back, coolers and freezers. -Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods. -Completes opening, crunch and closing procedures as directed. -Consistently follows efficiency procedures and adheres to established processes. -Follows all policies and procedures designed to protect the company's assets at all times. -Identifies customers needing assistance and responds directly or by getting the appropriate person to resolve conflicts. -Handles customer requests and complaints promptly and courteously, follows the proper procedures for directing customers in obtaining refunds, returns, or exchanges and courteously explain price discrepancies to customers. -Deals with multiple customers in a professional manner, be familiar with department specials, ads, flyers, etc. and communicates these to the customers. -Understands and follows company procedures established for the department, as well as cleaning and proper assembly and disassembly of the equipment. -Understands and follows food safety procedures (example, hand washing, refrigeration of product, etc.). -Follows established procedures when operating bakery equipment including compactor and/or baler. -Maintains a clean and safe work and shopping area. Secondary Job Duties: -Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. -Sweep floors, clean utensils and work tables, wipe counter tops, and front of display cases. -Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment. -Present favorable impression in dress, personal hygiene and business attitude. -Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. -Other duties assigned by management. QUALIFICATIONS -High School diploma or equivalent experience. -Must be 18 years of age or older. -Must demonstrate knowledge of baking techniques. -Must be JOB BRIEF Bakers are responsible for creating, baking, and displaying finished baked product. Primary responsibility is to establish positive relationships with customers and provide great customer service.JOB DUTIES -Responsible for all bakery products, including recipes and ingredients. -Locates, reads and follows production lists and water temperature charts. -Prepare all baking mixtures in accordance with established company or department procedures and recipes. -Takes special orders for all bakery products. -Rotates, dates and organizes product in the case, the back, coolers and freezers. -Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods. -Completes opening, crunch and closing procedures as directed. -Consistently follows efficiency procedures and adheres to established processes. -Follows all policies and procedures designed to protect the company's assets at all times. -Identifies customers needing assistance and responds directly or by getting the appropriate person to resolve conflicts. -Handles customer requests and complaints promptly and courteously, follows the proper procedures for directing customers in obtaining refunds, returns, or exchanges and courteously explain price discrepancies to customers. -Deals with multiple customers in a professional manner, be familiar with department specials, ads, flyers, etc. and communicates these to the customers. -Understands and follows company procedures established for the department, as well as cleaning and proper assembly and disassembly of the equipment. -Understands and follows food safety procedures (example, hand washing, refrigeration of product, etc.). -Follows established procedures when operating bakery equipment including compactor and/or baler. -Maintains a clean and safe work and shopping area. Secondary Job Duties: -Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. -Sweep floors, clean utensils and work tables, wipe counter tops, and front of display cases. -Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment. -Present favorable impression in dress, personal hygiene and business attitude. -Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. -Other duties assigned by management. QUALIFICATIONS -High School diploma or equivalent experience. -Must be 18 years of age or older. -Must demonstrate knowledge of baking techniques. -Must be able to work as a team member and interact positively with customers. -Capable of following verbal directions. COMPETENCIES Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands: -Occasionally- Sitting, pushing and pulling up to 50 lbs., climbing up to 6 foot height, kneeling, and crouching. -Frequently- Carrying up to 10 lbs., lifting up to 10 lbs., bending, balancing, stooping, and reaching waist/overhead level. -Continuously- Standing on tile/concrete, walking on tile/concrete, manual dexterity, feeling, talking, seeing, hearing and smelling. Safety Risk Factors: -Occasionally-Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions. -Frequently-Twisting of back and neck, slippery floor surface and contact with sharp objects. -Continuously-hazardous equipment (mechanical moving parts). Other: -Varied, irregular schedules. -Working environment involves inside store location with controlled temperatures. to work as a team member and interact positively with customers. -Capable of following verbal directions. COMPETENCIES Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands: -Occasionally- Sitting, pushing and pulling up to 50 lbs., climbing up to 6 foot height, kneeling, and crouching. -Frequently- Carrying up to 10 lbs., lifting up to 10 lbs., bending, balancing, stooping, and reaching waist/overhead level. -Continuously- Standing on tile/concrete, walking on tile/concrete, manual dexterity, feeling, talking, seeing, hearing and smelling. Safety Risk Factors: -Occasionally-Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions. -Frequently-Twisting of back and neck, slippery floor surface and contact with sharp objects. -Continuously-hazardous equipment (mechanical moving parts). Other: -Varied, irregular schedules. -Working environment involves inside store location with controlled temperatures.

Job ID: 495722Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials. Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues. Essential Duties and Responsibilities Assist customer with product questions, ordering, order tracking, complaints and problems Enter orders into the system for billing and delivery Retrieve needed information for the credit department Issue credits or debits accurately when applicable Answer incoming calls and running reports Print and distribute e-mailed customer purchase orders Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Requirements / Education / Experience High school diploma /equivalent or comparable in related experience Detailed oriented Good with basic math Skilled in Microsoft Office / Teams Good organizational and problem-solving skills Experience with a multi-line phone system Attention to detail Ability to multi-task Physical Environment Ability to sit for extended periods of time Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard Extensive writing Extensive phone and radio use Tasks can be very repetitive What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link .

Job ID: 495722Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials. SummaryThis position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues.Essential Duties and Responsibilities Assist customer with product questions, ordering, order tracking, complaints and problems Enter orders into the system for billing and delivery Retrieve needed information for the credit department Issue credits or debits accurately when applicable Answer incoming calls and running reports Print and distribute e-mailed customer purchase orders Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.Requirements / Education / Experience High school diploma /equivalent or comparable in related experience Detailed oriented Good with basic math Skilled in Microsoft Office / Teams Good organizational and problem-solving skills Experience with a multi-line phone system Attention to detail Ability to multi-task Physical Environment Ability to sit for extended periods of time Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard Extensive writing Extensive phone and radio use Tasks can be very repetitive What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 5, 2024 Nearest Major Market: Irving Nearest Secondary Market: Dallas Job Segment: Temporary, Contract

Service Desk Specialist95% Remote- 1 day per month in office (Dallas area)3+ years in Helpdesk environment, 2+ years network-related support, 2+ years MS OfficeSummary:In this role, you will focus on resolving a wide range of software and hardware related issues while providing top-tier customer service to our end users. You will have high visibility and will collaborate with internal users to provide technical support via phone and email. We are looking for someone to have a wide-range skill set including working with our ticketing system, verbal and written communications, basic networking, system support, and end user troubleshooting!Responsibilities:Act as a technical resource to assist and support software implementation projects.Serve as liaison to other resources as needed to solve complex issues or report bugs, etc.Troubleshoot and resolve access related issues using Active Directory and SailPoint.Basic Office 365 troubleshooting and supportOutlook-Updates, Setting up users, password resets etc.Troubleshooting a variety of hardware and software problems in a timely manner, maintaining SLA standards and first call resolutionConfiguration, Troubleshooting, and Repair of hardware and softwareWindows and MS Office supportFamiliar with basic networking support (TCP/IP, DNS, VPN and DHCP)Mobile device set-up and support iPhones /AndroidCreating tickets, running reports, searching knowledge articles, and analyzing data using the RemedyForce ticketing systemTroubleshooting issues with messaging platforms, collaboration, video conferencing and A/V issuesQualifications:3+ years of experience in Helpdesk (Phone & email) technical support for an enterprise organization with a major ticketing system (Remedy preferred, but not a must)2+ years supporting, networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS for an Enterprise Organization2+ years troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and related add-insAdvanced Excel spreadsheet experience including pivot tables, formulas, and dashboardingTroubleshooting all aspects of mobility, including Windows/Mac laptops, remote connectivity, VPNMust have experience working with Office 365, Active Directory, and Microsoft Exchange2 or more industry certifications (i.e. CompTIA suite, ITIL, Microsoft Specialists, ACSP, etc.) preferredBachelor's degree (BS or BA) preferred

UWorld has a need for a Senior Director of Customer Experience to lead both of our dynamic Customer Care and Technical Accounts teams based out of Dallas, Texas. Reporting to the CTO, we are seeking a highly motivated professional who is passionate about developing a high-performing team while delivering an exceptional high-touch experience for our clients and customers.This is a strategic leadership role in which the incumbent will not only build out and lead the day-to-day function of the department, but will also anticipate and plan for future needs. If you are an action-oriented leader with a drive to deliver and measure high quality service, and have a proven track record of implementing best practices and process improvements, this is a great opportunity to join our growing e-learning company and to build a rewarding career.QualificationsMinimum EducationBachelor's degree or equivalent experience10 years of progressive experience in a technical support, customer support, and/or call center environment, preferably in the SaaS or education industry5 years of experience leading and training a Customer Care teamExperience administering customer support tools and technologies, like CRMs and/or ticketing systemsJob ResponsibilitiesProcess Optimization -Oversee day-to-day operations involving all customers including following responsibilitiesEfficiently resolving customer concerns via phone calls/emails/ticketsManaging team member schedulesMonitoring individual and team performance and trainings Enhancing quality of customer service delivered, ensuring compliance with service level agreements, etc.Oversee day-to-day operations involving B2B customers including following responsibilitiesSetting up best-in-class processes for onboarding users.Handling, resolving, and routing business inquiries/issues in a timely mannerSetting up productive cross-team communication channels between sales, technology, accounting, and marketing to provide an efficient customer service experienceEstablish best-in-class practices for the team to adhere to including processes related to ticket intake, ticket resolution, escalation and incident management etcBuild out a knowledge base for the team to reinforce consistent and timely customer experienceResearch, advocate, and implement cutting-edge technology solutions to improve the customer experience and operational efficiencies both on the B2B and B2C sideMeasuring and Evaluating Service Excellence -With a first call/contact resolution mindset, leverage data and trends to identify KPIs/metrics for monitoring success and driving continuous improvement of the customer experienceAudit calls and manage productivity of the team on a weekly, monthly, quarterly and yearly basis, providing coaching and performance improvement plans as neededDeveloping a High-Performing Team -Recruit, coach, inspire, and develop a world-class team capable of adapting in a consistently evolving and high-growth environmentIdentify and retain key talent and cultivate pathways of career development and growth for the teamCommunicating Effectively and Efficiently -Set clear expectations and provide clarity for the team as it pertains to individual, departmental, and company goalsEnsure the team has the resources and skills to provide prompt and appropriate resolution for all customer concernsManage the flow of information accurately and appropriately Advocating Interdepartmental Collaboration -Work closely with leaders across Marketing, Sales, Software Development departments and other product launch teams to drive growth, productivity, and customer satisfactionIdentify and act on service gaps by obtaining buy-in and influencing key leaders to improve processes and to enable successCompensation and BenefitsCompetitive compensation (contingent on experience)Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer timeA generous paid holiday schedule that includes the entire week of ChristmasComprehensive benefits package (medical, vision, dental, life, disability and pet insurance)401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)Annual professional and career development opportunities availableSocial Committee that offers an inclusive environment to get to know coworkers in a fun wayDaily on-site group fitness classesAt UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

Title/Escrow or Mortgage experience required6 month contract, planning on converting candidates to a fulltime positionJob ResponsibilitiesCustomer problem resolution via the telephoneWord processing, including general correspondence and data entryInterface with customers regarding inquiries and complaintsEffectively research internet for documentation to assist with verification requestsResponsible for answering routine questions and issues about products and services from internal and external customersEffectively resolves inquiries or escalates concerns in a timely fashionAnalyze credit files to determine cause of missing data, changes to credit dataPerforms a wide range of support functions to assist in departmental processesFollows clearly defined procedures to complete daily tasks and responsibilitiesUses existing procedures to solve straightforward problems without the consistent need to exercise discretionUses basic communication skills to address internal and/or external clients and/or team membersIndividual contributor working under direct supervision with little autonomyPerforms all other duties as assigned by managementEducation - High school diploma required ; Bachelors preferred

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.We are looking for a Customer Intelligence Analyst who will: You will report to the Customer Relationship Manager Lead and will be providing key data reports on a defined schedule to applicable Forte teams related to customer intelligence.Design and develop customer surveys, forms, PowerPoint presentations, communication for upsell/cross-sell opportunities, and applicable distribution lists.Leverage key data gathered through customer surveys, Business Reviews, product usage, and ticketing systems to create recommendations and action plans that can improve the customer experience.Conduct research and deep dive analysis to understand customer trends, anomalies, and insights that will help drive operational improvements and increase customer retention.Create benchmarks and manage KPIs to show progress related to customer data and implement action plans.Communicate and share research findings through presentations, dashboards, and executive summaries.Respond to unique business opportunities by analyzing existing feedback or developing new feedback sources.Engage stakeholders to ensure customer feedback factors into processes and system design.Assist in Managing projects for the Relationship Management Team and keep the Team and department leaders informed of any obstacles, milestones, and subsequent plans impacting agreed-upon outcomes.Participate in Forte Product roadmap sessions to assist with defining and advocating the needs for future product offerings based on customer feedback.Gaining a deep understanding of Forte products and customer use cases is necessary to create recommendations for improvements.Provide guidance on design and approach based on customer feedback. Creates and executes project work plans and revises, as appropriate, to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities.Is this opportunity right for you? We are looking for candidates with: Bachelor's degree, or equivalent experienceProficiency in English in a business environment.2-3 years of Project Management, product, solutions, and/or technical customer support experience in a comparable environment.Strong issue management skills: analytical, technical, and problem-solving skills to identify and facilitate problem resolution in a timely manner.Ability to establish and maintain relationships with internal/external clients at all levels of the organization.Advanced experience with Microsoft Excel and Power BI (pivot tables, advanced modeling, creating charts/graphs) and PowerPoint.The ability to analyze large amounts of data and draw meaningful insights and deliver first-level conclusions and recommendations for our customers.Self-starter who can translate research into action for cross-functional teams and handle multiple projects simultaneously.Strong capacity for creativity; ability to brainstorm to come up with creative solutions to business and research problems.Ability to travel up to 10%Highly organized and detail-oriented with the flexibility and adaptability to respond to changes.Ability to prioritize deliverables and meet deadlines.PCI - Understands and adheres to all applicable regulations, laws (including the Bank Secrecy Act), card association rule, CSG Security and Compliance standards as referenced in internal policies and procedures including the Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keeps abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified. Understanding accessibility and security compliance.Our Guiding Principles: Impact Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.Integrity Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.Inspiration Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.CSGer Perks & Benefits:Work from Home, in-office, or hybrid.Employee Belonging GroupsHealthcare: Dental, Medical, and VisionPaid Vacation, Volunteer, and Holiday Time OffAnd so much more!View More Benefits If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.#LI-RemotePosition Pay Range:This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.$59,034.83-$94,454.89This role is eligible for a bonus opportunity.Location(s):United States Remote