Customer Service Salary in Houston, TX

IT Customer Service RepresentativeBCforward is currently seeking a highly motivated IT Customer Service Representative for an opportunity in Houston, TX 77010 Location!Position Title: IT Customer Service RepresentativeLocation: Houston, TX 77010 (Onsite)Anticipated Start Date: April 1Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 6+ months (with possibility of extension or conversion)Job Type: Contract, 40 HRS WEEKLY, OnsitePay Range: $25/hr - $30/hrPlease note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Job Description:Responsibilities:Contractor's Field Support services provide hands-on support for infrastructure devices in the Workplace. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes ("IMACs").Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.Company Hardware and software maintenance and support.Workplace (Laptops, Desktops, and iOS) device optimization and configuration.Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.Contractors shall perform the desktop services in a manner that minimizes interruptions to the Company's daily operations.Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.Field Services Support shall not manage P1 tickets.Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.Good to have: Microsoft HoloLens Wearable support experience.The supported devices are listed below: Desktops & laptops.Microsoft HoloLens Wearable.Apple Mac OS for remote connectivity (e.g., Citrix), where applicable.Printer queue and break/fix coordination.iOS devices.Android devices, where applicable for Mobile Device Management The supported software is listed below: Enterprise software part of Company's standard workplace image (desktop and laptop).Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 220213 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Salary DetailsThis salary was provided in the Job Posting.$25-$30Hourly SalaryJob SnapshotEmployee TypeContractorLocationHouston, TX (Onsite)Job TypeInformation TechnologyExperienceNot SpecifiedDate Posted03/18/2024

Ultimate Staffing is assisting a company in the North Houston, TX area find a Customer Service Representative to join their growing team. The Customer Service Representative is responsible for assisting all customers with inquiries regarding the company. This position requires the ability to work independently and with a Customer Service team. Additional Info:Temporary-to-hireSchedule: In-Office, Monday - Friday, 8am - 5pm100% in-officePay: $16/HROnce permanent, company offers full benefits package included (401K, Medical, Dental, Vision, PTO, etc.)1+ years of recent experience as a customer service representative in an office setting is requiredMust be able to pass a background checkThe company is actively interviewing and looking to hire the ideal candidate immediately. If you are interested and meet the qualifications, please apply. Due to the high volume of applications that we receive, we regret that we are unable to personally respond to each applicant. Should your resume be chosen to move forward in the process, you will be contacted typically within 2 weeks.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

General informationJob TitleAirport Customer Service Agent - IAH (PT) YMCA EventDateWednesday, March 27, 2024StateTexasCityHoustonBase Pay Rate:$ 15.00Full/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shiftRequirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve issues with their delayed, lost, or damaged items. Utilizes computer software to track and catalog luggage. Handles customer interaction with class in an efficient, effective, and professional manner. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Basic Qualifications Must be a local (in-state) resident. High School diploma or GED. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to carry heavy items up and down jetway stairs. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Benefits We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment. Hourly Rate: $15.87/hr. or higher, commensurate with experience and/or education  JOB SUMMARY  The Customer Service Technician provides general information to current and prospective students and to other university visitors.   DUTIES  Provides customer support by answering questions and resolving minor issues Collects documents and provides assistance with obtaining documents Ensures the customer understands the processes Performs data entry and administrative tasks as required MARGINAL DUTIES  Performs all other duties as assigned   SUPERVISORY RESPONSIBILITIES  Direct Reports: Supervises student workers Delegation of Work: Regularly assigns work to subordinate(s) Supervision Given: Supervises the work of student employees KNOWLEDGE, SKILLS, AND ABILITIES  Knowledge: Knowledge of the departmental processes in a higher education environment and of the associated trends, issues, and accepted practices Skills: Good technical skills, including proficiency in PeopleSoft Strong analytical and problem-solving skills  Excellent interpersonal and communication skills Abilities: Ability to understand and explain university policies and processes Ability to verify information for customers and assist Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community WORK LOCATION AND PHYSICAL DEMANDS  Primary Work Location: Works in an office environment Physical Demands: Work is performed in a typical interior work environment that does not subject the employee to any unpleasant elements The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks EEO/AA Required Education: Completion of some college coursework Required Experience: Minimum of one (1) year of related job experience License/Certification: None required PREFERRED QUALIFICATIONS  None

Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. Key Responsibilities:Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Overview This position is located in Houston, TX 77007. The Customer Service Representative will facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower.Responsibilities Answer incoming phone calls. Record events and prepare scheduled reports. Attend daily meetings as required. Review traffic for status, accuracy, and report any potential problems to the appropriate department. Assign primary vessel group as required. Confirm trip requirements are met. Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.). Assist in the facilitating any action plans developed to address a problem. Coordinate horsepower requirements with the Scheduler or Scheduling Manager. Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required). Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required). Schedule barges as directed. Send vessel orders as directed. Coordinate fleet departures/arrivals. Calculate and update ETAs on barges in Oasis. Call dock representatives to solicit status for barges prior to arriving port. Tender barges upon arrival in port as required. Document all pertinent trip information and complete reports and written turnover plans for shift relief. Coordinate trip requirements including but not limited to Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc. Communicate delays to Sales and customers. Monitor heating orders. Ensure appropriate traffic is correctly entered into Oasis. Act as ship agent (cleaning, fueling) when required. Assess all criteria to determine shore tankermen service. Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc. All other duties as assigned. Qualifications Follow procedures and verbal/written instructions. Organized, detail-oriented and accurate. Self-motivated and multi-task oriented. Strong written and verbal communication skills. Ability to operate standard office equipment such as a personal computer. Identify and review upcoming requirements (orders). Education/Experience: High school diploma or formal training required; college degree preferred. Prefer minimum 1 year logistics or maritime experience. Working Conditions: Standard Office Criteria Work a 12 hour daily shift (7days on, 7days off) with alternating Customer Service Representatives in order to provide 24 hour continuous coverage. Must be able to work in an open and busy environment and handle a fluctuating workload and intermittent high-stress. Some on-call requirements.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.Major Function and Scope: Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparation of reports. Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Responds to customer needs. Participates in special projects and performs additional duties as required. Experience and Knowledge Required: A High School Diploma or GED equivalency is required. 2 or more years of call center or customer service experience. Focus on customer account management preferred Prior textile industry knowledge is preferred. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

We are looking to add a Customer Service Representative to support our growth in Houston! This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it all!An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.What will your job involveInterfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation Maintain and update filing, inventory and database systems (both manual and computer processes) Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:Creating customer manifests Printing and distributing process documents for daily productionEnsuring stock inventory in conjunction with your Plant Manager Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.Support with routing and rerouting of our trucks on a daily/weekly basisLiaising with all departments and customers on account changes (billing, sales and logistics) Generate reports on an as needed basis for the leadership team Constantly look for new ways to better/improve the current administrative process Who are we looking for?Someone with a can-do attitude who has a passion for problem-solving and delivering a great customer experience. As the interface with our customers, you will be the critical bridge between customer expectations and service excellence - we're looking for someone who is diligent and self-driven but also brings a friendly and relatable dynamic to our team. Here's some of the skills and attributes that would make you a great fit candidate: Self-motivated to problem-solve and drive resolutions for a customer Relationally driven, you will enhance and strengthen our customer relationships Flexible, adaptable and able to prioritize, no two days are the same! Works well with others and can motivate people you work with. 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered Intermediate to Advanced with computer systems (Microsoft office suite, etc.)Salesforce experience would go a long way! Good communication skills both written and verbal with record-keeping discipline Ability to work weekends, holidays or flex hours as needed by production demandsProven experience in improving processes and proceduresIf this sounds like the role for you, or somebody you know then we look forward to speaking with you!To find out more of what a day in the life with our customer service team looks like visit - https://www.danielshealth.com/customer-serviceWho are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.