Sales Salary in Hebron, KY

About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!About the Role:The Associate Product Manager has oversight and responsibility to implement the strategic plan and guide the product direction for their assigned product portfolio with the U.S. Defines and implements a 12-18 month product strategy that provides long-term profitable revenue growth; successful definition and set up of new products that meet the needs of the target customer, labs, and channel partners in a timely/profitable manner; manage the current year operational plans; partner with other functions to achieve desired results. In addition, the Associate, Product Manager holds overall responsibility for the Go-to-Market strategy and implementation of designated products.Gather and analyze market information and identify market opportunitiesIntroduce new products and forecast associated revenue.Oversee day-to-day product management activities. Define necessary associated measures (initiation of product developments, planning the support of product launches, go-to-market measures)Monitor the sales and turnover development of the assigned product segmentsManage product discontinuation roadmapDevelop positioning messagingBusiness/category needs assessment and recommended solutionsOversee pricing strategy based on market demand and competitive environmentInterface with the Global product teamOversee and contribute to the production of technical B2B and B2C collateral and materialsDevelop financial business cases for all new products including corporate approvalsProvide project Leadership for cross-functional initiativesDevelop and execute annual product promotional calendar, working closely with the Marketing, Sales, and IT teams.Complete all relevant documentation and get approvals from direct manager and any required leadership team members. Documentation includes but is not limited to: the Program Data Sheet, Creative Briefs, messaging documents, sell-in/training presentations, and customer-facing materials.Collaborate with marketing and sales to generate ideas for campaigns.Experience working with Microsoft suite of products and other mainstream productivity apps (TEAMS, MIRO, ZOOM, SalesForce,...)Create compelling and clear PowerPoint presentations and business cases.Generate copy and content for collateral and campaigns.Support the Sales Organization in the preparation of Program and Promotional training materials, including format, content, and delivery.Develop promotional collateral to market promotions to targeted prospects, utilizing appropriate online and offline vehicles.Effectively maintains good working relationships with a network field Sales Representatives and key stakeholdersSome "interest in science/technology" in order to demonstrate a deep understanding of how products are made and what features distinguish themConduct and report post-promotion analysis including ROI metrics.Effective at delivering presentations to mid-large audiencesFollows safety standards and reports any safety concerns to leadershipQualifications:Bachelors degreeABO certified preferredIn lieu of a degree, 5+ years of relevant product management experience in Consumer or Healthcare-related industries requiredYears & Type Preferred1+ years of product management and category-building experience in Consumer or Healthcare-related industries required1+ years of experience as Product Manager in Consumer or Healthcare-related industries preferred1+ years of go-to-market marketing experience in Consumer or Healthcare-related industries preferred1+ years of optical industry experience preferred1+ years of experience working in regulated environments1+ years of experience conducting periodic product training sessionsExcellent communication (verbal and written) and presentation skillsProven ability to build and maintain relationships Ability to travel within the United States and Internationally Preferred Knowledge / Skills / AbilitiesExperience working in a multi-national brand companyProven track record in project management, including managing contributions of remote teamsExperience with BTB and BTC activitiesExperience in planning and budgeting process, including financial business casesYour ZEISS Recruiting Team:Emilio Arias

PRIMARY RESPONSIBILITIES:Responds, investigates, and resolves any inbound customer requests and inquiriesUses several systems for status updates on all network ordersProvides technical assistance and support for incoming queries and issuesRecommends appropriate productPlace outbound calls to accounts to resolve items on unclean ordersManages difficult customer situations in a calm and professional mannerProactively contacts customers to follow up on customer requestsManually enter orders into the systemApplies discounts and credits on warranty claimsProvides pricing on individual and multiple ordersNotifies customers on any deviations from delivery or further commitments ahead of timeBuilds customer interest in new products (lenses, coatings) and servicesProvides information, and modifications to insurance claim orderAssists with product conversionsProvides assistance to sales, marketing, and financeAssist internal stakeholders with inquiries related to accounts, products, services, and status of ordersDocuments contacts, actions, and responses in the provided toolsActively gathers feedback and drives continuous improvement of services and processesQUALIFICATION REQUIREMENTS:High school diploma or equivalentStrong customer focus and customer service attitudeStrong verbal and written communication skillsExcellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.Strong ability to work in a fast-paced environment and under certain time pressure, high flexibility and adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and/or escalate to the appropriate management levelStrong problem solving, teamwork, and time management skills3 to 5 years of either technical customer service experience and/or optical experienceWillingness and ability to catch up on customer service and/or optical skills & knowledge (depending on individual background and experience)Solid computer and Microsoft Office skills, in particular, Excel and Word

A rewarding job. A balanced life.Like most companies, Wayne Homes has a list of values that we strive to live up to. But to keep this from getting long and boring, we'll just reduce all those values to a single idea: do right by everyone. In other words, we want to give customers not just a great home but a great buying experience. And we very much want to give employees not just a job that pays well but a career that promotes wellness. That offers a rich, balanced life.At Wayne Homes, we're continuously evolving and improving our career and compensation program. And within our list of benefits, we provide unique opportunities to grow your income, advance your career and enhance your personal well-being.For example, in addition to medical insurance, your benefits will include AccelWell, which gives you access to health coaches as well as personalized meal and workout plans. We'll give you RAK Days (a.k.a. Random Acts of Kindness Days), when you can knock off work and volunteer for the community cause of your choice. We'll actively promote your career growth with tuition assistance and opportunities for advancement. We love a good party, so expect quarterly and annual company celebrations. And when you're ready to build a Wayne home of your own, you'll get a very nice employee discount. Of course, these benefits are in addition to all the standard stuff - 401k, paid holidays, generous paid time off and so on.It all comes down to this. We want happy customers because a happy customer is a loyal customer. And we want happy employees because a happy employee is a great addition to the Wayne Homes family.Open Position: New Home ConsultantAt Wayne Homes, we guide customers in understanding more deeply what they need and want in a home. By helping them find the Wayne Homes floor plan that best suits their needs and assisting them in customizing that plan, it makes a perfectly personalized fit for the new homeowner. Creating a space that makes such a large impact in someone's life? Now that is what makes the job of New Home Consultant so fulfilling.Regarding your schedule, you'll be working full-time including weekends, since that's when most people go shopping for a home. But you'll have two consecutive days off during the week, and our Model Home Centers are closed most major holidays.Here's another big part of the job. As a New Home Consultant, you will be the first impression that most people have of Wayne Homes. But no pressure. Just be your natural, positive, well-informed, well-organized, happy-to-help self, and you'll do great.What other tasks will you be responsible for in your day-to-day? We are so glad you asked.Generate sales to meet sales goals - we want to make sure you get paid!Maintain thorough notes and updates in the sales system about your customersConduct customer meetings - get comfy with your computer camera because these could be in person or virtualEffectively utilize sales, construction, and marketing tools to properly educate your customers - you're the pro!Let your creativity fly by creating custom drawings for your customers based on their needs and wantsDevelop a robust product knowledge of all products offered to customers - including but not limited to, specifications, warranties, installation techniques, etc.Models that look great help our customers visualize their space - help maintain these by daily model walksAccurately use the 3 Steps to Great Service methodGo the extra mile for your customer - small, special touches go the longest way!Continual learning is important to us and we hope it is to you to - find opportunities to continue to growWork with your Sales Manager to track, project, and plan for future salesA driven individual who wants limitless earning potentialStable work history - sales experience is preferredA flexible individual with a willingness to adaptAbility to organize and pay attention to details - because even the small ones matter!An individual resilient and determined to succeedNow that you know what you will be doing, what qualifications are we looking for?A driven individual who wants limitless earning potentialStable work history - sales experience is preferredA flexible individual with a willingness to adaptAbility to organize and pay attention to details - because even the small ones matter!An individual resilient and determined to succeedBenefits OfferedMedical, Dental and Vision InsuranceEmployer-Paid Life and AD&D InsuranceShort-Term Disability, Long-Term Disability and Life InsuranceFlexible Spending Account / Health Spending Account401kPaid Time Off, including paid time for volunteering in your communityEmployee Retail DiscountsReferral ProgramTuition Assistancerecblid yj7glsafg69yxiceqxsduayhk83t0f

About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role? The Service Technician is responsible for managing the inspection, repair, and refurbishment of all damaged, defective, or returned products and communicating with the customer to supply updates or request additional information, with a focus on customer satisfaction and operational efficiency.Sound Interesting? Here's what you'll do:Field day-to-day communication with internal and external customers via e-mail, call, web-based portals, and shared mailboxes.Inspect and repair optics, document condition, create and send estimates, communicate status changes and updates via phone, email, or online system.Address and resolve customer's inquiries by identifying the issue; determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; and following up to ensure resolution.Prioritize incoming cases based upon repair times, customer priority, and workload.Partner with Sales, Operations and Consumer Service teams to meet and exceed all service levels.Liaise with HQ to obtain case updates, tool information, and additional data on repair requirements, with a goal of continuously improving the US Service abilities.Identify opportunities to drive process improvements that positively impact the daily operations and ultimately the customer's experience.Run Daily Reports: Repair or communication due, backlogs and delays; organize shared folders and mailbox, and Monitor status of incoming RMAs and follow-up with appropriate departments.Maintain tracking of new or common issues, to identify trends; Communicate to Category Management and Leadership, as required.As needed assist the Admin and Consumer Care Teams to support short staff.Handle administrative tasks of the department (spare parts requests, inventory management, customer communication) including other job-related duties as assigned.Do you qualify? High School diploma, or equivalentMinimum 2 experience in relevant functionsSAP and Sales Force experience preferredStrong analytical, problem-solving and technical skills (Excel proficiency preferred)Customer Service experience a plusWorking Conditions and Special Demands:Working hours are from 8am to 5pm with a one-hour break for lunch to ensure coverage during business hours.This is an office-based position in the Hebron, Kentucky facility requiring in-office presence.Your ZEISS Recruiting Team:Maria KhalilZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Average First Year Earnings $80,000+ If You’re the Best at Sales, You Have a Place with the Best in Pests. As part of the Orkin Commercial sales team, you get the advantage of a highly persuasive pitch: top-notch service from the industry leader with more than 120 years of protecting businesses of all kinds.   Our B2B Outside Sales Representative position combines your competitive drive and your desire to be part of a team. You’ll have the opportunity to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. And you can earn your way to an annual rewards trip honoring top performers.   You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.     With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.     Ready to start a career with staying power? Apply now!  Responsibilities As an B2B Outside Sales Representative, you’ll be responsible for understanding Orkin’s products and services and how to sell them to a variety of industries. You’ll make strategic recommendations to new and existing businesses to help prevent pests and satisfy their regulatory standards. You’ll solve problems and build trusted relationships as an essential partner for their business. Adept at listening to needs and clearly explaining practical solutions, you can win over clients with confidence and care.   You will… Serve as a problem solver for commercial clients by utilizing the in-depth training provided to decide on the best overall pest solution for each customer's needs. Achieve sales goals through prospecting new business and assigned leads. Utilizing marketing tools to drive new business development. Conduct an inspection of the interior and exterior of the client’s commercial property—don’t worry, we teach you how! Make recommendations to clients based on your inspection and issues identified by addressing any questions, explaining the process and setting expectations. Use the iPad we provide to prepare sales agreements and help you stay organized—we will provide training on this too!   What type of benefits will you receive? Base plus uncapped commissions. Average first-year earnings $80,000+ Company vehicle with gas card Company provided iPhone and iPad with sales software Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program   Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing – and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? Sales experience preferred High School Diploma or equivalent required Valid driver’s license required with a good driving record Ability to pass a drug screen and background check is required Ability to obtain the appropriate pesticide license/certification if required (company paid) Ability to work in the field independently and interact with our great clients   What will my work environment be like?   Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:   Safely use a ladder within the manufacturer's weight capacity Lift and carry up to 50 lbs. Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator Willing to work in different types of weather conditions   Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #ORKCOMM123 4/22

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!Minimum Minimum 18 years of age Must be able to meet the minimum physical demands of the position. Knowledge of basic math: counting, addition, and subtraction. Desired High school diploma or equivalent. Second language: speaking, reading and/or writing. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Label, stock and inventory department merchandise. Report product ordering/shipping discrepancies to the department manager. Stay current with present, future, seasonal and special ads. Observe scheduled shift operating hours. Adhere to all local, state and federal health and civil codes. Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department. Demonstrate creative merchandising. Keep displays fully stocked and conditioned according to department standards. Be aware of arrival dates of products. Maintain workload to guarantee that production deadlines are met. Receive and utilize all bulletins, announcements, and special programs to assist with creating additional sales. Complete all paperwork according to company policy. Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed. Promote sales through intercom announcements. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation.

How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer's satisfaction.Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required Sounds Interesting? Here's what you'll do: • Manages a high volume of incoming calls for order status checks, as well as taking orders.• Performs all manual order entry functions for placing orders.• Provides accurate estimated shipping dates.• Follow-ups on customer requests, orders and/or any further issues in a timely manner.• Documents and reports pertinent customer feedback to management in timely manner.• Follows safety standards and reports any safety concerns to leadership.Do you qualify?• HSD / GED required• 3 - 5 Years proven customer service experience• Previous experience using a computer and familiarity with email and Microsoft Office Suite• Basic Keyboarding skills to include 10-keyYears & Type Preferred• Previous optical experienceKNOWLEDGE / SKILLS / ABILITIESRequired Knowledge / Skills / Abilities• Ability to multi-task, prioritize, and use time effectively.• Ability to navigate multiple systems effectively• Basic understanding of order processing throughout the network• Strong verbal and written communication skills• Possess a high degree of listening and comprehension skills• Customer orientation and ability to adapt/respond to different types of personalities• Demonstrate a high degree of customer focus and a positive customer service attitude• Willingness and ability to learn optical skills and knowledgePreferred Knowledge / Skills / Abilities Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick payThe list goes on!Position Type/Expected Hours of WorkThis is a full-time position.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Christina Choing

About Fives Group:Fives Group, headquartered in Paris, France, is an industrial engineering group founded in 1812 that designs and supplies machines, process equipment and production lines for the world's largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement, and energy sectors. In 2018, Fives achieved sales of $2 billion with a team of close to 8,500 employees and a network of over 100 operational units in over 25 countries.Accountability:Develops the master schedule in a manufacturing/production environment to determine the highest rate at which products will be planned and stocked prior to shipment or final assembly.Scope and Responsibilities:• Update project dates from PM team, including milestone dates for invoicing and project deliverable milestones • Update master schedule database with changes in project dates• Update SAP data with new timeline• Update Sales order with new milestone billing dates for invoicing• Run reports for all open sales order billing line-item dates for every project to make sure milestones are not missed• Run SAP transactions to gather data to export into resource load spreadsheets• Review project loads for correct resourcing• Review all tasks associated with engineering/assembly to make sure start and finish date with duration match project dates• Work with Sales team to define future sales plan to load onto top of current executable project plan to identify future forecast for resourcing• Interpret forecast amount to load of Engineering, Assembly and Install as part of the sales data• Update assembly/install database with project tasks to assign resources• Create dashboard with KPI metrics to show project and resourcing on time metrics, online visuals in addition to project boards at each machine• Interact with procurement to identify longest lead part on order for each production order for every project to help establish project timing• Provide resource scheduling and availability for new project kickoffs• Provide list of work item milestones for each project to functional managers for assembly/install and engineeringHost weekly meetings to gather:• Date verifications for machine/project shipment• Invoice milestone review to support cash forecasting• Resource loading for assembly and install• Engineering load for all disciplinesRequirements:• Analyzes demand signals; determines what needs to be built.• Possesses excellent mathematical skills and is detail oriented.• Experience with ERP System Management.• Ability to be flexible, be readily adaptable and work in a rapidly and constantly changing environment.• Ability to work independently and negotiate and set priorities required.• Possess superior organizational and time management skills with strong attention to detail.• Possesses a high degree of personal accountability, self-motivated with a strong bias for action.• Excellent time management, documentation, and organizational skills.Education/Certification:Bachelor's Degree from an accredited university or collegeExperience:• 5 to 7 years data manufacturing/production scheduling experience• SAP experience a plusBenefits:Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits include Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off and 401K & IRA and more.

Galerie is looking for a team-oriented individual with a passion for excellence. The Product Developer is responsible for leading the organization in research for new products, enhancements, and redesigns within a specific product category. Additionally, this position will be responsible for:Responsibilities:Be the champion for a product category. Own the development process, using research, trends, and sales history to build a seasonal product line that helps Galerie build customer relationships and increase sales. Track and execute product changes. Monitoring that the changes meet established customer needs and margin requirements. Ensure sufficient representation of Core, Chase and Risk within the assortment in all categories and price point.Track product development process and organization of product samples and data insights to justify product development. Continuously monitor sales trends and category performance to identify improvements and efficiencies.Execute reporting processes and procedures in an effort to inform management of the current status of each projectSupport identifying and onboarding new suppliers and maintaining strong partnerships with existing ones. Work in collaboration with Procurement, Quality Assurance and Operations. Ensure and support adherence to company safety and quality guidelines and processesMonitor the category product assortment to ensure effectiveness and appropriate mix to support sales goals.Working knowledge of competitive products and players.A relentless passion for excellenceRequirements:3-5 years of relevant work experience in Product Development, Procurement or Operations is preferredProcess drivenStrong Excel skills; Knowledge of Visual Manufacturing, Access, Crystal Reports, Workamajig (or other reporting systems), are not required but preferredStrong verbal and written communication skillsWilling to toggle between multiple projects simultaneouslyHigh energy level in the officeA strong desire to win.Agile Methodology knowledge a plusThis role is onsite in Hebron Kentucky

Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. Theyare the main liaison between our customers, sales and lab operations that assures information between allparties are accurate to the customer satisfaction.Customer Service Support Specialists prime responsibility will be in one or more of the following areas:outbound call stacks and or Remake/Returns process, including credits. A Support Specialist requires little orno supervision. Support Specialists are required to have essential skills to do analysis and trouble shootcurrent/previous orders. Although a Support Specialist main function is not to take incoming calls, they maybe required to assist when call volume is high.PRIMARY RESPONSIBILITIES• Operates proficiently in all primary responsibilities of an entry level and senior level customer serviceagent.• Contacts a large volume of customers to resolve order issues by acting as an expert in analyzing andtroubleshooting on previous and current orders.• Operates as an expert in making changes to orders for orders to drop directly into production.• Recommends specific lenses / coatings to customers.• Coordinates returns in accordance with standard processes and procedures.• Provides accurate pricing and/or discounts on orders.• Applies accurately credits and codes redo orders.• Manages assigned strategic accounts.• Identifies and escalates system issues.• Follows safety standards and reports any safety concerns to leadership.SECONDARY RESPONSIBILITIES• Performs other duties as assigned.• Assists with incoming calls.QUALIFICATIONSEDUCATIONRequired• HSD / GED GeneralPreferred• Not ApplicableCERTIFICATIONS / LICENSES / REGISTRATIONSRequired Preferred• Not Applicable • ABO CertificationEXPERIENCEYears & Type Required• 1 - 2 Years of ZEISS experience or ABO certified optician or equivalent experience• Previous 10 key or data entry experienceYears & Type Preferred• Optical experience• Experience with ZEISS management systems (i.e., DVI, SAP, Eyefinity or equivalent)KNOWLEDGE / SKILLS / ABILITIESRequired Knowledge / Skills / Abilities• Ability to proficiently work as a Senior Representative, Customer Service• Ability to multi-task, prioritize, and use time effectively.• Demonstrated advanced proficiency in providing technical consultations• Ability to navigate multiple systems effectively• Proven ability to navigate difficult customer situations, while working in a fast-paced environment• Strong verbal and written communication skills• Display high level of listening and comprehension skills• Customer orientation and ability to adapt/respond to different types of personalitiesPreferred Knowledge / Skills / Abilities• Not ApplicableYour ZEISS Recruiting Team:Emilio AriasZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).