Customer Service Salary in Hartford, CT

Job Description Summary:The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.Job Description:The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned. ROLE AND RESPONSIBILITIESPatient experience:Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules daily to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReconcile patient visits dailyInsurance:Verify active insurance coverage and status and update information as necessaryCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones:Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA:Consistently ensure and maintain patient confidentialityOther:Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupports manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assignedQUALIFICATIONSAssociates degree, medical office or medical assistant degree requiredBilingual skills, Spanish speaking, RequiredExceptional customer service skillsExcellent Verbal and written communication skillsProven ability to multi taskProblem Solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTHours will vary; our schedules range Monday-Friday from 7am-7pm and SaturdaysMinimal physical effort. Must be able to operate computer and telephone continuouslyRegular regional travel as necessaryCommunity Health Center Company Benefits for Full-Time Employees: For Health & WellnessMedical plans with Health Spending and Flexible Spending AccountsHealth Reimbursement Arrangement AccountsDental and Vision PlansWellness Incentive ProgramLife and Disability InsuranceVoluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.For Financial Success403(b) plan with a discretionary company match after 1 year of employment.For Great Work Life Balance:Paid time offPaid Parental LeavePaid holidaysEmployee Assistance ProgramsFor Professional and Educational AdvancementTuition ReimbursementPlease note- some of these benefits do not apply to part-time, temporary, or per-diem roles. Organization Information:Location:Connecticut Pediatrics @ CHC - HartfordCity:HartfordState:ConnecticutTime Type:Full time

The Village for Families and ChildrenIT Infrastructure and Cloud Services ManagerDetailsJob Tracking ID: 512620-875829Job Location: Hartford, CTJob Level: ManagementLevel of Education: BA/BSJob Type: Full-Time/RegularDate Updated: 03/19/2024Years of Experience: 7 - 10 YearsStarting Date: ASAPSalary: 101,519Work Hours: Full time 40 hoursJob DescriptionOur Mission: The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region. Named a Connecticut Top Workplace for four consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you’re joining an organization that’s just as committed to your success as we are to those we serve. Staring annual salary $101,519 to $129,944 JOB SUMMARYAs the IT Infrastructure and Cloud Services Manager, you will assume a pivotal role in overseeing the coordination and implementation of comprehensive IT projects and services within a dynamic behavioral health care environment. This role will manage the relationship between The Village and its Managed Service Provider (MSP). Reporting directly to the Chief Administrative Officer and working with the leadership team, you will provide strategic guidance and oversee internal IT staff members and external vendors, ensuring the delivery of top-tier IT infrastructure, applications, and services aligned with the organizations strategic goals and industry standards. KEY RESPONSIBILITIESServes as the leader of the internal IT Steering Committee, collaborating with C-level executives, leadership team and business stakeholders to define project budgets, timelines, and success metrics, and drive their timely and cost-effective implementation. Leads and supervises IT staff members and MSP vendor resources by overseeing the implementation, delivery, and maintenance of network infrastructure, software systems, and the IT service desk. Provides 24/7 level 3 support for network and telecom systems, collaborating with MSP Infrastructure Operations to manage and resolve incidents, problems, and service requests. Coordinates and prioritizes resources managed by the MSP on outsourced projects. Upgrades, administers, and troubleshoots existing network infrastructure, including switches, routers, firewalls, wireless access points, and VPN appliances. Maintains and evolves The Village Cybersecurity program, including ongoing training and provide recommendations to the IT Steering Committee. Participates in disaster recovery and business continuity planning and testing. Develops and manages policies and procedures for infrastructure upgrades, hardware/software lifecycle management, IT service management, end-user systems and technology training. Spearheads The Village risk management efforts, identifying and mitigating potential risks across our operations and enabling strategic decision-making to safeguard organizational data. Provides direct supervision to IT staff, including time and reporting management, performance evaluations, and opportunities for career development. Undertake on-call duties and after-hours work as necessary. Experience and SkillsEDUCATIONBachelor's degree and 7+ years of experience, or 10+ years of experience in related IT areas required. EXPERIENCEThe successful candidate will have 3+ years of staff supervision, preferably in healthcare or a non-profit setting. Demonstrated ability for rapid on-the-job learning and seamless adaptation in a constantly changing environment. Knowledge of IT contracting, budgeting, and managing outsourced resources. Expertise in implementing and maintaining security principles and best practices within a Windows-centric environment, including access controls, security audits, endpoint security solutions, and ensuring compliance with industry standards such as HIPAA and FERPA. Extensive knowledge of the Microsoft technology stack from fine-tuning Active Directory/Entra to integrating and optimizing services like Autopilot, BitLocker, Intune and beyond. Excellent written and verbal communication skills, with the ability to explain technical concepts in simple terms. Ability to lead equitably and influence others, fostering a culture of professionalism and integrity. Up-to-date knowledge of the latest IT developments and adherence to The Village’s Code of Conduct principles is expected. Job BenefitsAs a Village employee, you should feel confident that your health and well-being is one of our highest priorities.We offer eligible employees and their dependents comprehensive, flexible benefits.https://thevillage.org/our-benefits/ The Village for Families and Children is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.PI238341570

Center 3 (19075), United States of America, McLean, VirginiaManager, Technology Risk - Enterprise Services Risk Office - ES RiskWe are hiring! As the risk team for Enterprise Product & Experience, the Enterprise Services Business Risk Office is on the cutting edge of risk management and provides support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.As a Technology Risk Guide supporting the Enterprise Consumer Product Tech and Consumer Identity Tech organizations, you will apply your Tech and Cyber risk management skills and analytical skills to some of our highest profile Risk Management projects. Tech Risk Guides are thought leaders and collaborators across Technology, Product, Divisional CIO, and Cyber Security teams, partnering with them to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders and associates. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company's Tech and Cyber risks in an open and collaborative environment.Technology Risk Guide Managers are experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with technology and product leaders to create and implement innovative solutions to identify and mitigate potential risks to the Company. The successful candidate should have demonstrated experience:Understanding technology functions and organizations, applying strong analytics, planning, strategic thinking, organizational, and communication skillsApplying technology and cyber risk fundamentals to develop and manage ongoing routines for program managementBuilding relationships with business and risk partners with varying levels of pre-existing risk management experienceManaging multiple tasks independently to meet deadlinesCommunicating complex ideas concisely and convincingly, adjusting communication to the audience, and confidently presenting to executive leadershipCollaborating with and seeking insights from others while valuing diverse perspectivesIn this role, you will:Partner with Enterprise Product & Experience product and technology teams and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activitiesDevelop a deep understanding of technology and business strategies, products, services, and associated risk profile and risk indicators to understand the impact of technology risk on critical business processesFacilitate ongoing risk management within the context of standard programs including Risk & Control Self-Assessments, Process-Level Assessments, technology and cyber exceptions, and targeted risk assessments for material technology and cyber changesDevelop and deliver executive-level risk updates and support reporting for technology risk metricsPerform risk analyses, deep dive investigations, and other assessments initiatives to dimension and manage risk posture and strengthen the overall effectiveness of controls within the environmentDesign and support internal risk and control governance processesIdentify and implement continual tech risk program enhancements based on industry standards and best practices in alignment with Capital One's strategic risk directionBasic Qualifications: High School Diploma or GEDAt least 3 years of tech and cyber risk management experienceAt least 2 years of project management experienceCISA, CRISC, CISSP, CISM or other industry risk professional certificationPreferred Qualifications:5+ years leading cross functional technology risk management projects in a public cloud based environment2+ years of experience in a leadership capacity on cross-functional teams3+ years of experience managing risks, governance, and controls for technology, digital products, and solutions3+ years of experience applying risk management frameworks and developing associated reporting and metricsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Lead Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Lead Service Associate, today!As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer service.Why you will THRIVE here:You love to help people.You are a natural leader who builds solid professional relationships.You enjoy jumping in and being the hero.You consistently exceed people's expectations.You are passionate about providing top-notch customer service.You have a keen sense of optimizing processes.Day-in-the-Life of a Lead Service Associate:Supervise and help Store Associates with daily operational tasks.Assist customers with their shopping needs and transactions.Tend to merchandising tasks via plan-o-gram.Perform proper receiving and stocking procedures.Count and reconcile cash register drawers.Prepare deposits and order change from the bank.Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.Maintain a safe, clean, and pleasing environment for customers and associates.Design a monthly schedule and assign work to foster an efficient and effective workflow.Education and/or Experience:H.S. Diploma or General Education Degree (GED) required.At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.What's in it for you?In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential. We support personal growth and achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.Apply to become a Rite Aid Lead Service Associate and thrive with us today!JR031703

Center 3 (19075), United States of America, McLean, VirginiaEPX Risk Leader - Enterprise Services Risk Office (ES Risk)We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Enterprise Product & Experience, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, and Capital One Software (C1S). As the risk team for Enterprise Product and Experience (EPX), we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. This role supports Capital One Enterprise Product andExperience (EPX). This group is responsible for some of Capital One's most impactful and strategic work including the Capital One mobile app, enterprise identity services, all our associate tools (eg slack, zoom, etc) and much more. The team is always thinking about game changing products and experiences to benefit the company, and as their risk partner- you are a central player in all the excitement. As a Senior Manager Risk Guide Leader supporting EPX, you will partner with colleagues across product, design, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One's continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. The ability to think from a 'customer back' perspective is also critical. Leaders in risk management at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One. Responsibilities:Partner with EPX and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activitiesDevelop a deep understanding of business strategies, products, services, and risk profileImplement process improvements: process certification framework, process hierarchy change management, change control, and risk reportingOversee, review and manage Enterprise process hierarchy (L1/L2 processes)Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areasConsult on Risks across the first line of defense business partners providing advice and guidance as neededParticipate in processes criticality assessments and process level assessmentsManage multiple tasks independently to meet deadlinesCommunicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership.Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal.Basic Qualifications: High school diploma or equivalentAt least 3 years of experience in Risk ManagementAt least 3 years of experience supporting internal business clientsAt least 3 years of experience in project, process, or program managementPreferred Qualifications:Bachelor's Degree or military experience5+ years experience in Risk Management5+ years of experience in Change or Process ManagementRisk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)Business Process Management certification, Lean or Green Belt CertificationStrong communication skills with various stakeholders with proven ability to drive results?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our New England territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe in a strong connection between the engineering and implementation of a solution The successful candidate will possess the following qualifications: Bachelor’s degree in Engineering, Construction Management, Business Management or related field preferred. 3 or more years in a Sales or Project Management role Excellent written and verbal communication skills Technical aptitude and strong problem-solving skills Working knowledge of the construction industry, specifically concrete construction Willingness to be flexible in a fast-paced work environment Driver’s license and acceptable motor vehicle record required In this role you will be responsible for: Acting as the single point of contact for all long-term customer relationships Monitoring and managing financial performance of all accounts within the assigned territory Accountability for client deliverables Communicating technical information and probable costs to key decision makers Developing and presenting maintenance and repair solutions to clients based on budgetary allowances and inspection reports Project set up Developing proposals Engaging in collaborative problem solving and decision making All relationship-driven professionals with strong business acumen are encouraged to apply for this exciting opportunity with a growing company.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description

The Opportunity The Field Service Engineer is a member of the Customer Support Department and is responsible for the installation, maintenance, trouble shooting and repair of Makino machinery at customer locations. We are seeking customer focused professionals with a positive attitude and great customer service skills. OT after 8 hours, company vehicle provided. Essential Duties Travel to customer location to install, troubleshoot maintenance and repair and provide technical knowledge and support. Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues and determine solutions. Ensure proper documentation regarding machine issues, repairs, installation, and troubleshooting techniques. Possess and maintain and in-depth knowledge of machine tool industry and Makino product lines. Train customers on functions of the machine. Qualifications 3-5 years of experience in mechanical and electrical repair, maintenance and programming with a CNC machine tool builder or distributor. Excellent technical, communication and presentation skills. Ability to read and interpret drawings and schematics. Strong analytical and troubleshooting skills are required. Available to travel to customer locations. Some overnight stays are required. Valid Driver's License. We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, start out with 3 weeks vacation and one week personal time (unless otherwise dictated by state law), bonus program, wellness program and ongoing training. Makino is proud to be an EEO/M/F/Disabled/Vets employer.

Position Title Servicing Customer Advocate I (Customer Service Representative)LocationJob Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective mortgage customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.In this role, you will expand on your current skill-set, mastering soft-skills and becoming an expert with our Primary and Advanced call-types. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting complex customer interactions.17.00 - 21.25 - 25.50Hours of Operation:11:00 AM EST to 8:00 PM EST Mon-Friday7:30 AM EST to 4:00 PM EST - Rotating Saturdays. If you work on a Saturday, you will have a day off the following week.Job Responsibilities:Customer Service:Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customersBe an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groupsMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityDrive results and engage applicable partners on trending customer issues through internal communication tools.Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the mortgage industryHave flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays and weekendsJOB REQUIREMENTS Required Qualifications:High School Degree or Equivalent required; some college coursework or degree preferred2+ years of contact center experienceA passion for customer service with excellent communication and program solving skillsStrong technical knowledge and adapt in navigating multiple programs and applications simultaneouslyIntermediate knowledge of MS Office SuiteA proven track record of thriving in a fast-paced customer facing environmentPreferred Qualifications:Financial Services experienceSalesforce or comparable CRM experienceExpertise with MS Office SuiteExpertise with MSP Black Knight or comparable mortgage applicationsWorking proficiency in the Spanish languageA proven track record of exceeding performance metrics within a contact center environment

Who You'll Work WithAs a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Slalom Hartford is looking for a Technology Advisory Services Go-to-Market Leader to join our team. This unique role will focus on business development, relationship management, engagement delivery, and people management. In this role, you'll bring deep expertise to grow and close complex deals surrounding our modern technology capabilities.Title: Technology Advisory Services Go-to-Market LeaderWhat You'll DoPipeline Opportunity Development:Lead business development activities alongside Slalom sales executives and industry portfolio teams to grow the Technology Advisory Services sales pipeline, including data & analytics, software engineering, cloud enablement, and other modern technology capabilities. • Show up to client meetings with a sales solutioning mindset; assess opportunities, understand the client's objectives, recommend options, and present solution(s), outcomes, and costs to ensure a successful result from start to finish.Grow and maintain executive-level client relationships and identify opportunities to bring our full suite of Slalom's services to both new and existing clients.Grow and maintain executive-level partner relationships and know how to bring alliance partners to bear for client solutions (i.e. AWS, Microsoft, Google, Snowflake, Databricks, etc.).Own annual direct sales revenue target and be responsible for strategically planning how to meet and exceed goals.Delivery Exceptionally:Work hand-in-hand with our clients and peers (i.e., business advisory, global teams, partners, etc.) to deliver world class solutions.Manage our most complex and strategic engagements. Ensure project success and client satisfaction through thoughtful leadership and focus on client outcomes.Manage engagement risk and project economics, including planning and budgeting, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.Work with teams to capture best practices and develop case studies and other core deliverables to expand on solution offerings.Annual target of 40% - 60%+ billable utilization.Team Development:Maximize team performance through career development and an overall effective team approach that increases collaboration, and productivity.Provide coaching and mentoring to team members to grow skills in all things sales solution leadership.Bring more to Slalom's culture and exemplify our core values on a day-to-day basis.What You'll BringDeep sales and solution expertise to grow pipeline and close complex deals.8-10+ years' experience in an outcome-based consulting or professional services organization, with a focus on solution selling, client engagement, client delivery, account management, and partner alliance managementExperience co-solutioning with and going to market with our partners such as AWS, Google, Microsoft, Snowflake and/or Salesforce, etc.Big picture thinking and passion for helping organizations solve their most critical, complex business obstacles.Excellent communication, collaboration, negotiation, conflict management, problem solving and critical thinking skills.Experience in coaching, mentoring, and building trusting and collaborative relationships.Ability to define a technology vision and work with practice leaders and experts to build a viable solution for the client's needs.Proven history of leveraging and growing existing client base; organic business development responsibilities, i.e., growing new accounts/clients from the ground upAbout UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.Slalom is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do! We currently have an exciting career opportunity for a Tax Senior Associate to join the team in our Hartford, CT office.This is a hybrid position. Hybrid employees are expected to alternate time between both remote and office. At CohnReznick, we believe in creating the conditions in which everyone can do their best work, collaborate, learn, and build community. This results in our ability to create opportunities for our people, make a difference for our clients and strengthen our internal and external communities.YOUR TEAM. This position will support our PCS Group. You will work on a team with other Associates, Senior Associates, Managers, Senior Managers, and Partners. This team has a passion for what they do and a focus on consistently delivering value to our clients. WHY COHNREZNICK? At CohnReznick, we're united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it's working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your "why" at the firm.We believe it's important to balance work with everyday life - and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.YOUR ROLE. Responsibilities include but not limited to:Serve as the engagement lead on specific client accountsTake responsibility for pre-engagement planning, execution, and final deliverablesDevelop detailed engagement work plansIllustrate budgets and schedulesMust have experience reviewing and preparing the following types of tax returns: business tax returns including 1120, 1120S, 1065, trust return 1041, and personal return 1040 including Schedules C & EMust be able to perform various financial analysis including but not limited to balance sheets and income statementsPrepare and review monthly, quarterly and annual year-end tax projectionsActively participate in proposalsManage a team of staff associates, including interns, while providing regular performance coaching and feedbackGain the respect and confidence of the CR team through effective client management, timely and accurate communication, and clear and concise direction and leadershipYOUR EXPERIENCE. The successful candidate will have: Bachelor's Degree required; Master's in Accounting/Taxation preferredCPA, JD or EA preferredMinimum 3-5 years tax+accounting experience in a public accounting firmExceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationshipsStrong tax research and writing skillsProven technical skills with MS Office to include Excel, Word, PowerPoint, OutlookCompetence with tax compliance and research software to include Go Systems, BNA portfolio and projection, CCH, RIASolid project management and organizational skills with a demonstrated ability to multi-task.Studies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles. CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity PostersIf you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected] Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.#LI-JD1 #LI-Hybrid #GD/*generated inline style */