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Manager, Credit & Collections
Logicalis, Downers Grove
Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. Provides customer support for external financing transactions. Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. Manages customer PO compliance, billing portals, and overall customer account maintenance. Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective.Collections Management: Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. Provides weekly cash receipts projections to support cash forecast models. Reviews and approves all customer credits, rebills, and refunds prior to processing. Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. Creates, administers, and evaluates effectiveness of current collection policies and procedures. Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. Provides weekly and monthly management reporting of AR aging and collection trends. Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas.General Responsibilities: Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years experience in commercial credit and collections, accounting, and management. Proficient use of all Microsoft Office applications. Certifications NoneOther Skills and Abilities Excellent communication skills - oral and written presentation abilities. Ability to motivate and lead. Works well under pressure. Excellent problem solving skills, along with advanced mathematical and analytical skills. Ability to multi-task and work in fast paced environment. Ability to communicate with senior management effectively and with ease. Collaborates well with team members and cross-departmentally, as well as externally. Detailed oriented.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500
Teachers at Highland Avenue KinderCare
KinderCare Education LLC, Downers Grove
DescriptionFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.Our teachers, center staff, and field leaders are the heart and soul of our business. When you join us, you'll be directly supporting children and their education every day and experiencing the trials and triumphs that come with that responsibility. But you'll never be alone. You'll do it all with a village of dedicated and passionate humans who care as much about helping kids reach their highest potential as you do. The best part? Seeing the positive impact you're making on the lives of young learners and their families-and knowing that your work matters.When you join our team as a Teacher we will:Invest in you and your career at KinderCare as you create a world-class experience in our classroomsReward your commitment to our children and families as your journey continues with usWhen you join our team as a Teacher you will:Implement KinderCare's curriculum in a way that is consistent with the unique needs of each childCreate a safe, nurturing environment where children can play and learnPartner and connect with parents, with a shared desire to provide the best care and education for their childrenSupport your center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagementCultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partnersQualificationsOutstanding customer service skills, strong organizational skills, and the ability to multi-task and handle multiple situations effectivelyCPR and First Aid Certification or willingness to obtainMeet state specific qualifications for the role or willingness to obtainActive Child Development Associate (CDA) Credential (or willing to obtain) Physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity with childrenRead, write, understand, and speak English to communicate with children and their parents in EnglishOur benefits meet you where you are. We're here to help our employees navigate the integration of work and life:Know your whole family is supported with discounted child care benefits.Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).Feel supported in your mental health and personal growth with employee assistance programs.Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.... and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Teachers at Fairview KinderCare
KinderCare Education LLC, Downers Grove
DescriptionFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.Our teachers, center staff, and field leaders are the heart and soul of our business. When you join us, you'll be directly supporting children and their education every day and experiencing the trials and triumphs that come with that responsibility. But you'll never be alone. You'll do it all with a village of dedicated and passionate humans who care as much about helping kids reach their highest potential as you do. The best part? Seeing the positive impact you're making on the lives of young learners and their families-and knowing that your work matters.When you join our team as a Teacher we will:Invest in you and your career at KinderCare as you create a world-class experience in our classroomsReward your commitment to our children and families as your journey continues with usWhen you join our team as a Teacher you will:Implement KinderCare's curriculum in a way that is consistent with the unique needs of each childCreate a safe, nurturing environment where children can play and learnPartner and connect with parents, with a shared desire to provide the best care and education for their childrenSupport your center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagementCultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partnersQualificationsOutstanding customer service skills, strong organizational skills, and the ability to multi-task and handle multiple situations effectivelyCPR and First Aid Certification or willingness to obtainMeet state specific qualifications for the role or willingness to obtainActive Child Development Associate (CDA) Credential (or willing to obtain) Physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity with childrenRead, write, understand, and speak English to communicate with children and their parents in EnglishOur benefits meet you where you are. We're here to help our employees navigate the integration of work and life:Know your whole family is supported with discounted child care benefits.Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).Feel supported in your mental health and personal growth with employee assistance programs.Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.... and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Human Resources Representative (Hybrid) - Downers Grove
Kinder Morgan, Inc., Downers Grove
Position Description Summary: We are seeking an experienced HR professional to provide comprehensive support and guidance to a regional client group in the areas of HR policy administration, recruitment & staffing, organizational development & training, compensation administration, benefits, discipline & performance counseling, affirmative action efforts, investigations, and employee relations.Essential Duties & Responsibilities: Ensure effective communication and administration of company policies, procedures, programs, changes and related issues.Job requires critical thinking and the ability to manage competing priorities in order to meet the needs of client groups.Provide guidance to client group management to promote and maintain a positive employer / employee relationship.Use effective conflict resolution techniques to solve employee / supervisor and employee / employee problems with minimal supervision. Includes counseling management and building consensus on complex and sensitive issues.Guide management in the application and interpretation of policies, compensation practices, benefits, performance issues, equal employment opportunity, affirmative action and disability leave management.Advise management on appropriate staffing, compensation and benefits issues.Facilitate and conduct training on a variety of HR initiatives.Conduct or participate in ethics and other employee investigations, develop final reports and manage solutions to the problems identified.Utilize workforce planning tools to plan for staffing needs and knowledge transfer for key roles.Other related duties as assigned. Job level commensurate with experience and skill set. Position Requirements Minimum Requirements: A Bachelor's degree in Human Resources Management, Business Administration, or related fieldMinimum of 3-5 years direct experience in a HR Generalist role (10+ years preferred)Demonstrated ability to clearly and concisely frame up issues so that options are developed and timely solutions are implemented, with minimal supervisionComprehensive understanding of HR and willingness to learn and understand the business they support in order to assist frontline supervisors and managers in finding solutions within a challenging and complex environmentFamiliarity with applicable state and federal labor and employment lawsFamiliarity with payroll administrative proceduresFamiliarity with applicant tracking and HRIS systems (Lawson or PeopleFluent experience a plus) Competencies, Skills & Abilities: Ability to counsel managers and employees on performance guidelines and expectations with minimal assistanceStrong analytical skills and logical thought processes, with the ability to identify and resolve complex and sensitive HR issues/problemsDemonstrated ability to work with all levels of the organizationAbility to develop and professionally deliver training presentations using PowerPoint or similar softwareAbility to conduct, organize and participate in various employee investigation situations, assemble a final report and manage solutions to the problems identified with minimal assistance and within expected time frameAbility to work with a team, take direction from supervisor(s), prioritize work schedule, focus attention on details and follow work rulesAbility to organize, multi-task, prioritize work, and maintain strict confidentialityAbove average proficiency in the use of Microsoft applications (Word, Excel, PowerPoint, Outlook)Must be able to connect and engage in a very hands on and visible fashion to effect change and resultsStrong relationship building skills are criticalExcellent written and oral communication skillsAbility to perform the required duties with little or no direct supervisionMaintain a regular, dependable attendance, and high level of performance. Certifications, Licenses & Registrations: Must possess and maintain a valid driver's license and have and maintain an acceptable driving record to be insured to drive for the Company.The successful candidate will be required to clear a drug test screen and a complete background check, after an offer has been extended and prior to being employed Working Conditions: Willingness to use personal and/or company vehicle in the course of employment (mileage will be reimbursed)Out of state travel will be required Preferred Education, Experience, Certifications, Competencies, Skills and Abilities: At least five years of experience in an HR Generalist roleProfessional HR Certification (PHR or SPHR) preferred, but not required Kinder Morgan is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Local Superintendent - Big Box Retail Construction
Michael Page, Downers Grove
Assist in the development of the Master Project Schedule.Schedule all trade & manpower activities for efficient work flow.Attend pre-bid meetings & walk-throughs, as required.Attend trade contractor scope reviews prior to trade award.Track long lead items & material procurement.Enforce all OSHA safety rules.Prepare & distribute focus schedules.Coordinate all required inspections (municipal, material, etc.).Identify schedule slippage & provide a recovery plan.Prepare & distribute detailed Daily Construction Reports (DCRs).Host weekly subcontractor coordination meetings & provide detailed meeting minutes.Hold start-up meetings with subcontractors to review scope of work, schedule & safety requirements.Support logistics planning.Manage QA / QC program, including inspecting & approving the work product.Assist in the preparation of RFIs, providing recommended solutions for consideration.Seek opportunities to enhance project efficiency.Manage efficient & timely project close-out including punch list completion, as-built review, attic stock demobilization, etc.Maintain current OSHA required certifications (30-hour, CPR, scaffold, etc.)MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The successful Superintendent:Bachelor's Degree, in Construction Management, Civil Engineering, or a related field preferred7-20 years experience preferably in ground up or renovation projects including large scale commercial, retail, big box retail, restaurant, K-12 education Excellent communication skills with various parties including management, subcontractors, consultants, architects, vendors, and clients.TI and ground-up experience (Preferably with diverse project experience)Proven track record of effectively and efficiently managing job sitesExperience maintaining and creating a scheduleProficient in Procore or Microsoft Office
Service Desk Technician (TIER 1)
Logicalis, Downers Grove
Job Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and ResponsibilitiesProvides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. EducationTrade School Certificate or Associate Degree in related field.Experience / Technical Requirements:1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10- Office 365 Support - User creations/terminations (tasks/requests)- End-user self-service tools- Cloud support - multiple device data syncing- ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support.Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications.CertificationsNoneOther Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment.Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation Range: $16/hr to $18/hr
Maintenance Technician
BH Management Services, LLC, Downers Grove
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package: 3 Weeks of Paid Time Off Medical/ Dental/ Vision 401(k) + company match Birthday Paid Day Off BH Gives Back (Paid Volunteer Time Off) 12 Paid Holidays BH Paid Leave Sabbatical Education Reimbursement Employee Assistance Program As a Maintenance Technician, internally known as Service Technician, you're primarily responsible for assisting in overseeing the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance and construction or rehabilitation projects for the property. Essential Job Functions: Uses service request system to schedule and establish priorities with daily assistance from Community Manager and Service Supervisor. Repairs/replaces any apartment material/maintenance requests within scope of management responsibility including but not limited to the following areas- HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies; including exterior grounds and common areas of the property. Monitors the completion of service requests while limiting callbacks and ensuring customer satisfaction.   Complete understanding and working knowledge of the company’s policies and procedures. Assisting with ensuring that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines. The ability to use independent judgement while dealing with moderate to high levels of stress due to meeting deadlines, reprioritizing activities. Works with the office team and Maintenance supervisor completing move in/move out reports. Completing work per schedule, discussing as needed any major expense before acting. Reporting to Community Manager when completed units are read to show. Assist with identification and correction of hazardous community conditions including daily touring of the property reporting any hazards to the Community Manager and Service Supervisor. May assist with repairing hazards. Shares on-call responsibilities with the maintenance team; responding to resident requests within 24 hours and hazardous weather problems as soon as made aware of the situation. Assist with inventory and ordering supplies, and may be responsible for pick-up of supplies as-needed. Other duties as assigned. Required Qualifications/Skills: Six months to one-year general maintenance and safety experience Demonstrated knowledge of building maintenance and repair and preventative maintenance programs, irrigation and pool systems, large and small appliance repair Basic computer skills/knowledge required to perform job functions Ability to work independently with minimal supervision Excellent time management skills; ability to prioritize work functions A positive, team-oriented attitude, and ability to work with a diverse group of people and customers Required to provide own (industry specific) hand tools A valid driver’s license and/or reliable transportation required Regular attendance, punctuality and dependability required   Desired Qualifications/Skills: Six months to one-year general knowledge/experience with all major types of heating and air conditioning HVAC certification or ability to obtain EPA Certification in areas of Type II-domestic HVAC systems, 410A- or ability to obtain CPO (Certified Pool Operator) or ability to obtain   Work Schedule: 8am-5pm, Monday-Friday (work schedule may vary). Some overtime may be required including “on-call” and/or rotating “on-call” responsibilities as needed to meet business needs.   Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   This job generally operates in conditions that includes an indoor and outdoor environment based on tasks performed.  Conditions may include: varying climate, moderate to high noise levels, vibration into hands, chemicals, blood/body fluids, various fumes, odors, vapors, dust, airborne particles, microbial growth, poor ventilation, moving objects, high elevations, slippery surfaces, carpeted, linoleum, hard surfaced floors or cement, cold temperatures below 32° and above 90° Fahrenheit.   While performing the duties of this job, employees must use safety equipment, PPE (Personal Protective Equipment) and be able to regularly sit or stand,  have full range of motion with upper and lower body, continual movement to include, but not limited to, walking, bending, stooping, crawling, climbing stairs and ladders up to 18” feet, building heights up to two (2) stories as tolerated by associate, reaching above/below shoulder, crouching, kneeling, carrying, pushing, pulling a minimum of 50 lbs., up to 100 lbs. with assistance, repetitive hand and foot motion, and frequent use of various equipment and small hand tools.    This position requires close visual acuity to perform an activity such as reading, writing, viewing a computer terminal performing physical tasks, which may include operating motor vehicles. The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required. BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
Dialysis Registered Nurse
U.S. Renal Care, Downers Grove
How you'll change lives As a Registered Nurse (RN) at US Renal Care, you'll be an integral part of a cross-functional team, working under the supervision of a Charge Nurse and assisting and supervising Patient Care Technicians (PCTs) to care for patients living with kidney disease. What you'll be doing Patient care. You'll work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include completing and documenting physical assessments before and after treatments and monitoring patients during treatment. You'll ensure quality renal care by completing monthly reviews of patient medication profiles and administering medications according to physician orders. Teamwork. You'll be a critical member of an interdisciplinary team to provide all required patient assessment and care planning activities. You'll also make sure center staffing requirements are met at all times under the direction of the Administrator and according to state regulations for staffing ratios. Safety & Quality. Working under the supervision of a Charge Nurse, you'll adhere to all company policies and procedures and state and federal laws and regulations. You'll participate in all required staff meetings and continuing education offerings.
VP, Transformation
Duly Health and Care, Downers Grove
Vice-President of Value Based Care Transformation Who is: an Analytical Future ThinkerPosition Overview: Work Hours: Full-Time, Monday - Friday 8:00 am - 5:00pm. Hours may vary.Location: Downers Grove, IL - Hybrid.Duly is seeking a Vice President of Transformation who is a highly motivated, visionary leader with proven ability to guide organizations through strategic initiatives that drives the evolution of value -based care. This individual will be a champion for cultivating a culture of continuous improvement, change management and ensuring successful execution of value-based care strategies at Duly. If you are ready to make a profound impact on healthcare, click apply!How will you deliver the extraordinary: Leverage your visionary and future thinking capabilities to develop and execute VBC strategic initiatives. Lead the development and execution of strategic initiatives aligned with the organization's value-based care goals.Collaborate with executive leadership to define and prioritize transformation objectives.Drive cross-functional teams to implement changes that enhance patient outcomes and reduce costs.Stand out as a confident leader who drives the culture and hardwiring excellence with earnest effort and collaboration. Develop and implement change management strategies to facilitate organizational transformation.Foster a culture of adaptability, innovation, and continuous improvement.Provide guidance and support to teams as they navigate through change.Demonstrate your ability to successfully lead projects from inception to completion. Oversee the planning, execution, and monitoring of transformational projects and programs.Ensure adherence to timelines, budgets, and quality standards.Implement project management best practices to maximize efficiency and effectiveness.Oversee VBC projects as an innovative thought partner. Collaborate with internal and external stakeholders to gain alignment on transformational goals.Facilitate communication and engagement with diverse teams across the organization.Build strong relationships with key influencers and decision-makers.Showcase your data-driven, decision-making skills to impact change.Utilize data analytics and insights to inform strategic decisions and measures the impact of transformation initiatives.Collaborate with analytics teams to identify key performance indicators and success metrics.Monitors and measures the effectiveness of changes and makes recommendations to further efforts in attainment of goals. Identifies the key metrics that will drive decisions and aid in evaluation of actual to projected.Spearhead training and development.Develop training programs to build the capabilities of teams involved in transformation initiatives.Provide education and resources to support staff in adapting to new processes and workflows.Ensure programs success, develop and implement interventions when falling shortManage team of 1-3 FTEs.Type of Experience:plus years relevant experience to include: Value-based care, consulting firm, and operations experience.degree in Business, Economics, Healthcare Administration or a related field.Core Competencies: Proven track record of delivering operational results in a matrixed environment.Deep understanding/proven experience in healthcare analytics and reporting, preferably in value-based care.Proven experience leading transformational initiative in a healthcare or value-based care setting.Strong project management skills with a demonstrated ability to drive projects to successful completion.Excellent communication and interpersonal skills with ability to influence and inspire others.Knowledge of value-based care principles, healthcare operations, regulatory requirements.Strategic thinker, project management expertise and ability to foster collaboration across diverse teams.Advanced Microsoft office suite skills.
Utilization Management Coordinator
Duly Health and Care, Downers Grove
Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!Holistic benefits designed to help our team members flourish in all aspects of their lives, including: Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.$5,250 Tuition Reimbursement per year. 40 hours paid volunteer time off. A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 401(k) MatchProfit-sharing program Are you ready to challenge the expected to deliver the extraordinary?The Utilization Management Specialist is responsible for processing referrals and benefit determinations for capitated health plans. The UM Specialist works in collaboration with the Clinical Services Team, Manager, Medical Director and Providers to ensure that referrals are completed in accordance with Boncura Policies and Procedures.ResponsibilitiesThe Journeys and Adventures that Await:Process referrals in accordance to Boncura Policy /Procedures and health plan requirements. This includes checking eligibility, verifying benefits, verifying medical necessity, and knowledge of referral networks.Contacts health plans for referrals/ pre-certifications that require health plan approval.Applies MCG guidelines, Medical Group Guidelines and CMS coverage determinations to referral requests as appropriate.Ensures referrals are approved within network as medically appropriate.Reviews referrals not meeting medical group criteria with the Medical Directors as needed.Initiates the processing of denials in accordance with health plan and regulatory requirements under the direction of the Manager, Care Management and Medical Director.Interacts in a professional manner with providers, patients, physicians, and staff by demonstrating respect not limited to communications via telephone, E-mail, My Chart or Staff Message.Act as a resource for the Clinical Services Department, physicians, providers, patients and work colleagues.Assist with submission of health plan reporting to ensure health plan compliance.Ability to utilize resources and problem solving skills to achieve resolution when addressing questions/issues from patients, providers, and staff.Maintain confidentiality in compliance with HIPPAAbility to identify and report problems that need to be escalated to the Utilization Management Supervisor/ManagerDemonstrates a positive attitude and has the ability to adapt with change.Performs other responsibilities and duties as assigned.QualificationsThe Experiences You Bring:KNOWLEDGE SKILLS AND ABILITIES:Proficient with Medical TerminologyProficient in Microsoft OfficePrior EPIC EHR experience a plusData Entry sills of 30+ wpm requiredAbility to prioritize work responsibilities EDUCATION and / or CERTIFICATION/LICENSURE:Associate Degree PreferredMedical Terminology, Coding Experience DesiredEXPERIENCE:2+ years of experience in utilization management in the health plan or medical group environmentExperience Applying MCG Guidelines (Formerly Milliman Care Guidelines)Capitated Referral ExperienceMedical Assistant or Health Plan Experience Preferred