Customer Service Salary in Des Moines, IA

General informationJob TitleCustomer service agent -United DSMDateMonday, March 18, 2024StateIowaCityDes MoinesBase Pay Rate:$ 15.76Full/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Saturday, Sunday A.M. shift 04:00amRequirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve issues with their delayed, lost, or damaged items. Utilizes computer software to track and catalog luggage. Handles customer interaction with class in an efficient, effective, and professional manner. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Basic Qualifications Must be a local (in-state) resident. High School diploma or GED. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to carry heavy items up and down jetway stairs. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Benefits We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Des Moines, IA, USAFull time2024-03-21R24_0000008056SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.• Orders items to ensure appropriate inventory levels are maintained for customers.• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.• Determines the most cost effective shipping method for customer orders.• Partners with Account Representatives to ensure customer satisfaction.• Expedites backorders. May pull inventory and prepare order for shipment to customer.• May handle customer returns.• Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:• Reliability, organization, and attention to detail required.• Strong communication skills including written, verbal, and listening.• Ability to multi-task and time management skills required.• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.• Product knowledge is preferred.COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI238465435

General informationJob TitleDSM United Customer Service Agent Full TimeDateMonday, March 25, 2024StateIowaCityDes MoinesBase Pay Rate:$ 15.76Full/Part TimeFull TimeShiftA.M. shift, P.M. shiftShift StartTime 04:00am 07:00am 12:00pmRequirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve issues with their delayed, lost, or damaged items. Utilizes computer software to track and catalog luggage. Handles customer interaction with class in an efficient, effective, and professional manner. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Basic Qualifications Must be a local (in-state) resident. High School diploma or GED. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to carry heavy items up and down jetway stairs. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Benefits We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.· Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone.· Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.· Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software.· Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies.· Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer.REQUIRED QUALIFICATIONS:· High School Diploma OR· Currently pursuing a BS/BA or MS/MA degree) OR· Equivalent combination of education and experienceDESIRED QUALIFICATIONS:· Prior experience with K12/Stride· Previous customer service work· Previous experience in call-center environment· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.· Thorough knowledge of home-based connectivity support· Ability to work in high call volume environment· Strong telephone and email etiquette· Strong verbal and written communication skills· Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)· Ability to maintain a professional home office without distraction during our hours of operation· Attend virtual training via web cam· Expertise in PC and Internet applications and use· Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.· Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)· Proficiency in web-based applications (Salesforce experience a plus)· Consultative approach to customer service· Strong problem solving and analytical skills with a solutions-oriented approach· Ability to work both independently and within a team-oriented environment· Resilient and contributes to fostering positive team morale· Ability to prioritize effectively and manage competing priorities to deliver and drive results· Ability to own and execute projects· Ability to respond appropriately to feedback and guidance· Detail-oriented· Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems· High level of quality and accountability for work product· Ability to travel 10% of the time (minimal if any e.g. team building activity)· Ability to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $13.49 - $21.58. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Description Summary Responsible for the planning and management of IT projects through entire life cycle, applying our and Logicalis PMO project delivery methodology and delivering the desired outcome within the parameters of the approved Statement of Work (SOW). Leads Professional Services teams in initiating, planning, and delivery of technology solutions on time, within budget, and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with customer contacts, project teams, and stakeholders. Essential Duties and ResponsibilitiesDemonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment.• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC • Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows: Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity. Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request.. Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project.. Resource Schedule Management: Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary. Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders..:Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team. Quality Management: Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided. • Documents and shares lessons learned to support continuous process improvement.• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.Qualifications The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities. Education/Experience/Technical Requirements/CertificationsEducation • Bachelor's Degree in a related field and formal Project Management TrainingExperience / Technical Requirements: • 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.7+ years of project management experience in IT Professional Services IT Infrastructure, Data Center, Cloud, and/or Managed Services technologies• Proficient in the use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now). Certifications • Project Management Professional (PMP) strongly preferred. • CAPM, ITIL, CSM and/or technical certifications beneficial. *Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met, Travel Requirements Minimal. Most work can be performed remotely. Supervisory Responsibilities This job has no direct report supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $100,000 to $135,000 plus bonus

OverviewPOSITION SUMMARY:The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE:At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Position details:Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon.Pay range for this hourly position is $17.39 - $23.40/hr with a monthly incentive opportunity and a progressive benefits package. ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.Ensures confidentiality of member information.Supports a diverse and inclusive work environment.Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.Makes weekly outbound service calls to members.Answers member questions or refer members to appropriate departments or supervisors.Assists with member account discrepancies, statement problems, complaints and escalates as necessary.Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.Maintains a satisfactory balancing record.Educates members and staff of the features and benefits of all our products and services.Refers products and services that benefit members to achieve team goals.Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.Processes mail and night deposit transactions.Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.Complete daily work including balancing and reconciliation of drawer offages.Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .Assists in security procedures. Has access to and is accountable for office keys and combinations.Balances, maintains, and corrects the coin machine and cash recyclers.Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.QualificationsJOB REQUIREMENTS:Interpersonal skills to represent the Credit Union in a positive way.High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations.Accuracy in the handling of cash, recording daily transactions, and attention to detail.Good telephone manners and techniques.Ability to work with minimal direction and exercise sound judgment.Member account problem-solving skills.Proficiency with related computer applications, spreadsheets, word processing, and database applications.Ability to develop and maintain effective working relationships as a cohesive team.High school diploma or the equivalent (i.e. GED).Cash handling, sales, and customer service experience desired.Must be bondable.Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.PI239340718

About: Leader in the agriculture industry, known for their commitment to quality and innovation. We are seeking a dynamic Sales and Customer Service Manager to join this leadership team. This role will be instrumental in driving our sales and service strategies while ensuring an exceptional customer experience.What You Will Do:Collaborate with other members of the Leadership Team to develop, implement, and execute sales strategies, policies, and procedures to achieve business goals.Create and implement budgets and action plans to equip the sales team with the necessary tools to support customer needs.Conduct research, analysis, and assess the organizational structure and business goals of potential and current dealer groups, providing tailored solution-based strategies.Regularly analyze, evaluate, and adjust pricing and costing practices to ensure company profitability and deliver strong value to customers.Lead, mentor, motivate, and coach the Sales team, driving consistent growth.Effectively manage and resolve customer concerns in a timely and efficient manner. Position Requirements:Education: Undergraduate Degree in Business, Sales, or a related field (Combination of experience and education will be considered for the right candidate).Experience: 5+ years of progressive sales experience within a dealer network required; experience in the Grain or Ag industry is highly preferred.Functional Skills: Strong mechanical aptitude, particularly with structural or large capital equipment; ability to read construction drawings or blueprints; exceptional problem-solving skills; detail-oriented and organized; proven ability to plan, prioritize, and execute; a strong background in selling through Dealer Networks.Technology Aptitude/Skills: Proficient with MS Office; intermediate understanding of Excel; experience with CAD software; familiarity with QuoteWerks, ERP systems (specifically Oracle or AS400) preferred.Language Skills: Exceptional verbal and written communication skills for interaction with key stakeholders both internally and externally.Leadership/Behaviors: Creative and innovative thinker capable of proposing new solutions; flexible and adaptable; self-driven and motivated; eager to succeed and achieve business goals; collaborative and customer-focused; proven ability to develop, cultivate, and grow customer relationships.Culture Match Behaviors: Professional in appearance, customer-focused, intuitive thinker capable of turning a vision into a successful plan of execution; highly ethical and compliance-focused.Travel: Approximately 10-20%

General informationJob TitleAirport Customer Service Agent Part Time Delta - DSMDateWednesday, March 27, 2024StateIowaCityDes MoinesBase Pay Rate:$ 15.76Full/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Saturday, Sunday A.M. shift 03:30amRequirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve issues with their delayed, lost, or damaged items. Utilizes computer software to track and catalog luggage. Handles customer interaction with class in an efficient, effective, and professional manner. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Basic Qualifications Must be a local (in-state) resident. High School diploma or GED. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to carry heavy items up and down jetway stairs. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Benefits We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Position Title Servicing Customer Advocate I (Customer Service Representative)LocationJob Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective mortgage customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.In this role, you will expand on your current skill-set, mastering soft-skills and becoming an expert with our Primary and Advanced call-types. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting complex customer interactions.17.00 - 21.25 - 25.50Hours of Operation:11:00 AM EST to 8:00 PM EST Mon-Friday7:30 AM EST to 4:00 PM EST - Rotating Saturdays. If you work on a Saturday, you will have a day off the following week.Job Responsibilities:Customer Service:Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customersBe an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groupsMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityDrive results and engage applicable partners on trending customer issues through internal communication tools.Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the mortgage industryHave flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays and weekendsJOB REQUIREMENTS Required Qualifications:High School Degree or Equivalent required; some college coursework or degree preferred2+ years of contact center experienceA passion for customer service with excellent communication and program solving skillsStrong technical knowledge and adapt in navigating multiple programs and applications simultaneouslyIntermediate knowledge of MS Office SuiteA proven track record of thriving in a fast-paced customer facing environmentPreferred Qualifications:Financial Services experienceSalesforce or comparable CRM experienceExpertise with MS Office SuiteExpertise with MSP Black Knight or comparable mortgage applicationsWorking proficiency in the Spanish languageA proven track record of exceeding performance metrics within a contact center environment

Position Title Banking Customer Advocate ILocation Work From Home United StatesJob Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective banking customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.In this role, you will expand on your current skill set, mastering soft-skills and becoming an expert with our Online Banking platform. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting our business customers and more complex customer interactions.Pay Range: Local Minimum Wage - $18.62 - $24.00Job Responsibilities:Customer Service:Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customersBe an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groupsMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityDrive results and engage applicable partners on trending customer issues through internal communication tools.Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the banking industryHave flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays, and weekendsJOB REQUIREMENTS Required Qualifications:High School Degree or Equivalent required; some college coursework or degree preferred2+ years of contact center experience and/or comparable Flagstar Retail Banking experienceA passion for customer service with excellent communication and program solving skillsStrong technical knowledge and adapt in navigating multiple programs and applications simultaneouslyIntermediate knowledge of MS Office SuiteA proven track record of thriving in a fast-paced customer facing environmentPreferred Qualifications:Financial Services experienceSalesforce or comparable CRM experienceExpertise with MS Office SuiteExpertise with DNA or comparable banking applicationsWorking proficiency in the Spanish languageA proven track record of exceeding performance metrics within a contact center environment