Customer Service Salary in Connecticut, USA

The key responsibilities of the Field Service Technician will be: Responsibilities:On-site Troubleshooting and Repairs:Conduct on-site diagnosis and troubleshooting of welding machine issues.Perform timely and efficient repairs to ensure minimal downtime for customers.Collaborate with customers to identify and address specific technical challenges.Preventive Maintenance:Develop and implement preventive maintenance schedules for welding machines.Conduct routine inspections to identify potential issues and proactively address them.Provide recommendations for optimizing machine performance and longevity.Customer Training:Deliver comprehensive training sessions to customers on the proper use and maintenance of welding equipment.Provide guidance on best practices to optimize machine performance.Address customer queries and concerns during training sessions.Documentation and Reporting:Maintain detailed records of service activities, including repairs, maintenance, and customer interactions.Prepare accurate and timely service reports for internal and external use.Communicate effectively with the technical support and engineering teams to provide feedback on recurring issues and potential product improvements.Customer Support:Establish and maintain positive relationships with customers by offering exceptional service.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The successful Field Service Technician will have the following:Experience in a Industrial Manufacturing EnvironmentExperience with Electrical Wiring and AC/DC Circuits Experience with PLC would be highly desirableFlexibility to Travel Excellent Communication skills with customers

Health Quest and Western Connecticut Health Network have combined to form a new nonprofit health system. The name for the new health system will be Nuvance Health. The new health system was created to provide communities across New York’s Hudson Valley and western Connecticut with more convenient, accessible and affordable care. This position requires working in office for the first 90 days and then work a hybrid schedule based on business needs   Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations. Summary:Facilitates patient flow through the referral, scheduling, and financial clearance process. Responsible for obtaining demographic and financial information to ensure accurate patient identification and to secure reimbursement. Performs pre-registration functions and insurance eligibility verification. Provides estimates for services. Requests and secures payments   Responsibilities: May be assigned to schedule patients for hospital or medical group services by incoming phone calls, online requests, or outbound to patients.May be assigned to work within the central referral management system to identify and schedule specialist and primary care referrals to NHMP practices as well as external providers when appropriate, with the goal of promoting in-system retention of patients and continuity of care.Provides excellent customer service both to physician offices and patients. Contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements as defined by management. Receives incoming faxed physician orders. Verifies orders for compliance and accuracy.Performs insurance eligibility verification and executes payer requirements as needed. Obtains accurate insurance benefit information from payers, such as deductible, copay, and coinsurance amounts. Utilizes patient estimation tool to calculate estimate of patient liabilities. Requires an understanding of coding, procedural protocols and the charge description master. Initiates requests for authorizations, pre-certifications, notices of admission, and referrals from insurance companies. Follows up with payers and providers to ensure that authorizations are in place. Takes appropriate steps to remediate situations in which financial clearance is not completed to ensure that Nuvance Health receives prompt payment for services rendered.Contacts patients to perform pre-registration, including demographic verification, conveyance of insurance benefits, and estimates of liabilities. Collects on such liabilities prior to time of service utilizing provided scripting. Refers patients who express financial hardship to Financial Counseling for a financial assessment.Safeguards patient confidentiality by adhering to all department, organization, state, and federal compliance guidelines. Fulfills all compliance responsibilities related to the position. Performs other duties as assigned.Other information: HS DiplomaRequired Minimum of 6 months job-related experienceAssociates Degree Preferred National Association of Healthcare Access Management (NAHAM) certification within one year of hireBasic MS Word & MS ExcelCustomer service and organizational skills Location: Summit-100 Reserve Rd Work Type: Full-Time Standard Hours: 40.00 FTE: 1.000000 Work Schedule: Day 8 Work Shift: Day Shift - Monday-Friday Org Unit: 909 Department: HQMP Connect Exempt: No Grade: S3 Salary Range: $15.3000 - $28.2200 Hourly   EOE, including disability/vets. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Service Associate, today!As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients. Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.Why you will THRIVE here:You love to help people.You enjoy jumping in and helping.You are a natural leader.You consistently exceed expectations.You are excited to provide top-notch customer service.You remember people and they remember you.You easily turn customer complaints into compliments.Day-in-the-Life of a Service Associate: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints. Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register. Maintain the cleanliness and organization of the store. Stock store shelves and endcaps with merchandise. Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable. Assist with the operation of the One-hour Photo department, if applicable. Build and maintain displays of merchandise and complete new plan-o-grams. Complete inventory counts and order merchandise based on the results. Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over. Assist with price markdowns and changes for merchandise on the shelves. Qualifications:Must be at least 16 years old.What's in it for you?In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential. We support personal growth and celebrate achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.Apply to become a Rite Aid Service Associate and thrive with us today!JR031355

Health Quest and Western Connecticut Health Network have combined to form a new nonprofit health system. The name for the new health system will be Nuvance Health. The new health system was created to provide communities across New York’s Hudson Valley and western Connecticut with more convenient, accessible and affordable care. Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations. Summary:Facilitates patient flow through the referral, scheduling, and financial clearance process. Responsible for obtaining demographic and financial information to ensure accurate patient identification and to secure reimbursement. Performs pre-registration functions and insurance eligibility verification. Provides estimates for services. Requests and secures payments   Responsibilities: May be assigned to schedule patients for hospital or medical group services by incoming phone calls, online requests, or outbound to patients. Work within the central referral management system to identify and schedule specialist and primary care referrals. Provides excellent customer service both to physician offices and patients. Performs insurance eligibility verification and executes payer requirements as needed. Obtains accurate insurance benefit information from payers, such as deductible, copay, and coinsurance amounts. Utilizes patient estimation tool to calculate estimate of patient liabilities. Initiates requests for authorizations, pre-certifications, notices of admission, and referrals from insurance companies. Follows up with payers and providers to ensure that authorizations are in place. Collects on such liabilities prior to time of service utilizing provided scripting. Refers patients who express financial hardship to Financial Counseling for a financial assessment. Requirements: HS Diploma Required Minimum of 2-year job-related experience Associates Degree Preferred with 6 months job-related experience  National Association of Healthcare Access Management (NAHAM) certification within one year of hire Location: Summit-100 Reserve Rd Work Type: Full-Time Standard Hours: 40.00 Work Shift: Variable hours Mon-Fri 8am - 8pm Department: Corporate Financial Clearance Salary Range: $15.30 - $28.22 Hourly (based upon experience)      

DESCRIPTIONRole: Full-Time Delivery Station Customer Service AssociateJob Type: PermanentLocation: 8-24 Old Sherman Turnpike, Danbury, CTPay Rate: $19.95/hourSchedule: Tuesday-Saturday 11:00AM-8:00PMAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.As a Delivery Station Customer Service Associate, you will be responsible for: Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience. Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed. Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.Supporting affirmative action and respects diversity.Carrying, lifting, pushing and pulling up to 49 pounds.Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)BASIC QUALIFICATIONSBasic Qualifications High School or equivalent diplomaPrevious experience in Customer Service Ability to effectively prioritize work time to ensure efficiencyExperience with Windows Operating Systems and Microsoft OutlookFamiliarity with multiple web browsers, data base searching and instant messenger tools Preferred Qualifications Bachelor Degree or equivalent work- related experience Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. 1996 - 2024, Amazon.com, Inc. or its affiliates 

DESCRIPTIONRole: Full-Time Delivery Station Customer Service AssociateJob Type: PermanentLocation: 7120 Main Street, Trumbull, CTPay Rate: $19.95/hourSchedule: Tuesday-Saturday 11:00AM-8:00PMAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.As a Delivery Station Customer Service Associate, you will be responsible for: Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience. Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed. Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.Supporting affirmative action and respects diversity.Carrying, lifting, pushing and pulling up to 49 pounds.Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)BASIC QUALIFICATIONSBasic Qualifications High School or equivalent diplomaPrevious experience in Customer Service Ability to effectively prioritize work time to ensure efficiencyExperience with Windows Operating Systems and Microsoft OutlookFamiliarity with multiple web browsers, data base searching and instant messenger tools Preferred Qualifications Bachelor Degree or equivalent work- related experience Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. 1996 - 2024, Amazon.com, Inc. or its affiliates 

Position Title: Service Sales Representative - East Hartford, CT Start Date: 2.4.2024 Country: United States Location: East Hartford, CT, United States Employment Type: Undefined term Full-Time/Part-Time: Full time Workplace: Hybrid Description: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Position Title: Service Sales Representative - CT Location: Candidate can be based anywhere in CT, RI, or Eastern Massachusetts Reports To: Territory Sales Manager At Konecranes, we invest in our people by offering a competitive base salary plus an uncapped commission structure and a company vehicle. We also offer excellent benefits, including: medical, dental, and vision insurance; a 401(k) plan with a generous company match and tenure-based contributions, tuition reimbursement; life and disability insurance; vacation and other leave programs; and opportunities for both formal and on the job training. If you are looking to lift your career in sales, think Konecranes! We are the world leading group of Lifting Businesses and are looking for ambitious and motivated individuals to join our sales team. Principal Responsibilities: Engage in various sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas.Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department.Maintain personal contact with all existing accounts in your area. Prepare related monthly reports.When required, maintain monthly contact with assigned accounts to develop relationships. Document activity with key accounts. Prepare account plans with appropriate actions and forward to District Manager. Schedule and conduct business reviews for customers on an annual basis or as needed.Prepare and maintain a log in CRM software of all activities, business opportunities and offers submitted to customers and provide report to manager weekly.Monitor workload of service department and ensure all open time slots are filled with sold work.Qualify all any projects or credit worthiness as needed. Check D&B ratings and obtain credit application, if appropriate. Obtain tax-exempt certificate, if required.Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Contact accounts that are not renewing their agreements. Document all sales activity in the CRM System. Establish and maintain on-going communications with the service department to address issues related to the customer base.Maintain customer and contact information in the CRM software, as required.Follow all established safety rules and procedures, including those established by the customer.Other duties as assigned by supervisor. Education: Bachelor’s degree or Associate’s degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree. Experience: Two (2) years’ experience in service related sales preferred however equivalent education, experience and training will be considered. Must have demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. Prior experience with cranes is a plus. Other Requirement: Must have and maintain a good driving record. Must be willing and able to work off the ground, on occasion. Ability to relocate to other regions of the country may be required or advancement opportunities.*KCN Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category. PI239293675

Position Title Servicing Customer Advocate I (Customer Service Representative)LocationJob Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective mortgage customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.In this role, you will expand on your current skill-set, mastering soft-skills and becoming an expert with our Primary and Advanced call-types. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting complex customer interactions.17.00 - 21.25 - 25.50Hours of Operation:11:00 AM EST to 8:00 PM EST Mon-Friday7:30 AM EST to 4:00 PM EST - Rotating Saturdays. If you work on a Saturday, you will have a day off the following week.Job Responsibilities:Customer Service:Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customersBe an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groupsMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityDrive results and engage applicable partners on trending customer issues through internal communication tools.Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the mortgage industryHave flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays and weekendsJOB REQUIREMENTS Required Qualifications:High School Degree or Equivalent required; some college coursework or degree preferred2+ years of contact center experienceA passion for customer service with excellent communication and program solving skillsStrong technical knowledge and adapt in navigating multiple programs and applications simultaneouslyIntermediate knowledge of MS Office SuiteA proven track record of thriving in a fast-paced customer facing environmentPreferred Qualifications:Financial Services experienceSalesforce or comparable CRM experienceExpertise with MS Office SuiteExpertise with MSP Black Knight or comparable mortgage applicationsWorking proficiency in the Spanish languageA proven track record of exceeding performance metrics within a contact center environment

SummaryOur team leverages advanced Data Science (DS), augmented intelligence (AI) and machine learning (ML) to help better predict our customers' health outcomes, advance affordability, quality and accessibility of healthcare. We are recognized as a leader in leveraging Data & Analytics capabilities to create value for customers and stakeholders, enabling better decision making and health outcomes. This allows us to harness insights from the millions of lives we serve, helping our patient advocates and clinicians service our customers, ensuring they receive the best care from the highest performing medical providers. The speed in which DS, AI and ML are advancing means we are continuously learning and evolving our advanced data science capabilities.As a Sr. Data Scientist, you will be working on both structured and unstructured data to build ML applications to support various healthcare-related business use cases that will improve our health system. Your work will require deep acquaintance with Evernorth's data, seeking to find ways to deliver value through advanced feature engineering. From your models, you will deliver actionable insights that can be incorporated into existing Cigna wellness products as well as new programs. In addition to collaborating with Data Science Management to establish strategic priorities, you will work closely with Data & Engineering to deliver code that is robust and ready to scale.The ideal candidate for this role will have strong coding skills (preferably in Python, PySpark), strong knowledge about ML algorithms and NLP techniques, a passion for creating technology to improve the healthcare systems, and an attitude of creativity and continual learning.ResponsibilitiesCreate models using NLP, ML / AI techniques to predict risk/cost and identify actionable insightsDeliver clean, reusable, and scalable codeWork closely with Data & Engineering to deploy modelsProvide thought leadership on the latest analytic techniques, technologies, and methodsQualifications5+ years' of industry experience related to Data Mining, Statistical Analysis, ML Algorithms, Gen-AI and NLP TechniquesStrong experience with Python and its data science libraries such as Scikit-learn, Pandas, Numpy, and KerasStrong understanding of NLP techniques such as information extraction, sentiment analysis, text summarization, and topic modelingStrong understanding of ML/AI methods such as SVM, Random Forest, XGBoost, Light GBM, Deep Learning (CNN, RNN, LSTM), Reinforcement Learning, OptimizationStrong programming experience including understanding of concepts in data structures, algorithms, and software engineering principlesGood understanding and experience with traditional data science approach like sampling techniques, feature engineering, classification, and regression.Have experience in building forecasting model for trend analysisExcellent oral and written communication skillsPrior experience working in the healthcare industry is highly desirableExperience with deploying advanced natural language models and time-series model into production is highly desirableMS/PhD in Computer Science, Math, Statistics, or in any technical field that provides a solid basis for analytics or equivalent work experienceIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 121,400 - 202,400 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Mission of this role Manage customer projects at execution phase from contract award till closing and handing over to Service.What will you do? Execute projects in full compliance with Engineer to Order - Configure, Price Quote Process and ETO Toolbox in coordination with the Supply Chain, Manufacturing, Project Engineering department and Project Buyer Review technical specification and take decisions on technical comments raised by the customer. Monitor and control projects progress to ensure the on-time delivery of the projects. Use the tracking board tool and escalate any risks of delay during SIM meetings. Manage Project Risks & Opportunities by assessing, identifying, mitigating and controlling any potential situations that could impact (negatively or positively) the performance of the project Monitor and control project margin deviation during the Project execution phase. Accountable for Project margin deviation. Take pro-active decisions and actions to prevent negative DVC margin deviation. Manage Variation Order & Claim process for both Customer and main suppliers. Obtain Variation Orders for any deviation from the contractual scope. Mitigate any source of conflict with customer or suppliers throughout the project execution phase. Involve Project Buyer at an early stage of the project for maximizing cost savings. Maintain a positive relationship with the customer and communicate regularly (correspondence, emails, call, meeting). Manage the FAT (Factory Acceptance Testing) event and realize the FAT NPS (Net Promoter Score). Communicate effectively with the project team and the other departments of the plant (Internal Kick off meeting) What qualifications will make you successful for this role? Bachelors Degree. 3 years experience in the specific role but may have some general working experience. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us?At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.€34.2bn global revenue +12% organic growth 135 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Mission of this role Manage customer projects at execution phase from contract award till closing and handing over to Service.What will you do? Execute projects in full compliance with Engineer to Order - Configure, Price Quote Process and ETO Toolbox in coordination with the Supply Chain, Manufacturing, Project Engineering department and Project Buyer Review technical specification and take decisions on technical comments raised by the customer. Monitor and control projects progress to ensure the on-time delivery of the projects. Use the tracking board tool and escalate any risks of delay during SIM meetings. Manage Project Risks & Opportunities by assessing, identifying, mitigating and controlling any potential situations that could impact (negatively or positively) the performance of the project Monitor and control project margin deviation during the Project execution phase. Accountable for Project margin deviation. Take pro-active decisions and actions to prevent negative DVC margin deviation. Manage Variation Order & Claim process for both Customer and main suppliers. Obtain Variation Orders for any deviation from the contractual scope. Mitigate any source of conflict with customer or suppliers throughout the project execution phase. Involve Project Buyer at an early stage of the project for maximizing cost savings. Maintain a positive relationship with the customer and communicate regularly (correspondence, emails, call, meeting). Manage the FAT (Factory Acceptance Testing) event and realize the FAT NPS (Net Promoter Score). Communicate effectively with the project team and the other departments of the plant (Internal Kick off meeting)