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Analyst Salary in Charlotte, NC

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Data Analyst
The Judge Group Inc., Charlotte
Location: Charlotte, NCSalary: $60.00 USD Hourly - $65.00 USD HourlyDescription: Our Financial Client is seeking a Financial Data Analyst (Non-IT)Location: Charlotte, NC - HYBRID (3 DAYS ONSITE)Job Type: 12+ Month ContractPay Rate: Negotiable Client Requirement: W2 contract (No 3rd party resumes can be considered)Summary: We are seeking a Data Analyst to join our Chief Operating Officer's team, primarily focusing on audit preparation and data management within the financial industry. This role involves harvesting and managing data to ensure compliance with regulatory audits. You will be a part of a dynamic team that handles significant data volumes to meet audit requirements and support decision-making processes.Responsibilities: Preparing for audits by setting up tests and dry runs to validate data accuracySourcing and managing data sets to ensure data integrity and qualityDeconstructing ETL logic from legacy tools for better data understandingConducting data reconciliation and data testing to maintain high data standardsCollaborating within a matrix environment and managing multiple priorities in a dynamic settingWorking under tight deadlines and executive-level scrutinyUtilizing tools like Python, Informatica, R, Tableau for data analysis (preferred, but not mandatory)Must Haves: Minimum 2-3 years of experience as a Data Analyst or Data Scientist, preferably in the financial industryDemonstrated experience in data manipulation, cleaning, merging, and aggregating datasetsStrong understanding of data storage solutions, particularly NetAppFamiliarity with regulatory reporting and audit processes in the banking sectorKnowledge of SQL and Python is highly desirableNote: This position is not suitable for Data Engineers or those focused on building software or data pipelines. We are seeking candidates with a consistent work history in the financial industry, particularly those experienced in data science with Python and SQL skills.W2 contract (No 3rd party resumes can be considered.) Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com
Financial Analyst
The Judge Group Inc., Charlotte
Location: Charlotte, NCSalary: $80,000.00 USD Annually - $95,000.00 USD AnnuallyDescription: Our client is currently seeking a Financial Analyst This job will have the following responsibilities:Responsible for carrying out and overseeing functions related to financial analysis and cash reconcilement. Serves as a point of contact for maintenance and continuing development of the treasury software and related systems, including overseeing some aspects of these software systems. Interacts with key Financial Administration and Patient Financial Services stakeholders to ensure banking activity is reconciled to accounts receivable.Researches and analyzes financial, banking, and patient billing data and trends to assist in accurate bank reconciliation and smooth patient billing operations and oversee staff that complete these functions. Ensures completeness, accuracy, and integrity of databases, mappings, and reference tables within the cash application software system. Analyzes and interprets financial data and reports to provide guidance and create action plans. Provides input to the team on tasks and system workflows. Serves as a resource and subject matter expert (SME) on cash reconciliation processes. Cultivates and maintains strong working relationships with team members, colleagues across the organization, and services providers/vendors. Prepares accurate and timely information for strategic and operational decisions. Works with the Information Systems department and software vendors to resolve system issues. Reviews journal entries and account reconciliations to ensure the organization records and financial statements are maintained in accordance with generally accepted accounting (GAAP) principles. Assists in educating end users of system features, capabilities, and enhancements as they become available. Qualifications & Requirements:Must possess effective critical thinking and communication skills and a high degree of innovative ability, initiative, and individual judgement. Ability to retrieve and evaluate information from various financial and operational systems. Advanced computer skills, including proficiency in Excel, PowerPoint and Outlook as well as ability to interpret and learn financial software as needed. Bachelor's degree in Accounting, Finance, Business Administration, or Information Systems required. Minimum 3-5 years of financial analyst or treasury analyst experience (or an equivalent role) required. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com
SAP Order to Cash Analyst
Thinking Minds, Inc., Charlotte
Position: Order to Cash AnalystLocation: Charlotte, NCExperience Required: Minimum 5 yearsThinking Minds Inc. is on the lookout for a skilled Order to Cash Analyst with a strong background in SAP Sales & Distribution (SD) and a keen understanding of the Order to Cash process. This role is ideal for professionals who excel in optimizing and enhancing SAP SD functionalities, aiming to streamline sales, distribution, and customer engagement processes. The successful candidate will demonstrate a profound knowledge of SAP SD configurations, integrations, and best practices, ensuring the smooth execution of order management and fulfillment operations.Role Overview:As an Order to Cash Analyst, you will be instrumental in refining and supporting the SAP Order to Cash module, focusing on elevating our sales and marketing capabilities. Your expertise will guide the development, configuration, and optimization of SAP SD and related applications, directly impacting our operational efficiency and customer satisfaction.Key Responsibilities:Expertly manage and support the SAP Sales & Distribution (SD) module, emphasizing the Order to Cash process, including SAP One-and-Done and Global Available to Promise (GATP).Analyze, document, and translate business requirements into functional specifications and system designs, ensuring seamless integration and alignment with business processes.Lead the testing, implementation, and refinement of SAP SD enhancements, collaborating with technical teams to deliver robust solutions.Configure and optimize SAP SD functionalities to streamline order processing, billing, and customer service operations.Engage with stakeholders across sales, customer service, and marketing to identify improvement opportunities and deploy effective technology-driven strategies.Utilize analytical tools and methodologies to support decision-making and process optimization initiatives.Qualifications:Bachelor's degree in Business, Information Systems, or a related field, or equivalent experience.A minimum of 5 years of experience with SAP Sales & Distribution (SD), specifically in the Order to Cash process.Demonstrated ability to configure, test, and implement SAP SD modules and identify integration points with other SAP modules like APO.Strong analytical skills and a data-driven approach to problem-solving and process improvement.Excellent communication and collaboration abilities, capable of working effectively with teams across the organization.Proficiency in Microsoft Office suite and familiarity with project and process documentation tools.Willingness for hybrid work setup and to travel domestically up to 5% as needed.This role presents a unique opportunity to drive significant improvements in sales and distribution processes through expert SAP SD management and optimization. If you are passionate about leveraging technology to enhance business performance, we encourage you to apply.PS - To make sure that you are actually paying attention to everything we wrote here, please write "PASSION FRUIT" as an answer to the first question.
Analyst, Deskside Support
XPO NAT Solutions LLC, Charlotte
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Analyst, Deskside Support at RXO, you will be responsible for supporting and troubleshooting the RXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. You’ll also handle Tier 2 and Tier 3 issue resolution, basic networking, and the support of all desktops, laptops, mobile devices, thin clients, print services, telephony and audio-visual (AV) equipment. You’ll interface directly with coworkers and customers and must have excellent customer service skills as well as technical knowledge. What your day-to-day will look like: Troubleshoot and resolve Tier 2 and 3 escalated technical issues Maintain and manage workload through computerized ITSM ticketing and tracking system Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices Use SCCM, Powershell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook What you’ll need to excel: At a minimum, you’ll need: Bachelor’s degree or equivalent related work or military experience 1 year of experience supporting networked systems and telephony equipment, installing, troubleshooting and supporting corporate AV equipment, building, and deploying and troubleshooting desktop computers in a corporate environment. It’d be great if you also have: 3 years of Mac OS experience In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .
Credit Quality Analyst
BC Forward, Charlotte
BCforward is currently seeking a highly motivated Credit Quality Analyst for an opportunity in Charlotte, NC!Position Title: Credit Quality AnalystLocation: Charlotte, NCAnticipated Start Date: 4/22/2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 Months.Job Type: FULL TIME, CONTRACT, HYBRIDPay Range: $28.73/hrPlease note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Requirements: Quality Assurance experience Commercial Banking/Financial services industryloan booking and funding experience. Job Description:Knowledge of commercial bankingQuality Assurance (QA) of data elements for commercial loan booking and fundingQuality Assurance (QA) of data elements for commercial loan and collateral monitoringReview of legal documentation and credit approvals for commercial lines of creditReview ongoing maintenance for updates in commercial loan systems of recordTrack and follow up on errors detected by QA processKeywords:Quality Assurance, loan booking, funding, credit, commercial banking/financial servicesBenefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 220830 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Salary DetailsThis salary was provided in the Job Posting.$25-$28Hourly SalaryJob SnapshotEmployee TypeContractorLocationCharlotte, NC (Onsite)Job TypeAccounting, Banking, FinanceExperienceNot SpecifiedDate Posted04/02/2024
Analyst, Information Security
XPO NAT Solutions LLC, Charlotte
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Analyst, Information Security, you’ll work within the multiple towers of the Information Security team to create and deploy simulated scenarios based on real-life phish. It is the mission of our team to transform information security requirements into enticing training for our employees and to protect the company against the breach of protected information. Be a part of the innovative information security training and awareness program at RXO and build a career you can be proud of. What your day-to-day will look like: Create, develop and deploy security training material Planning and managing training rollout out Troubleshooting end-user issues Creating and deploying monthly communications and quarterly newsletters Creating and deploying global screensavers Managing training completion metrics / follow-up process for new hires Enhancing and managing our awareness program (through Workplace and onsite technology capabilities) Hosting onsite security awareness sessions (some travel may be required). Creating and managing phishing campaigns and associated training Manage and monitor white hat phishing campaign remediation Work with various teams to identify training gaps and bridge those gaps as needed Project coordination as needed What you need to excel: At a minimum, you’ll need: Bachelor’s degree or equivalent related work or military experience 1 year of experience in information security, marketing or management It’d be great if you also have: Professional certification in the information security field, e.g., Certified Information Systems Security Professional (CISSP) SIEM / Data Manipulation Strong computer skills and familiarity with administrative processes Understanding of information security, IT systems and networking concepts Strong data analysis skills, including querying and reporting Excellent verbal and written communications skills; ability to communicate and coordinate work efficiently and effectively with people in remote locations Strong project management skills with effectiveness in developing tasks and managing resources to achieve target dates In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .
Commercial Development Sales Analyst
Essity North America Inc., Charlotte
Commercial Development Sales Analyst  Who We AreEssity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.At Essity: This Is What We DoAbout the Role Essity Health and Medical Solutions team is seeking an experienced Commercial Development Sales Analyst to join our team. The Commercial Development sales analyst will be primarily responsible for assessing and analyzing a broad range of financial factors for our Commercial Development reporting Team, including but not limited to Pricing, Sales Incentives, Reporting and Acquisition data. This position will help our team to better transition from an external tool to the implementation of SAP for current acquisitions  as it relates to sales and pricing strategy. This position can be based out of our Charlotte, NC office. We are looking for people who embody our values, are not afraid to challenge, innovate, experiment, and move at a fast pace. We are always looking for ways to improve our products and ourselves. If this is you, we would love to talk.    What You Will Do Provide additional data analytics for rebates the calculation of rebates and GPO fees while transitioning from an external tool to transitioning to SAP Provide analysis of sales and customer data and propose recommendations for rebate payments. Perform research in key areas such as customer accounts, pricing, sales incentives, and reporting to support the sales team’s activities. Make more complex calculations to accurately compile and report contract statistics. Create, maintain, and evaluate reports from key sources such as Excel, SQL and PBI Use databases or other computerized systems to maintain up-to-date customer records; to track the rebates approved and denied, and to generate sales reports and statistics. Assist in auditing sales incentive calculations and statements. Who You Are Bachelor's degree plus minimum 2-3 years experience Or in lieu of degree, minimum 5+ years experience Strong excel understanding a must. Attention to detail a must. Strong analytical skills required. Ability to work independently, but also as part of a larger team. Ability to organize and prioritize varying workload. SAP experience a plus Experience in the healthcare and/or distribution market a plus About Our DEI CultureGuided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.What We Can Offer You At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Compensation and Benefits: Expected CompensationCompetitive annual salary + annual incentive bonus + benefitsPay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.Along with competitive pay you will be eligible for the following benefits:United Healthcare PPO / EyeMed Vision Insurance / Delta Dental InsuranceWellness program provided through RallyHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match and annual employer base contributionCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramPTO offering with Paid HolidaysVoluntary benefits to include: critical illness, hospital indemnity, and accident insuranceEmployee discounts programScholarship program for children of Essity employees.  Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total Rewards Additional Information The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact [email protected], we are improving lives, every dayWorking at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.Application End Date:
Sr. IT Infrastructure Analyst
Duke Energy, Charlotte, North Carolina, United States
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Job Summary: The Sr IT Infrastructure Analyst will serve as a member of the Critical Infrastructure & Operations Organization, working on the Infrastructure Applications Agile Team with focus on Citrix Support. Provide enterprise level support of technologies needed for infrastructure and business applications. These technologies include, but are not limited to workstations, servers, storage, mobile devices and a variety of software. Integrate software to enable usage, support, and monitoring of various hardware technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilites may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring. This is the third level of the IT Infrastructure Analyst classification hierarchy. + Responsible for the architecture, implementation and support of Citrix technologies (Citrix XenApp, NetScaler, Storefront, Receiver, etc.) + Installing, configuring, and supporting Citrix Farms across multiple regions on Windows Servers (XenApp 6.0, 6.5, 7.15 and 7.19) + Working with Business Units on Citrix Architectural Design to develop remote connectivity to support their needs. + Plans, designs, installs and/or supports computer systems. Facilitates technical and business planning for upgrades. Provides technical guidance related to software and hardware to members of the IT staff. + Develops (or assists in developing) standards for IT software and hardware. Assists in the design and implementation of required systems. + Integrates software and hardware configurations to maximize performance. + Coordinates hardware and software upgrades with other areas of IT or other business units. + Prepares activity and progress reports regarding individual and project activity. + Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations. Basic/Required Qualifications: + Bachelor’s degree in computer science or related degrees and two (2) or more years of work-related experience; OR High School Diploma/GED and six (6) or more years of work related experience in lieu of a degree Desired Qualifications: + Experience working in a regulated environment such as NERC CIP, SOX or HIPAA. + Responsible for innovation roadmaps, maintenance scheduling, life cycle management, and capacity management for the Citrix environment and related dependent technologies + Familiarity with SCADA Security and NERC CIP Security requirements. + Responsible for managing the day-to-day administration, planning, and problem-solving for the Citrix environment. + Ability to thoroughly document work processes, communicate, and adhere to processes. + Strong oral and written communication skills + Strong inter-personal skills (listening, conflict management, approachability, negotiations). + Ability to effectively prioritize activities and focus team efforts based-on priority. + Ability to research independently, multi-task, and meet deadlines under tight timeframes. + Ability to build working relationships with different levels within the organization. + Ability to work effectively in a work plan driven/team environment. + Ability to resolve complex issues. + Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and management. + Two (2) or more years practical experience with Operating Systems, Software and Hardware + Two (2) or more years of computer skills, including general usage and support. + Works independently with very little direct supervision. + Recognizes appropriate times to raise issues and provide status updates. + Demonstrates the ability to absorb change and continue with positive results. + Displays maturity in approach and ability to effectively handle stress and frustration. Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Saturday, April 20, 2024 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA) Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility
IT Telecom Analyst
Duke Energy, Charlotte, North Carolina, United States
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Job Summary: Telecom Provisioning Analyst (Wireless)The telecom carrier provisioning analyst role is responsible for procuring, tracking and delivery of off-net wireless data services for the entire Duke Energy telecommunications service territory. The provisioner works with various internal business customers, internal Telecom personnel, and external Telecom carriers to ensure provisioning and delivery of the most cost effective and efficient services to Duke Energy. This function is responsible for discrepancy resolution and assesses and optimizes telecom services throughout the Duke Energy territory. Responsibilities & Duties: + Ensure requests received in a work queue for procurement, change or disconnect of off-net wireless telecommunication services are handled in the most effective manner. + Make decisions about the proper service to order and to ensure that procurement processes are followed. Work with the wireless telecommunication service provider to make sure all information needed for the order is fulfilled. Work with the wireless telecommunication vendors to track progress of the wireless orders, escalating within the carrier organization when needed to insure timely and accurate delivery of services. Inform the Duke Energy engineer, business customer or telecommunication technician when an order will be delayed or when additional information is needed. When an order has been completed, notify the customer and provide him/her with the assignments and accurately enter the circuit information into our circuit inventory systems. + Provide guidance in the assessment, selection, procurement and inventory of wireless services and assets. This includes working with network and radio engineers to order the most cost effective and efficient services, as well as leveraging enterprise telecommunication contracts to order services that fulfill the needs of Duke Energy. + Provide consultation or guidance to project teams to optimize the wireless telecommunication services or to introduce new telecommunication technology. + Assist with billing reviews for new wireless services to ensure that vendors have properly priced the services and that the circuit inventory reflects the services and pricing accurately. Work with the vendor billing department or team’s invoicing analysts when billing information is in error. + Responsible for the accuracy of the inventory systems updates including IP address assignments and relevant information in Tangoe inventory system. + Learn and understand new telecommunication technology as it is implemented in the Duke Energy environment. Engage in the review of processes and procedures and make recommendations for when a work process could be improved. + Develop and document internal processes that define as needed. This includes key knowledge and training information that will be needed going forward. + Contribute to team decision-making in the accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling and monitoring of work activities; deals with changing priorities and differing situations and makes decision that may affect the work of the team. + Prepares thorough and accurate technical reports, correspondence, documentation, calculations and sketches related to well-defined problems and analysis of moderate scope and complexity. + Possesses and applies the fundamental concepts, practices and procedures; demonstrates proficiency in technical competencies and has ability to interpret technical information and instructions. + Monitor the system performance for normal operations and identify problem areas; evaluate load efficiency, interface operability, and service availability. Provide metric reports as requested. Recommend solution to resolve issues. + Develops positive working relationships to effectively coordinate work activities. Demonstrates effective oral and written communication skills. Maintains accurate records and files. + Supports the company's goals and represents the company positively and professionally. + Manages personal self-development and maintains current knowledge of the industry to leverage more effective or emerging technologies. Provides mentoring and training to junior staff. Basic/Required Qualifications: + Associates degree and two (2) or more years of work related experience OR High School Diploma/GED and five (5) or more years of work related experience in lieu of a degree Desired Qualifications: + Knowledge and experience with Telecommunication wireless voice and data services. + Self-starter, takes the initiative to reach out to team members for guidance and escalates issues when they arise. + Good troubleshooting and problem solving skills. + Excellent communication skills including teamwork, presentation, and interpersonal skills. + One or more year’s information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contracts). + Demonstrated analytical skills, demonstrated attention to detail and the ability to develop and follow processes and procedures. + Previous experience with Carriers and Carrier portal systems. Proven Wireless technical expertise; Telecommunication experience, knowledge of how wireless voice and data services are procured is essential, knowledge and understanding of wireless terminology including Preferred Roaming Lists (PRL’s), wireless networks 3G, 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN. + Previous customer service type role, preferably Telecom, Carrier related. + Able to interact with customers to understand their real need versus what they may have described in the request. + Knowledge of SIM management and provisioning. + Prefer experience with Service Now and Jira work management type systems. TEM Inventory systems experience such as Rivermine. Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Saturday, April 20, 2024 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA) Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility
Data Analyst - Product Operations (Contract, Remote EU)
UX Hires, Charlotte
Data Analyst - Product Operations4 Month Contract (minimum) Remote EU - Preference is given to Germany and England candidatesOur client is a fast-growing e-commerce analytics company actively seeking an experienced and results-driven contractor to lead the development of a KPI tree and operational dashboard aligned with Product Operations principles. This is a 4-month full-time contract with the potential to extend.Job Overview:Objective: Conduct data analysis and implement a KPI tree and operational dashboard focused on Product Operations, emphasizing key performance indicators (KPIs) and user-centric metrics.Responsibilities:Infrastructure Setup:Combine existing data with necessary data infrastructure, leveraging tools such as Google Sheets, databases, and others to facilitate seamless data collection and analysis.KPI Tree Development:Design and implement a structured KPI tree that aligns with Product Operations objectives and goals.Dashboard Design:Create a visually compelling operational dashboard that effectively represents key KPIs and metrics relevant to Product Operations.Data Integration:Integrate diverse data sources to ensure accurate and real-time tracking of user segments, actions, and other relevant operational data.Process Creation:Develop efficient and scalable processes for data collection, ensuring a streamlined approach to updating and maintaining the operational dashboard.Training and Documentation:Provide strong facilitation in remote, asynchronous settings, conducting hands-on training sessions and creating comprehensive documentation outlining the setup, processes, and key functionalities for future reference.Qualifications:Proven experience as a Data Analyst, with a focus on setting up KPI trees and operational dashboards. Case studies/work examples will be required for interviews.Expertise in data infrastructure, showcasing proficiency in major tools and platforms.Strong understanding of Product Operations principles and their application to business processes and growth.Demonstrated ability to translate complex metrics into actionable insights.Remote EU (Germany and England candidates only)Requirements:Strong facilitation skills for remote, asynchronous collaboration.Effective communication skills to collaborate with cross-functional teams.Detail-oriented with a focus on delivering high-quality, actionable insights.Compensation:$45/hr USD and up, based on experiencePreference is given to candidates from Germany and EnglandIf you are a skilled Data Analyst with experience in KPI tree development and operational dashboard setup, along with strong facilitation skills for remote, asynchronous work, we invite you to apply for this exciting 4-month opportunity. Your contributions will be instrumental in optimizing our product-focused operations and enhancing decision-making through actionable insights.