Customer Service Salary in Charlotte, NC

Overhead Door Company of Charlotte, a DH Pace Company, Inc., is currently looking for a Customer Service Representative to join our team in Charlotte, NC. The ideal candidate must have a strong attention to detail, excellent communication skills, the ability to multi-task, and work efficiently in a fast-paced work environment. Job seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position.  JOB RESPONSIBILITIES: Triage incoming calls from customers that require service/sales.  Work with the customer to understand their need and schedule the appropriate service. Promote all products, services, and quote accurate pricing when appropriate. Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified technician to the customer's need. Represent the company in a professional manner with good customer service and verbal communication skills. Performs other related administrative duties and responsibilities as assigned. JOB REQUIREMENTS: Must have a high school diploma or equivalent. Experience in retail, customer service, administrative positions preferred. Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook. Must have very good phone etiquette. Must have an outgoing personality and a natural affinity for taking care of customers. Must have good time management skills; have exceptional organizational skills and have the ability to multi-task. Must be a fast learner and able to work efficiently in a fast-paced work environment. Must have strong attention to detail and excellent communication skills. Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.   Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.   DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.   Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administration

General informationJob TitleAirport Customer Service Supervisor - CLT SpiritDateFriday, March 15, 2024StateNorth CarolinaCityCharlotteBase Pay Rate:$ 20.00Full/Part TimeFull TimeShiftA.M. shift, P.M. shiftRequirements and DescriptionThe Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facin g role, providing first-class customer service to everyone. You are friendly, outgoing and love to make people happy on a daily basis!Pay: $19.00 per hourJob Type: Full-TimeBenefits * Flight Benefits - exclusive travel privileges for yourself and your family with Delta Air Lines * Paid holidays and paid time off * 401k company match upon eligibility * Exclusive discounts and additional wellness programsEssential Functions / Key Responsibiliti es * Supervises and coordinates daily activities of employees to ensure safe and effective operations. * Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/F AA regulations, Unifi policies and safety procedures, and all applicable laws. * Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. * Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner. * Communicates with manager concerning any problems or issues. * Schedules and conducts shift meetings. * Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.). * Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.Basic QualificationsPre-requisites * Valid Driver's License. * Ability to pass a pre-employment drug screen. * Ability to pass up to a 10-year background check. * Must be at least 18 years of age. * Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. * Must complete SIDA training to obtain airport authority identification security.Experience * 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriente d team.Knowledge, Skills & Abilities * Excellent customer service skills. * Strong work ethic. * Ability to work in a team oriented environment. * Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. * Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.Preferred QualificationsEducation * High School diploma or GED.Knowledge, Skills & Abilities * Able to communicate information and instructions verbally and/or via radio equipment. * Able to communicate effectively in a professional manner. * Strong leadership qualities and ability to create a passionate and efficient workforce. * Able to effectively resolve employee conflicts. * Ability to apply creative solutions that have a positive impact on results.Working ConditionsWork Schedule * You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.Work Environment * Must be able to be alert to moving vehicles or aircraft and use radio equipment. * Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.Physical Demands/Requir ements * Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. * Must be able to work in cramped or high places. * Must be able to carry heavy items up and down jet way stairs.Supervisory Responsibiliti es * Supervise team of Customer Service Agents and Leads.Unifi is an Equal Opportunity Employer."Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home USA Market Research Panel Today. You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk. Compensation: Work from home and take surveys to earn Money. There are many payment options, including PayPal, direct checks, and online virtual gift cards codes. Opportunities to earn rewards. Responsibilities: Take part with work from home surveys/studies by following written and oral instructions. Participate in research focus groups. Each panel receives a complete written study. If products or services are provided, you must actually use them. Needs: You must have a working camera on your smart phone or a webcam on your desktop/laptop. Access to reliable internet connection is essential. You would like to be fully involved in one or more of these topics. Capacity to understand and follow written and oral instructions. Job Benefits: Participation in online and in-person discussions. If you work remotely, there is no commute. No minimum hrs. This is a work from home job. Get free samples from our partners and sponsors for your feedback on their products. Participate in product testing and see products before the public. Part-Time job. Work from Home. To apply for this job, click the "Apply" button. Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home. * Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.

Charlotte, NC, USAFull time2024-03-27R24_0000008610Job DescriptionThe primary function of this position is to properly and efficiently handle the DC processes in accordance with company policy and applicable laws. When this job is performed at thehighest levels, it reinforces to our customers the confidence that they are being served by the best distribution system in the industry.ResponsibilitiesProcesses for correcting EDI or keys receipt of parts for incoming freight.Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock.Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account.Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes.Answers cash on demand calls by accessing store's AR to get true total of stores purchases.Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item.Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email.Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities.Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ.Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account.Distributes and receives information to and from the stores via the blue bag system. Responsible for daily COD payments from customersProcesses local non-NAPA supplier's item that will be keyed as a SPOM order.Keys class credit (parts coming back to DC) manually for stores as needed.Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through.Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores.Ensures orders are completed that are keyed and purchased as factory special order from suppliers.Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired.Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists.Generates weekly reports such as stockroom received but didn't " scan ship" product and customer potentially received product but did not get billed.Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily.Processes updated storefront with bulletins, new stores, etc.Retrieves and distribute mail. Needs to come from stockroom in a timely manner.Performs filing as needed.Resolving orders not transmitted to RADS.Enters data for stock orders for Non-TAMS stores.Charge stores as needed for class pick up and handling.Makes claims to carriers for damaged freight.Issues credit to store for miscellaneous reasons as needed.Ensures nightly billing process is set up and runs.Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance.Strong problem solving skills Good organizational skillsQualificationsHigh School Diploma or equivalent work experience required.4 years + of general office / clerical experience.2 years of bookkeeping experienceMust be able to coach Associate level employees on Center processes. JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plusMust be able to work in a team environment.Must be detail minded.Must be able to problem solve.Must be able to make decisions.Must have excellent phone skills.Must have great communication skills.Must have complaint handling skills.Able to speak clearly and listen attentively.Must be self-motivated.Must have clear handwriting skills.Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.Must demonstrate professional business etiquette.Must know Internet Explorer/web navigation.Must know PC's / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).Must know Outlook.Must know Microsoft Excel (basic formulas and workbook set up).Must know Microsoft Word (including object insertion).Document management systems experience is a plus.Must know office equipment (copying, scanning)Regularly required to sit use hands to finger, handle, or feel reach with hands and arms, and talk or hear. Required to stand, walk and stoop.Occasionally required to kneel, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.Ability to lift items weighing up to 60 pounds several times a week.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI238730391

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.

RESPONSIBILITIES:Kforce has a client in Charlotte, NC that is seeking a Customer Service Representative that provides high quality customer service by responding to telephone inquiries, customer requests and problems. The Customer Service Representative researches and resolves problems and errors. Identifies products and services that meet customers' needs.REQUIREMENTS: To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed Relevant education and/or training will be considered a plus The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

JOB DESCRIPTION Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits, return authorizations and pallet returns. Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed. Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items. Files any customer paperwork such as shipping documentation or customer orders in a timely fashion. Performs other duties as assigned.Requirements: Associate or bachelor's degree preferred but not required Manufacturing experience strongly preferred 1-3 years customer service experience required Microsoft Office Suite - basic to above-average computer skills including Excel CRM experience preferred Ability to perform basic quantitative skills required, Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication Strong customer service advocacy and problem-solving skills#INDCharTarHeelABOUT US Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?Mauser Packaging Solutions is that company.Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us! Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. NOTES: - Starting Hourly Rate: $22.16 - Residency Requirement: Selected candidate must live no more than 30 minutes from the assigned Resource Center Position Purpose: This position is responsible for all duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations. Principal Responsibilities: The Service Technician I is the entry level position for the Service Technician Progression. The Service Technician I has accountability for timely completion of established skills development assignments in each wage step in accord with established guidelines. Each skills development assignment is designed to further prepare the Service Technician I to work safely and independently on service department responsibilities and to meet the mandatory requirement for advancement to Service Technician II. Skills development assignments include, but are not limited to, successful completion of compulsory training, testing and certifications; attainment of required Operator Qualifications; and demonstration of proficiency in performance of job duties associated with regulated and non-regulated service work. Job posting selection is required for entry to the Service Technician I role. The following list is not intended to be all inclusive of duties and responsibilities as needed to learn, assist and independently perform regulated and non-regulated service work. + Perform work assignments on customer’s premises; Interact with customers in a professional, respectful and courteous manner to promote good customer relations; answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed + Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information + Utilize tools such as maps and GPS to locate work assignments; Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver’s License (CDL) medical card within 6 months of entering the position. Maintain the CDL medical card on a consistent basis thereafter. + Identify, obtain and deliver materials needed for work assignments + Inspect and protect (paint) above ground appurtenances for atmospheric corrosion + Read meters + Install and program encoder receiver transmitters (ERTs) + Hang door tags + Work tenant changes, including soft close + Turn off and/or remove meter due to non-payment from customer (DNP) + Identify unauthorized use of gas and remove meter as required + Install residential and small commercial meters (up to Group III) + Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and attics + Act as a first responder on emergency orders + Repair cut service lines consisting of 3/4” and 5/8” plastic pipe + Complete 3rd party damage investigations to include proper documentation + Investigation of carbon monoxide, gas leak complaints; grade leaks + Check for odorant using sniff test + Investigate high bill complaints + Provide and perform non-jurisdictional services + Perform and complete estimates + Perform disconnect and reconnects of appliances + Install, troubleshoot and repair appliances and piping + Perform Home Warranty repairs + Other duties as assigned Basic/Required Qualifications: + High School diploma or GED + Experience using construction tools + Experience applying basic mechanical concepts and mechanical aptitude + Experience utilizing personal computers (PCs) in a Windows environment + Must possess and maintain a valid driver’s license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the position Desired Qualifications: + Safety awareness and leadership + Demonstrated effective communication (verbal and written), interpersonal skills and customer orientation + Experience working independently to serve customers in a related environment + Two years technical school education or the equivalent job-related knowledge + Previous work experience with plumbing, electrical, heating and HVAC installation/maintenance, up to and including a license + Working knowledge of gas appliances + Experience with troubleshooting, problem solving and diagnostics of mechanical and/or electrical equipment + 2-3 years or natural gas industry experience Physical Requirements: Must work outdoors in adverse weather conditions; lifting up to 75 lbs.; frequent walking, reaching, pushing, pulling, bending, squatting, stooping, crawling, standing, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals; ability to use breathing apparatus when responding to gas leaks. Other Requirements: This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading. Weekend and evening work as required. Subject to overtime, rotating shifts and must be available for call-out and emergency response. Employees in this classification are required to advance to Service Technician II. Individual Operations Centers may have specific qualifications set forth by local agencies which must be obtained prior to advancement. Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position IBE Local 1902 Visa Sponsored Position No Posting Expiration Date Tuesday, April 23, 2024 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA) Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility