Customer Service Salary in Bothell, WA

Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, CCS ensures the highest degree of service and integrity for the sensitive environment we support; impacting those industries that impact the world. POSITION PURPOSE: The Day Porter role in the company is responsible for daily, on site, janitorial tasks at a defined customer facility or office. SCHEDULE: Monday-Friday 7:00am-11:00am MAJOR AREAS OF RESPONSIBILITY: Include the following key areas and duties, which may be modified or increased as necessary: Fill all spray bottles with the germicide needed to clean and sterilize. Clean, stock, and remove trash in each room. Replace all trash can liners. This task should be repeated multiple times during the shift. Mop all floors and/or vacuum all carpets. Normal duties include but are not limited to cleaning all surfaces within the environment including walls, desks, counters, equipment and floors. As well as other areas by request. Shampoo rugs and clean glass as required. All other duties as defined by your supervisor. PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING: Demonstrate excellent communication skills and personal skills. Responsible for any emergency cleaning occurring during shift. Ability to work independently at customer job site. Ability to identify and resolve areas of conflict or concerns. Report to shift supervisor any items needed to be completed by next shift. Notify supervisor of any discrepancies in the overall condition of the environment, i.e., leaking faucet, broken pipe, crack in wall or glass, etc. Must become familiar with cleaning chemical components and safety requirements. Qualifications EDUCATION AND/OR EXPERIENCE: This is an entry level job, GED preferred but not required. Previous work experience preferred. SKILLS REQUIRED: Must have and be able to consistently apply the following skills at the levels indicated to produce assigned results. Communication Skills Customer Service Skills Initiative Skills Problem Solving Skills PHYSICAL REQUIREMENTS: Required to spend on-the-job time on the following physical activities: Stand Walk Lift/Climb Talk/Hear Use hands to finger, handle or feel Reach with hands or arms The Weight or Force requirement in this position is: Up to 40 pounds VISION REQUIREMENT: This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors). Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Controlled Contamination Services is an equal opportunity employer - vets/disability.

Immediate need for a talented Lab Computing Analyst. This is a 12+ Months Contract (potential with long term) opportunity with long-term potential and is located in Bothell, WA (Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-13214Pay Range: $33.70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation.Implements customer specified benchtop computing design and processes.Administers and assures connectivity of customer's Windows based platform.Conduct and maintain inventories of client systems.Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers.Manage On-boarding, retirement, and relocation of equipment.Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.Ensures adherence to client's corporate policies through periodic reporting and compliance programsActs as the technical support contact for instrument vendor.Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams.Provides technical support for new system validations and change management efforts.Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client.Submit weekly Engineer reports to the team lead by COB on the last business day of the week.Acts as client Liaison for software/hardware related inquiries.Participate in client team meetings.Provides support across all Client Enterprise practices as required.Key Requirements and Technology Experience: Must Have: Lab OR Laboratories OR Laboratory AND Desktop or Tech Support.Excellent customer service skills complimented by an ability to listen to and interpret client requests.Ability to troubleshoot complex technology issues.Strong verbal and written communication skills.Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.Bachelor's Degree or relevant industry experience.2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup system.Experience with scientific instrumentation.Experience in Life Science environment.Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Provide exceptional customer service in a safe and clean environment to ensure the customer s return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum - Excellent customer service skills Desired - Any previous comparable experience- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products- Collaborate with associates and promote teamwork to help achieve company/store goals- Prepare beverage selections to recipe and standards and to customer s requests using proper equipment; tender transactions using company best practices- Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink- Recommend coffee shop items to customers to ensure they get the products they want and need- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise- Check product quality to ensure freshness; review sell by dates and take appropriate action- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer- Label, stock and inventory department merchandise- Report product ordering/shipping discrepancies to the department manager- Stay current with present, future, seasonal and special ads- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair- Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we're proudly serving QFC customers in 59 stores throughout the Washington and Oregon.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our QFC family!Minimum Ability to handle stressful situations Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Desired Retail experience Second language (speaking, reading and/or writing) Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines. Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Inform customers of meat specials. Provide customers with fresh/frozen products that they have ordered in the correct portion size (or as close as possible to the amount ordered) to prevent shrink. Recommend meat and seafood items to customers to ensure they get the products they want and need. Use all equipment in meat department such as the refrigerators, freezers, slicers, and ovens according to Company guidelines. Adequately prepare, package, label and inventory ingredients in merchandise. Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. Label, stock and inventory department merchandise. Ensure Country of Origin Labels are correct for all meat and seafood products. Report product ordering/shipping discrepancies to the department manager. Display a positive attitude and sense of urgency. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Innova Solutions is immediately hiring a Customer Sales AssociatePosition type: Full-Time, Contract Job Title: Customer Sales Associate Location: Bothell, WA 98011, USA Duration: 6 months, maybe extendedAs a Customer Sales Associate, you will: We are hiring a Customer Sales Associate for our Residential Parts & Supply Store! As a Customer Sales Associate, who will be a trusted advisor to customers who visit our Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders, and responding to their inquiries. Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs. Maintains current knowledge of clients' products, offerings, and promotions to partner with customers and grow sales by identifying related products or add-on extensions needs; presents to customers in person and on the phone. Executes quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and following through on fulfillment. Assists with warehouse/inventory management work as needed - cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Occasionally operate a forklift and lifting. Qualifications GED or High School Diploma required Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety. Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude are beneficial Proven experience in building customer relationships and maintaining professional customer service even in challenging situations. PAY RANGE AND BENEFITS: Pay Range*: $20-$26 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Finance Manager $135,130 to $199,226 Annually, with excellent benefits. Silver Lake Water and Sewer District (SLWSD) is accepting applications for an immediate opening for Finance Manager. This position serves as the District's Chief Financial Officer managing the Finance Division and directly supervises the divisions' four full-time and two regular part-time employees. The Finance Division is responsible for Accounting, Payroll, Utility Billing, and Customer Service functions. Tasks include management of assigned staff, management of financial accounting, customer service, internal controls, auditing, debt management, and investment functions of the District. The Finance Manager regularly reports to the Board of Commissioners on financial matters; including but not limited to, income and expense statements, rate forecasts, financial planning, check issuance, annual financial reports, and other analysis as directed. Full Job Description, Job Brochure, and the Application Form are available online at https://www.slwsd.com/employment. No faxed applications will be considered. If you have any questions, you may contact Shelley Stevens, Administrative Services Manager, at [email protected]. First review of applications will be on Friday, April 26, 2024. The District is a drug, alcohol, and tobacco-nicotine free workplace, and an EOE employer. recblid 98skbvzdt8h4z44xx4hu3fj9p1gzm8

Provide exceptional customer service in a safe and clean environment to ensure the customer s return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we're proudly serving QFC customers in 59 stores throughout the Washington and Oregon.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our QFC family! Minimum - Excellent customer service skills Desired - Any previous comparable experience- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products- Collaborate with associates and promote teamwork to help achieve company/store goals- Prepare beverage selections to recipe and standards and to customer s requests using proper equipment; tender transactions using company best practices- Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink- Recommend coffee shop items to customers to ensure they get the products they want and need- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise- Check product quality to ensure freshness; review sell by dates and take appropriate action- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer- Label, stock and inventory department merchandise- Report product ordering/shipping discrepancies to the department manager- Stay current with present, future, seasonal and special ads- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair- Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Our client, a leading Pharmaceutical company is hiring a MES Recipe Engineer and Validation Specialist on a long-term W2- Contract basis PURPOSE AND SCOPE OF POSITION (Position Summary):The MES Recipe Engineer and Validation Specialist role will deliver electronic batch record (EBR) configuration and validation in the Emerson Syncade Manufacturing Execution System (MES). This role will support new product and process deployments as well as EBR revisions within the MES space in conjunction with several cross-functional departments.QUALIFICATION REQUIREMENTS (Knowledge, Skills, and Abilities):Education:• Bachelor's degree or equivalent experience.Experience:• 5+ years in computer or science-based field• Direct experience in Emerson Syncade MES System. Experience in another MES system will be considered.• Experience with writing and executing validation protocols.• Strong technical writing competency and GMP procedure writing.• Strong interpersonal skills to work with teams in different functions and organizations.Preferred Qualifications:• Experience with SQL and XML coding in a MES construct. MS Windows Server and SQL server also a plus.• Experience with cell therapy or other biopharmaceutical manufacturing. Other highly regulated industries will be considered.• Flexibility to work within manufacturing schedules.• Experience with BarTender label development.• Experience with MES-ERP integrations.• Experience with new process and product deployments within a MES.ROLES AND RESPONSIBILITIES:• Collaborate with Manufacturing, Supply Chain, Quality, Facilities and Tech Transfer departments, capturing and documenting detailed requirements• Perform application support duties for the manufacturing execution system (MES) as needed• Develop standards and best practices for development and validation activities• Lead cross-functional teams through design reviews and user acceptance testing during the development and validation process.• Perform and communicate planning, development, peer review, and testing solutions for recipe creation and modification• Execute development and implementation of new capabilities across the Manufacturing systems based on requirements, specifications, and developed software solutions• Develop MES solutions including recipe, configuration and/or system changes to meet business requirements• Create and execute system test and/or operational qualification scripts to challenge the business and technical requirements• Participate in facility operational meetings to ensure facility reporting needs are met• Provide mentorship and training for new MES recipe developers• Assure quality customer service to all customers• Position also requires availability to be "on call" off shift hours, based on a rotating schedule, to support manufacturing operations

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.Company: One of Our ClientsJob Description:Position: MES Engineer Location: Bothell, WADuration: 12+ Months (Extendable)Pay Rate :: $70.00 - 79.00/hr on W2PURPOSE AND SCOPE OF POSITION (Position Summary):The MES Recipe Engineer and Validation Specialist role will deliver electronic batch record (EBR) configuration and validation in the Emerson Syncade Manufacturing Execution System (MES). This role will support new product and process deployments as well as EBR revisions within the MES space in conjunction with several cross-functional departments.QUALIFICATION REQUIREMENTS (Knowledge, Skills, and Abilities):Education:• Bachelor's degree or equivalent experience.Experience:• 5+ years in computer or science-based field• Direct experience in Emerson Syncade MES System. Experience in another MES system will be considered.• Experience with writing and executing validation protocols.• Strong technical writing competency and GMP procedure writing.• Strong interpersonal skills to work with teams in different functions and organizations.Preferred Qualifications:• Experience with SQL and XML coding in a MES construct. MS Windows Server and SQL server also a plus.• Experience with cell therapy or other biopharmaceutical manufacturing. Other highly regulated industries will be considered.• Flexibility to work within manufacturing schedules.• Experience with BarTender label development.• Experience with MES-ERP integrations.• Experience with new process and product deployments within a MES.ROLES AND RESPONSIBILITIES:• Collaborate with Manufacturing, Supply Chain, Quality, Facilities and Tech Transfer departments, capturing and documenting detailed requirements• Perform application support duties for the manufacturing execution system (MES) as needed• Develop standards and best practices for development and validation activities• Lead cross-functional teams through design reviews and user acceptance testing during the development and validation process.• Perform and communicate planning, development, peer review, and testing solutions for recipe creation and modification• Execute development and implementation of new capabilities across the Manufacturing systems based on requirements, specifications, and developed software solutions• Develop MES solutions including recipe, configuration and/or system changes to meet business requirements• Create and execute system test and/or operational qualification scripts to challenge the business and technical requirements• Participate in facility operational meetings to ensure facility reporting needs are met• Provide mentorship and training for new MES recipe developers• Assure quality customer service to all customers• Position also requires availability to be "on call" off shift hours, based on a rotating schedule, to support manufacturing operationsAwards and Accolades: America's Most Honored Businesses (Top 10%)Awarded by USPAAC for Fastest Growing Business in the US12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)Fastest 50 by NJ Biz (2020, 2019, 2020)INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)Top 100 by Dallas Business Journal (2020 and 2019)Proven Supplier of the Year by Workforce Logiq (2020 and 2019)2019 Spirit of Alliance Award by Agile12018 Best of the Best Platinum Award by Agile12018 TechServe Alliance Excellence Awards Winner2017 Best of the Best Gold Award by Agile1(Act1 Group)Regards,Kenneth Solomon Delivery Manager (Pharma and LifeSciences)Net2Source Inc.Global HQ Address -270 Davidson Ave, Suite 704, Somerset, NJ 08873, USAOffice: (201) 340-8700 x 606 | Cell: (201) 299-3923 | Fax: (201) 221-8131| Email: [email protected]

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we're proudly serving QFC customers in 59 stores throughout the Washington and Oregon.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our QFC family!Minimum Willing to work weekends and holidays. Effective written and verbal communication skills. Ability to make intelligent decisions quickly. Strong Florist Transworld Delivery computer and organizational skills. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise. Understanding of all key components of department operations. Working knowledge of floral arrangement and care of plants and cut flowers. Adept at communication with employees, customers, and supervision. Desired Past work record reflects dependability and integrity. Prior Floral experience. Supervisory skills. Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies. Be perceptive and handle customer complaints. Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity. Provide active support of our Customer 1st culture. Plan, organize, direct and control the activities of the Floral Department. Direct the receiving, storing, pricing, and merchandising of all floral products. Order properly to maintain adequate stock and supplies and guard against waste and pilferage. Maintain and submit required records and reports and use them effectively. Maintain effective and good house cleaning in all areas Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager. Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports. Must be able to perform the essential functions of this position with or without reasonable accommodation.