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Analyst Salary in Austin, TX

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Analyst I, Falcon Complete (SkillBridge)
CrowdStrike, Inc., Austin
CrowdStrike, Inc.Full timePosted YesterdayR17550??#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike is proud to be an authorized provider of the DoD SkillBridge program which provides opportunity for US Service Members to gain valuable civilian work experience through specific industry training and internships. Under the SkillBridge Program, CrowdStrike hosts active-duty U.S. military members for skilled employment training for up to the final six months of active-duty obligated service.CrowdStrike is looking for highly motivated, self-driven, technical analysts dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers. This position is open to candidates in Austin, TXAm I an Analyst, Endpoint Protection Team Candidate?Do you find yourself interested in putting your hands-on technical skills to the test in detecting, containing, and remediating incidents?Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?Do you crave new and innovative work that actually matters to your customer?Do you have an Incident Response or Information Security background that you’re not fully utilizing?Are you capable of leading teams and interacting well with customers?Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?What You'll Do:Exercise incident handling processes across Windows, Mac, and Linux platforms.Perform basic malware analysis.Develop and improve processes for incident detection and the execution of countermeasuresProduce high-quality written and verbal communications, recommendations, and findings to customer management.Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events.What You'll Need:Successful candidates will have experience in one or more of the following areas:Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hactivists.Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise.Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation.Network Forensic Analysis: knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs.Malware Analysis: ability to perform static and dynamic malware analysis to understand the nature of malwareIncident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations.Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations.Programming/Scripting: experience coding in C, C#, VB, Python, Perl, Ruby on Rails, and .NET.Additionally, all candidates must possess the following qualifications:Capable of completing technical tasks without supervision.Desire to grow and expand both technical and soft skills.Strong project management skills.Contributing thought leader within the incident response industry.Ability to foster a positive work environment and attitude.Requirements: Meets DoD SkillBridge QualificationsCurrent Active Duty Service MemberAvailable to participate 90-180 daysMust be willing to work on site. Offering a hybrid model which allows for some remote days each week after training. This role is only open to US citizens and Green Card holders. Education: BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. Applicants without a degree but with relevant work experience and/or training will be considered.#LI-RC2We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.PI238353917
Analyst, Property Tax
Kroll, LLC, Austin
Our Property Tax Analysts focus on personal property tax consulting services including preliminary valuation analysis, fixed asset data analysis, and communicating with clients and taxing authorities. Note: This position can be located in Dallas, Houston or Austin Day-to-day responsibilities: Effectively communicating with team, clients, assessors, and taxing authorities Learning, understanding and applying valuation techniques including the three approaches to value in appraisal practice Participating in training sessions and educational opportunities to learn about industry trends, valuation techniques, and assessment procedures Essential traits: 0-5 years work experience Completed Bachelor's degree in Finance, Accounting, Economics or Business Administration or other related field from an accredited university or college Strong proficiency in Microsoft Excel and familiarity with Microsoft Outlook Ability to prioritize tasks and work on multiple engagements in a team environment Strong critical thinking and problem-solving skills Strong verbal and written communication skills across all mediums: in-person, virtual, telephone, email, and instant message (IM) Demonstrated commitment to obtaining outstanding results Flexibility to work extended hours as needed on an occasional project specific/ seasonal basis Negotiation and debate skills a plus About Kroll Join the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll. In order to be considered for a position, you must formally apply via careers.kroll.com. Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability. #LI-FD1 #efinJoin the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll.
Financial Systems Analyst III (Data Mining)
Farm Credit Bank of Texas, Austin
JOB DESCRIPTION Who we are: Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets. While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin. We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world. Position Description: We are searching for a Financial Systems Analyst III. This position works with project and business leaders to identify analytical requirements, perform maintenance of data on system applications and reporting needs, ad-hoc and standardized reporting requirements. The Financial Systems Analyst performs financial data analysis and reporting utilizing a variety of "data mining" techniques and specialized software applications. Ability to recommend changes, explain complicated data structures, and interpret results. Assists with the implementation and maintenance of financial business solutions.Day-to Day-Duties and Responsibilities: Working in our hybrid work schedule you will: Compile and analyze all types of financial and accounting data in support of enterprise reporting needs. Work closely with accounting department to communicate financial system requirements, discuss solutions and alternatives, and ensure requested enhancements can be achieved while adhering to documentation standards. Provide input for detailed functional and operational use cases, test plans, scenarios, and expected outcomes to validate the accuracy and performance of financial applications. Interpret results using simple data aggregation all the way up to complex, multi-variant statistical analyses. Translate data into useful information for the organization in support of business objectives. Assist with operational responsibilities on business applications as needed. Perform special projects as assigned. What You Bring to the Team: Our ideal candidate lives within a commutable distance from our office and appreciates the value of the hybrid work schedule. It's an important role that covers many skills. This position requires: Bachelor's Degree in Finance, Accounting, Business or equivalent and four (4) or more years of professional experience in accounting operations; experience with financial institutions a plus. Experience in financial analysis, financial business systems integration projects and financial reporting is also required. Must have skill in finance and accounting functional areas and have the ability to make decisions on how to set up financial data to meet the business needs of the entire department. Specialized knowledge of accounting/financial systems and accounting principles. Skill in oral and written communication. Intermediate to advanced skill level in Microsoft Office applications. Ability to perform intermediate-level accounting/financial analyses under moderate supervision. Strong presentation skills and ability to convey interpretation of data compiled and managed. Must possess interpersonal relationship skills and excellent written and oral communication skills. Demonstrated problem solving and organizational skills are essential. Must be able to accomplish accurate, detailed tasks in short timeframes. Relies on experience and judgment to plan and accomplish goals. A general degree of creativity and latitude is expected. Address special projects and assignments as requested. May be required to travel on an infrequent basis. Our benefits: In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance: Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more. 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of which vest on the first day of employment Employer paid long-term disability and life insurance Generous vacation leave, sick leave, and up to eleven paid holidays Paid parental leave program of up to six weeks Up to five days per year to volunteer in local community organizations, services, or events Ongoing professional development opportunities Generous tuition-reimbursement program Physical fitness incentive plan Employer matching gifts program Modern hybrid work schedule combining in office and remote work locations. Our culture: In a world filled with unpredictable challenges, we are committed to providing our people with stable, fulfilling careers and plentiful opportunities for growth and development. Our culture thrives on personal relationships and access to our leadership, facilitated by regular face-to-face conversations, interactive town halls, and employee engagement events. Important note: We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit. A/EOE/M/F/D/V
Analyst - Asset Management
Michael Page, Austin
Focusing on the firms assets throughout Texas and multiple other states the asset manager will be responsible for the day to day operations of all multifamily assets. Having a hands on approach to this is key and the asset manager will be required to make regular site visits. Alongside this your dial roels and responsibilities will include but not be limited to: Maximize total ROI for all assets and assessing where to add value and improvements to current and existing assets. Provide direction (leadership) and oversight of business plans, budgets, forecasts, leases, analysis and approvals. Working in a collaborative fashion with third-party property managers, lease administrators, leasing agents, legal counsel, auditors and accountants. Works with construction management to create a vision for the capital improvements to the asset Tracks lender mandated reporting and covenants such as debt service ratio coverages. Develop and distribute periodic asset management reports to investors, consultants and other partners Negotiate third party contracts. Participates in the annual budget process. Analyze weekly and monthly operating reports from property managers Understand different financial evaluation methods related to valuation and performance of real estate (such as IRRs, NPVs, WACCs, etc.) Analyze market and submarket comps and track against portfolio performance Prepare reports for lenders, institutional partners, and the Investment Committee using PowerPoint and Adobe suite Manage asset management files and records Work with Acquisitions team to develop asset business plans Assist the Director of Asset Management Ensure adherence to policies and procedures to maintain effective internal controls Assist in operational takeovers and property manager transitionsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Based out of their Austin HQ the successful asset manager must have strong hands on asset management, value add and leadership experience. Alongside this you must possess: Bachelors degree in finance, accounting or real estate focused industry1-4 years of Multifamily real estate asset management experience. Strong lease administrative and hands on asset management experience. Experience with managing over a significant portfolio of Class A multifamily Assets Financial modelling and excel capabilities Experience in site leadership managing over property managers, vendors and maintenance professionals on multifamily sites
Helpdesk, Service Desk Analyst
TTEC, US, TX, Austin
TTEC isseeking a Service Desk Associate to join our Technology Services team. Thisrole is located in beautiful Austin, TX.Why chooseTTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving ourclient’s business problems by driving customer experience outcomes with ourenhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leaderor Sales Executive we need your talent to help us in our exciting journey tosuccess! What you’ll be doing:As a ServiceDesk Analyst you will work with our Public Sector Support Center handlingState/Federal clients providing support for Cisco Contact Center solutions. Support of call center environments Call routing/scripting, VoIP Routing and Switching Client connectivity / remote access tools Desktop and server application support Ability to travel to customer sites as required Ability to work well within a team environment Assessment of monitoring systems output Basic management of Incidents and Changes (MAC) Skillsand experience you bring: Microsoft operating system and products Technical level service desk experience Interest in Cisco Voice and Data technology as a career Cisco router/switch experience ITIL knowledge Ability to follow documented procedures Strong written and spoken language skills Ability to handle stressful situations in a professional manner Customer service including client interaction Ability to work any shift including nights and weekends Proficient with word processing and spreadsheets Preferred experience: Cisco VoIP experience (Call Manager, Unity, Cisco Contact Center, etc) SQL and Visio experience Basic Linux/Unix commands and file structures CCNA certification Service Now ticketing system experience Who We Are:TTEC is a pioneerin customer experience, engagement and growth solutions. Our 40,000+ employeesserve customers in more than 80 countries and 50 languages across social,mobile, and digital channels. We utilize a holistic approach,applying solutions from our four customer experience segments—Consulting,Technology, Care and Growth—to help companies provide an amazing experience totheir customers, inspire customer loyalty, and grow their business. Ouremployees live by a set of customer-focused values that guide relationshipswith clients, their customers and each other.Our CustomerTechnology Services segment drives customer experience outcomes to small,medium and enterprise clients by providing best in class Cloud and PremiseContact Center and Unified Communications Solutions, and CRM, Multi-channel,Omni-channel and WFO Services. WhatWe Offer:Variable incentive bonus plan, 401K company match,tuition reimbursementGlobal career mobility, employee recognitionprograms, professional developmentState of the art technology which allows forseamless global connectivityRich wellness program and health incentivesLead Everyday w Dothe Right Thing w Reachfor Amazing w Seek First to Understand w Actas One wLive life Passionately
Analyst, Site Selection and Location Advisory Team
Baker Tilly, Austin
OverviewBaker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion.Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.Any unsolicited resumes submitted through our website or to Baker Tilly US, LLP, employee e-mail accounts are considered property of Baker Tilly US, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly US, LLP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. ResponsibilitiesBaker Tilly is looking for an Analyst to join our Site Selection and Location Advisory Team in our Real Estate Advisory Services Group!Work on engagements primarily related to determining the optimal location for corporate clients and securing state and local incentives on behalf of private sector clients. Responsibilities will include conducting analysis on labor, utilities, infrastructure support, and other criteria that drive a location decision. Utilize databases and other resources to assist clients in their location decision. Conduct research on state and local tax credit and incentive programs. Prepare applications on behalf of clients to apply for and secure state and local tax credits and incentives. Assist with research and development of firm published thought leadership. Analysts / Advisors are typically responsible for project management, client interaction, and third-party agency interaction, so strong communication skills (written and verbal) is a must. Individuals in these roles will often present material and assist in leading meetings to executive level clients, so comfort with that responsibility is desired. Collaborating closely with an experienced team of problem solvers and leveraging data analysis and visualization tools, you will help clients analyze and resolve complex business issues as well as identify strategic opportunities.What you will do:Lead project tasks and deliverable development with limited guidance and oversightWork with a variety of templates and manipulated data sets based upon project needsDevelop frameworks for comparative analysis on qualitative and quantitative metricsPerform financial analysis around net present value (NPV), IRR or other return metricsDevelop narrative and summary format reports for client deliverablesInteract with agencies and organizations in communicating project needs on behalf of a client and gathering necessary project informationEfficiently immerse and gain knowledge in a variety of industries as needed on a project basisDemonstrate excellent team skills, positive attitude, and high ethical standardsA willingness to work in a fast paced, project-based environmentMaintain and expand knowledge base in area of expertise, comply with continuing education requirements; participate in professional organizations, independent study, etc.QualificationsBachelor's degree in Real Estate, Finance, Engineering, Urban Planning, Economics or related field. Minimum of one (1) year of relevant experience, preferably in a consulting roleDemonstrated analytical, problem-solving, organizational, interpersonal, project management, communication, and problem-solving skills requiredAbility to provide exceptional client service, demonstrate commitment to continuous learning, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of dutiesProven ability to handle multiple projects simultaneously, prioritize tasks, and maintain attention to detailStrong Microsoft Excel skills requiredArcGIS experience preferredExperience with data analytics processes and visualization platforms is desiredStrong writing skills preferredAvailability to travel for client related workAdditional InformationFor California, Colorado, New York and Washington: The compensation range for this role is $59,640 to $126,440. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Analyst III - REMOTE
Health Services Advisory Group, Inc., Austin
Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as an Analyst III in HSAG's Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. UNIQUE BENEFITSThe Analyst III position benefits from HSAG's desire to grow its staff into leaders of healthcare quality improvement in the nation. During the first year, new HSAG analysts are provided formal internal training in statistics, machine learning, clinical epidemiology, SAS, Tableau, healthcare data, and an assortment of healthcare-related topics. The Analyst III position also offers the opportunity to mentor and supervise junior-level staff.HSAG offers:A comfortable work-life balance and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package that includes medical, dental, vision, tuition reimbursement and 401(k). DESCRIPTIONThe Analyst III position is a key contributor to cutting-edge analytic work that spans the broad spectrum of healthcare data projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, the Analyst III position helps lead components of innovative analytic plans that are intended to provide healthcare decision and policy makers with the necessary information to transform healthcare. HSAG analysts in the Data Science & Advanced Analytics division assist in designing a wide array of analytic studies and participate in all phases of the research design process. Analysts may work with a wide array of data to facilitate data exploration, including (but not limited to) the following data types:surveycase reviewmedical and prescription drug claims and encounterseligibilitydemographicclinicalelectronic health recordregistryvital statisticsoperationalDetails regarding potential project assignments and key sources of data will be discussed with candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESServe as an integral part of HSAG Data Science & Advanced Analytics division.Lead small- to medium-sized analytic tasks or projects, while providing support to other analytic tasks or projects.Understand primary types of healthcare data and methods for approaching data assessments.Evaluate a wide array of data types.Conduct and interpret analyses, develop appropriate statistical models, manipulate complex databases, and track and evaluate patterns of care and outcomes.Perform data validation, develop and implement analytic plans, and cross reference data.Attend, participate, and assist in team training meetings.Present and communicate project results to nonanalytic staff members and customers. Represent HSAG in a professional manner at all times. Compensation: 85000 Based on ExpJob Requirements:EDUCATION AND/OR EXPERIENCEBachelor's degree in a quantitative discipline (e.g., math, statistics, economics, and epidemiology). Master's degree preferred. A minimum of four (4) years of work experience.At least three (3) years of healthcare experience.At least three (3) years of statistics and/or quantitative analysis experience.OTHER QUALIFICATIONSExpert in the use of SAS software for statistical programming. SAS certification preferred.Proficient in the use of SQL.Experience working with relational databases.Experience contributing to report writing and formal written deliverables, including serving as the lead writer/major contributor to a formal written deliverable.Some proposal experience in a supporting role.Some experience mentoring junior-level staff.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!
Lead Help Desk Support Analyst
TEKWINGS LLC, Austin, TX, US
Lead Help Desk Support AnalystLocation: Austin TexasClient: State of TexasOverall Experience: Minimum 12+ YearsServices are expected to start 05/06/2024*4601 W. Guadalupe, Austin, TX 78751- The worker will work remotely within TexasLevel Description :8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.Job Description :Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.Additional job details and special considerations :Acts as the technical team lead for the HHSC IT Service Desk as a Service, supporting the external users of computer systems through a help desk structure that spans the range from providing first-line assistance for operational problems of agency information technology systems through collaborating with multiple IT support organizations and program policy sections to research and resolve more difficult and complex problems. Monitors performance of vendor-provided staff and/or vendor-managed services; collects data to analyze performance against service level agreements; enforces guidelines, procedures, and policies; participates in bringing new programs into the Service Desk as a Service structure; assigns work to others and monitors its quality and completeness. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.II. CANDIDATE SKILLS AND QUALIFICATIONSMinimum Requirements:Leadership of a help desk / service deskExperience developing process / training documentationExperience researching and resolving escalated problems, including the most complex and/or critical customer issues.Experience gathering and analyzing performance metricsAbility to guide knowledge transfer as staff roll off and on the service desk
Data Analyst - Product Operations (Contract, Remote EU)
UX Hires, Austin
Data Analyst - Product Operations4 Month Contract (minimum) Remote EU - Preference is given to Germany and England candidatesOur client is a fast-growing e-commerce analytics company actively seeking an experienced and results-driven contractor to lead the development of a KPI tree and operational dashboard aligned with Product Operations principles. This is a 4-month full-time contract with the potential to extend.Job Overview:Objective: Conduct data analysis and implement a KPI tree and operational dashboard focused on Product Operations, emphasizing key performance indicators (KPIs) and user-centric metrics.Responsibilities:Infrastructure Setup:Combine existing data with necessary data infrastructure, leveraging tools such as Google Sheets, databases, and others to facilitate seamless data collection and analysis.KPI Tree Development:Design and implement a structured KPI tree that aligns with Product Operations objectives and goals.Dashboard Design:Create a visually compelling operational dashboard that effectively represents key KPIs and metrics relevant to Product Operations.Data Integration:Integrate diverse data sources to ensure accurate and real-time tracking of user segments, actions, and other relevant operational data.Process Creation:Develop efficient and scalable processes for data collection, ensuring a streamlined approach to updating and maintaining the operational dashboard.Training and Documentation:Provide strong facilitation in remote, asynchronous settings, conducting hands-on training sessions and creating comprehensive documentation outlining the setup, processes, and key functionalities for future reference.Qualifications:Proven experience as a Data Analyst, with a focus on setting up KPI trees and operational dashboards. Case studies/work examples will be required for interviews.Expertise in data infrastructure, showcasing proficiency in major tools and platforms.Strong understanding of Product Operations principles and their application to business processes and growth.Demonstrated ability to translate complex metrics into actionable insights.Remote EU (Germany and England candidates only)Requirements:Strong facilitation skills for remote, asynchronous collaboration.Effective communication skills to collaborate with cross-functional teams.Detail-oriented with a focus on delivering high-quality, actionable insights.Compensation:$45/hr USD and up, based on experiencePreference is given to candidates from Germany and EnglandIf you are a skilled Data Analyst with experience in KPI tree development and operational dashboard setup, along with strong facilitation skills for remote, asynchronous work, we invite you to apply for this exciting 4-month opportunity. Your contributions will be instrumental in optimizing our product-focused operations and enhancing decision-making through actionable insights.
IT Enterprise Business System Analyst (Reserved for Business Operations Liaison Team only)
Austin Energy, Austin, Texas, United States
Position Information Posting Title IT Enterprise Business System Analyst (Reserved for Business Operations Liaison Team only) Job Requisition Number AE503637 Position Number 100115 Job Type Full-Time Division Name Information Technology Minimum Qualifications Education and/or Equivalent Experience: + Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. + Experience may substitute for education for up to four (4) years. + Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience. Licenses and Certifications Required: None. Notes to Applicants Austin Energy (AE) seeks an IT Enterprise Business Systems Analyst to research, analyze, and document effective business applications and requirements in support of business-oriented information technology implementations, under moderate supervision. The IT Enterprise BSA shall lead IT business solution analysis through a Technology Delivery process that focuses on strategic alignment with enterprise and/or departmental objectives. This position proactively initiates, plans, leads, and provides consultation on analytical and creative strategies to resolve business and technical issues and gaps confronting management in the area of planning and implementing technology solutions. This position reports to the Technology Project Management Officer of the Business Operations Liaison Team ( BOLT ). IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting – up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, (https://www.austintexas.gov/sites/default/files/files/Employment/new\_hire\_driver\_safety\_standards.pdf) you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 – IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule Notes: + Monday – Friday + 8:00 a.m. to 5:00 p.m. – 40 Hour Work Week. + Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 04/25/2024 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Preferred Qualifications: + Strong experience eliciting business and technical requirements for SaaS software implementations. + Strong experience conducting public RFI (Request for Information) solicitations. + Strong experience with Business Process Mapping. + Strong experience managing initiatives with Microsoft Project, Microsoft Visio, and using Microsoft Office 365 or related tools. Other: + Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. + Devises and recommends appropriate business and process solutions and serve as a change champion. + Serves as a subject matter expert for analytical support to solve business problems, assess effectiveness and necessity, and use tools such process maps, diagrams, strategy maps, etc. + Gathers business, technical and functional requirements and designs algorithms for optimization and automation. + Provides support in implementation, user testing, and quality efforts. + Maintains relationships with business partners and analyzes and reviews documented business requirements. + Works with City IT project teams to communicate business priorities, translate business requirements into technical requirements and identify appropriate solutions. + Facilitates regular requirement gathering and design sessions with the user community and communicates expectations to the appropriate team. + Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards. + Assesses the impact of proposed solutions, facilitate deployments and minimize disruption to services. + Documents user manuals to describe application installation and operating procedures. + Coordinates project resources and ensures business projects are delivered on time and within budget. + Provides consultative support on business-led technology initiatives. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. + Knowledge of development, databases, and operating systems. + Knowledge of system engineering, object-oriented design, information risk and security guidelines, and architecture standards. + Knowledge of various software development lifecycles (e.g., Agile, Waterfall, etc.), modeling techniques, such as unified modeling language, and various techniques to elicit business requirements. + Ability to rapidly acquire new information and new skills, and a desire to do so. + Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams. + Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products. + Ability to work across teams and drive decisions based on understanding of trade-offs. + Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes. + Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. + Ability to negotiate and resolve conflicts. + Ability to influence others using analytics and compelling storytelling. + Skill in project management, requirements gathering, problem solving, analytics, prioritization and presentations. + Skill in effectively coaching and influencing others and supports associates throughout their career growth. + Skill in decision-making skills and proven ability to weigh relative costs vs. benefits. + Skill in analytics, close attention to detail and advanced skills supported by strong experience using MS Office applications: Excel, Word and PowerPoint, for presentation, organization and analysis. + Ability to adhere to required compliance to all change management policies and procedures. + Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). + * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to 4 years; and Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these qualifications? + Yes + No + * Are you a current Austin Energy Business Operations Liaison Employee? + Yes + No + * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) + * Do you have experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations? + Yes + No + * Describe your experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations. (Open Ended Question) + * Do you have experience utilizing Business Analysis tools and techniques to support IT projects? + Yes + No + * Describe how you use Business Analysis tools and techniques to support IT projects and list the employer where you gained this experience. (Open Ended Question) + * Describe your experience with Business Process Mapping in support of IT projects and list the employer where you gained this experience. (Open Ended Question) + * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. + I acknowledge and understand this position requires a Criminal Background Investigation (CBI). + * Do you have the ability to travel to multiple sites as part of the regular job duties? + Yes + No Optional & Required Documents Required Documents Optional Documents Contact City of Austin Employment Services Office: 512-974-3210 Privacy Notice (https://www.austintexas.gov/page/privacy-policy)