Computer/Internet Salary in Amherst, NY

What you'll do atYou play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $15.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities CashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Job no: 522531Work type: Staff Full TimeLocation: UMass AmherstDepartment: AstronomyUnion: PSUCategories: Computer & Information Technology, College of Natural Sciences, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.   Job SummaryThe Computer Systems Administrator (CSA) will join the Department of Astronomy's active research and teaching mission with opportunities for professional growth while contributing computing expertise to ongoing research and education at all levels. The CSA will help recommend and implement computing solutions, support IT policy decisions, and represent the department's IT needs to the College and beyond. The CSA will support ongoing cutting edge astronomical research activities including observations with the Hubble Space Telescope, JWST, the Large Millimeter Telescope and various High-Performance Computing projects. Projects will include using VR to support these activities. Educational activities include sharing best practice computing solutions for faculty, students and staff. Essential Functions Provide programming support to Linux, Macintosh, and Windows workstations and laptops used for research and teaching activities of faculty and research staff. Design, install, configure, and support hardware, software, and network connections on relevant systems, including astronomy-specific software.Configure and administer security for systems. Educate students, staff, and faculty about effective security procedures and train them on security tools, procedures, and policies.Analyze independently and respond to requests for assistance with complex computer problems in Linux, Macintosh, and Windows systems. Diagnose and repair hardware and software issues or refer the repair to other resources as appropriate.Work cooperatively with College and University network technical staff. Contribute knowledge and provide technical support for the deployment and migration of new network technologies in an active research environment.Maintain an electronic inventory of information technology owned by the department, both hardware and software. Other FunctionsMay include supervision of graduate students in managing IT functions in the Department of Astronomy.Work collaboratively and effectively to promote teamwork, diversity, equality and inclusiveness. Perform other duties as assigned in support of the mission and goals of the Department of Astronomy and the College of Natural Sciences. Work in partnership with colleagues within the CNS community and across the campus to support the University and Dean's strategic priorities.   Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's degree and three (3) years of relevant experience OR Associate's degree and five (5) years of relevant experience. Minimum three (3) years demonstrated proficiency in LINUX and Mac systems management for multiple users in a networked computer environment, including parallel computing environment, cluster environments, and commonly used HPC containers. Ability to work independently to organize multiple tasks and set priorities for action, take initiative, be creative, achieve goals in a timely manner and operate with self-direction in a fast- paced and changing environment.Excellent interpersonal and communication skills.Ability to interact effectively, and work productively with a diverse population of faculty, staff, and students, with a history of establishing and maintaining positive working relationships.Ability to formulate plans, prioritize goals, collaborate, work with, and develop deadlines, and implement and manage multiple long and short-term IT projects simultaneously while maintaining high standards of accuracy and quality for the Departments and for a multiple customer/user base. Demonstrated experience configuring and supporting Windows (all versions) and Macintosh operating systems and managing computers using the Unix/Linux operating systems.Ability to design and develop clear instructional materials, and to communicate with patience and clarity technical concepts to a non-technical audience, including individuals and cross- functional teams with diverse backgrounds and experience.Ability to complete any assigned trainings by their supervisor, Department, College, or University. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's Degree in Computer Science preferred. Five (5) or more years demonstrated proficiency in LINUX and Mac systems management for multiple users in a networked computer environment, including parallel computing environment, cluster environments, and commonly used HPC containers. Experience with parallel programming.Experience with network switches and an understanding of network topology, including VLANs. Extensive knowledge of computer network protocols such as TCP/IP. Demonstrated success in implementing TCP/IP-based network applications in support of needs which include but are not limited to: Internet-based mail handling software (SMTP, POP); File- Transfer-Protocols (SFTP); Interactive network logins (SSH); Network-based printing services (LPR/LPD), LDAP, Samba and MySQL.Previous experience working in an academic environment.Understands responsibilities with respect to conflicts of interest and performs in ways consistent both with law and with University policy.Knowledge of Mac and Windows management solutions like JAMF and KACE. Knowledge of computer and network hardware and cabling.Knowledge of Python, PHP and/or C/C++ programming languages is desirable. Physical Demands/Working Conditions Typical office environment. Ability to lift and manipulate moderately heavy objects (approximately 20 lbs.) such as CPUs and computer monitors.Ability to climb 6'-12' ladders.Willingness to work in teaching and research labs where hazardous material or conditions are present. Ability to successfully complete appropriate EH&S safety training.   Work Schedule Monday - Friday, 8:30am - 5:00pm (37.5 hours/week). Required to work some nights and/or weekends. Ability to be on-call as needed for emergencies.   Salary Information Level 28 PSU Hiring Ranges  Special Instructions to Applicants Along with application, please submit a resume and cover letter which should include a diversity statement (see below). References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. As part of a commitment to their own multicultural community, CNS seeks an individual with a demonstrated commitment to diversity and one who will understand and embrace university initiatives and aspirations. In addition to application materials above, candidates will need to submit a Statement of Contribution to Diversity, Equity and Inclusion. The Diversity Statement should identify past experiences and future goals. These contributions may result from lived experiences, scholarships, and/or mentoring, teaching, and outreach activities. (https://www.cns.umass.edu/diversity-equity-inclusion) UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Feb 27 2024 Eastern Standard TimeApplications close: May 26 2024 Eastern Daylight Time

Job no: 521583Work type: Staff Full TimeLocation: UMass AmherstDepartment: Dean - College of NursingUnion: USA/MTACategories: Laboratory & Research, College of NursingAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Laboratory Technician, under the supervision of the Principal Investigator, is responsible for maintaining and managing, in good order, the technology, supplies, equipment, and activities (laboratory experiments, data analyses, and interacting with research participants) of a Research Lab on the Amherst Campus. This is a full-time, temporary position with option to renew based on performance and funding. Essential FunctionsProcess incoming milk/biological samples.Conduct experiments and analyses with human milk (DNA, cytokines, cellular analysis, etc.).Assist with manuscript development and writing (including literature searches).Maintain Environmental Health & Safety compliance and a clean and organized laboratory.Maintain laboratory ongoing needs (e.g. maintain biological sample storage backup with weekly Liquid Nitrogen tank changes, cell culture support).Maintains inventory control of research supplies and places orders as needed. Maintains and provides security for supplies, materials, and equipment in the laboratories. Stores, discards, and rotates supplies and materials according to standard procedures and OSHA guidelines. Maintains Teams folder of all Materials Safety Data Sheets for the Lab.Ensures that the labs are maintained with cleanliness, updated equipment and supplies, and all lab equipment is in good working order - includes keeping track of maintenance records.Prepares all paperwork, forms, and correspondence necessary to recruit, train, and supervise students assigned to the labs each semester (includes training/supervising once students are in the lab).Assists faculty with setup and other laboratory needs. Other FunctionsPrepares routine correspondence, forms.Order supplies.Create and maintain a sample archive database.Participant recruitment and management.Organizing and scheduling biological sample collection dates/times.Sample collection and transportation (MA and central/northern CT areas).Running analyses, data management.Performs other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Bachelor of Science degree with at least one (1) year of full-time (or equivalent part-time) research lab experience.Sterile cell culture techniques.Basic cell and molecular laboratory skill.Must have completed CITI training certification (Biomedical).Familiarity with REDCap.Capacity, skill, and willingness to engage and support lab participants.Ability to work independently and with considerable initiative. Excellent time management and organizational skills.Possesses a high level of knowledge and understanding of the English language, including (but not limited to) spelling, word meaning and usage, punctuation, and proper grammar; able to read, write and comprehend English.Ability to understand and adhere to rules regulations, policies, and practices.Ability to multitask and prioritize daily tasks and complex projects with strict time deadlines in a setting which can include many constant and intermittent interruptions.Able to seek out and utilize available resources.Excellent customer service skills (both internal and external), including oral and written communication.Ability to maintain harmonious working relationships and to work with others in a diverse ethnic and professional community.Standard office computer skills, word processing, spreadsheets, databases, OneDrive.Knowledge of general office practices, including e-mail, internet, and familiarity with standard office machines (e.g., Fax, Copier, Scanner), with the ability to quickly learn new software/technology.Knowledge of basic laboratory equipment and recordkeeping procedures.Ability to work effectively and collaboratively with nursing faculty, staff, and students.Maintain the confidentiality of information.Communicate effectively both orally and in writing.Take initiative and work independently.Meet schedules and deadlines.Give clear and concise instructions.Keep accurate and precise records.Learn the characteristics of new equipment and update skills to adapt to changing technology. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Assist with animal experiments (mouse). Physical Demands/Working ConditionsAble to lift and move boxes, office supplies, lab equipment, etc. weighing up to 50 pounds. Additional DetailsIn the Briere Human Milk Research Laboratory, our goal is to improve the lives of premature and ill newborns by learning more about human milk, recognizing that it is a complex biological fluid filled with ever-changing components.The Briere Human Milk Research lab investigates bioactive components of human milk to expand the knowledge of human milk, infant health, and development. Our research is focused on the protection and promotion of breastfeeding by learning more about what is in human milk, and how these components change based on biologic and environmental factors. We are focused primarily on preterm infants and ensuring that these infants receive human milk at its "best". Work Schedule37.5 hours per week - may include occasional evening or weekend hours depending on ongoing experiments, but most often will be Monday-Friday.Two (2) year appointment. Salary InformationGrade 14 Special Instructions to ApplicantsPlease complete online application, submit a resume and provide contact information for three (3) references along with a cover letter explaining how your qualifications align with this role. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Feb 9 2024 Eastern Standard TimeApplications close: May 10 2024 Eastern Daylight Time

Job no: 522719Work type: Staff Full TimeLocation: UMass AmherstDepartment: Institute Applied Life ScienceUnion: PSUCategories: Health & Medical Services, Computer & Information Technology, Research, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Center for Human Health & Performance (CH2P), within the Institute for Applied Life Sciences (IALS), mHealth Operations Manager & Software Engineer oversees the day-to-day engineering activities in the mHealth Facility. The mHealth Facility, under the CH2P, provides essential resources for the conduct of in-lab and remote studies that utilize wearable, nearable, and remote sensing technologies to assess physiological, biomechanical, and behavior outcomes as they relate to the understanding of aging, disease, and human performance.Additionally, the mHealth Facility provides assistance in the selection and integration of existing technologies into backend data collection platforms. The Operations Manager/Software Engineer works with the mHealth Core Facility Co-Directors, Director of Core Facilities, and Director of IALS to establish operating protocols. The Operations Manager/Software Engineer works with users to identify project requirements and develop project plans and corresponding budgets as well as advise and collaborate with other engineers and developers that work in the facility, and assists student employees with carrying out work. The Operations Manager/Software Engineer also carries out development activities to support Core software and cloud infrastructure, as well as coordinates with IT to ensure that hardware is properly managed. Essential FunctionsOversees software engineering activities in the mHealth Core.Assists mHealth Core users (internal and external constituents) in the optimization of the use of CH2P tools, including ascertaining needs on current research projects. Advises on proposal development.Monitors and assesses new developments and improvements in technology. Works with the mHealth leadership to identify where new purchases are needed and helps coordinate with stakeholders to develop the rationale for need.Works with Core customers to address needs on current research projects as well as in proposal development.Works with industry partners to scope and carry out research projects.Assists prospective users with developing project budgets for the use of core resources.Assists with fiscal management of relevant Core service lines such as annual budget development and accounting, updating rates for existing service as appropriate, and generating rates for novel service lines. Assists the Core Co-Directors and Steering Committee to identify areas of opportunity or need - including both staffing and instrumentation.Maintains organization of administrative and operational documentation for the lab.Maintains safe laboratory operating environment in accordance with University EH&S directives.Applies Good Clinical Practice measures for the conduct and management of studies in which the CH2P has been contracted to conduct.Serves as a research coordinator that oversees the day-to-day scientific and/or administrative aspects of studies as assigned.Attends meetings with CH2P/mHealth advisory committee as needed.Works with the rest of the CH2P and IALS staff to coordinate the summer internship program. Other FunctionsPerforms other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Bachelor's degree (preferably in Computer Science or related field) with more than five (5) years of professional experience in the area of mHealth.Understanding of scientific methods and research requirements.Experience in measurement of physiological, biomechanical, and/or behavioral aspects of human health.Proven ability to maintain productive relationships with faculty, researchers, students, and external collaborators. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Experience conducting research in an academic environment. Experience working in or with Core Facilities is preferred. Physical Demands/Working ConditionsTypical lab environment. Work Schedule37.5 hours per week; Monday - Friday; 8:30 am - 5:00 pm. Salary InformationLevel 29Exempt Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional reference. Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 12 2024 Eastern Daylight TimeApplications close: Jun 16 2024 Eastern Daylight Time

Job no: 522637Work type: Staff Full TimeLocation: UMass AmherstDepartment: Dean - Isenberg SchoolUnion: PSUCategories: Public Relations, Marketing, Communications, Isenberg School of Management, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Content Manager is responsible for creating and executing new and interesting content that helps promote and build a following for the school, with a focus on departmental and academic stories and media relations. The Content Manager plays a vital role in ensuring that publications and communications from Isenberg contain clean copy that adheres to university style guidelines. Tasks include gathering, writing, editing, and creatively directing content and collateral materials, including print and digital newsletters in cooperation with other members of the Isenberg Marketing & Communications Team and school leadership including Department Chairs and other faculty members.The Content Manager works closely with all seven Isenberg academic departments, including faculty and administrative staff, to meet Isenberg brand standards. The Content Manager will also regularly interact with important key stakeholders/external constituents such as alumni and community partners. This role requires management of a number of external vendors and a team of student workers at the undergraduate and graduate level. In addition, the Content Manager is expected to track and report on the performance of content published on our website. The Content Manager will also plan and oversee social media campaigns as a primary driver for promoting the Isenberg brand through wide dissemination of content to audiences (including students, alumni, parents, higher education peers, and the general public). Essential FunctionsContent Creation & ProductionDevelop content. Draft, collect, and edit materials such as marketing collateral, press releases, news and event articles, student and alumni stories, photography, video, and social media content on multiple platforms such as LinkedIn, Facebook, Twitter, YouTube, TikTok, and Instagram.Participate in the development, design, production, and distribution of Dean's-level print and digital products, including an annual printed Dean's Report.Collaborate closely with Isenberg teams (such as departments, centers, and student groups) on content development.Work closely with Marketing & Communications Coordinators, student workers, and freelancers to manage content development, delegating key projects as appropriate.Create, contribute to, and develop campaign ideas in digital and non-digital formats to inspire stakeholders (current students, faculty, staff, alumni, corporate and community partners, academic peers) and meet Isenberg business goals.Direct designers, consultants, ad agencies, videographers, and other partners as appropriate to execute Isenberg communication strategies.Be responsible for the editing and proofreading of internal and external communications to ensure accuracy, professionalism, and consistency with Isenberg's brand guidelines and brand voice, UMass Amherst's style rules, and best practices in grammar.Content MarketingDirect social media strategic efforts and collaborate with Marketing & Communications Coordinators and Social Media Interns on posting across Isenberg social media properties. Monitor all activity and report on performance.Work with Assistant Dean (AD) & Chief Marketing Officer (CMO), Associate Director of Communications, and the UMass University News Office on press releases, op-eds, fact sheets, and other written materials for distribution to media, community partners, public officials, and the public. Work closely with AD/CMO and Director of Marketing & Communications to integrate with all digital PR/social media strategies and ad campaigns.Other TasksCollaborate with University Relations as needed to elevate the image of Isenberg School of Management in external channels.Disseminate and supervise use of Isenberg brand guidelines in all expressions including but not limited to merchandise and print and digital materials by internal and external parties.Monitor Isenberg-related activity administered and managed by others and provide guidance on best practices, when appropriate. Other FunctionsPerform related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.Understand responsibilities with respect to conflicts of interest and behave in ways consistent both with law and with University policy.Contribute toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.Understand and contribute to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.Use access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)A bachelor's degree (preferably in in Journalism, Communications, Psychology, Marketing, Creative Writing or a related field) and at least five (5) years experience in communications, advertising, or public relations.Previous management experience.Experience writing and editing for publication, with an emphasis on clarity, accuracy, and engagement.Experience proofreading and copy-editing content for grammar and style.Attention to detail, flexible, positive and proactive under pressure.Skilled at project management, follow-up, and follow-through.Experience building and/or managing social media campaigns, including Facebook, LinkedIn, Twitter (X), Instagram, YouTube, and TikTok.Proven ability to work independently, problem solve, take initiative, set priorities, manage multiple projects, and exercise good judgment in a fast-paced, dynamic, deadline-driven environment in an organized and professional manner.Experience developing print and online publications, including determining what content should be included and how they should be packaged.Knowledge of Microsoft Word, PowerPoint, Excel and project management software. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)A master's degree in Journalism, Communications, Psychology, Marketing, Creative Writing or related field and at least three (3) years experience in communications, advertising or public relations.Highly motivated with a passion for creating content for the web (articles, blogs, social posts, etc.) and staying ahead of the curve on new ways to create and disseminate content through emerging digital platforms and apps.Experience working in a fast-paced environment requiring multi-tasking abilities, problem-solving skills, and good judgment under deadlines.Creative and proactive communication skills for extracting, synthesizing, and articulating ideas into accessible information for broad audiences.Outstanding interpersonal and community relations skills.Technical publishing skills (Illustrator, Photoshop, Adobe Creative Suite), video capturing and editing skills (Final Cut Pro, IMovie), and photography skills. Physical Demands/Working ConditionsTypical office environment.  Work ScheduleRequired to work some nights and weekends.Occasional travel for workshops and conferences.This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement. Salary InformationLevel 26PSU Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 12 2024 Eastern Daylight TimeApplications close: Jun 16 2024 Eastern Daylight Time

Job no: 522057Work type: Post Doc (Amherst Only)Location: UMass AmherstDepartment: Environmental ConservationUnion: Post DocCategories: Postdoctoral Research Associate, College of Natural SciencesAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryDrs. Charlie Schweik (Dept of Environmental Conservation and School of Public Policy) and Brenda Bushouse (School of Public Policy) seek to hire a Computational Social Science postdoctoral research associate with specific interests in the study of Institutional Analysis (meaning the study of governance and rules and norms of behavior) for a two-year appointment working on an NSF-funded project in its third year (NSF 2020900). The scholar will work with an interdisciplinary team from Nonprofit and Voluntary Action Studies, Public Policy, Computer Science, Anthropology, and Communications at UMass Amherst, UC Davis, and the University of Washington.The candidate needs to be a systems-level thinker who can combine tools, methods, and data to answer questions in novel domains. Much of the data we work with are text, so experience using text as data is key (though using text-as-data methods is more important than producing methods for this position). This successful candidate is expected to contribute to the design of the research, collection of datasets, the innovative generation of analysis pipelines, and the production of papers for both conferences and journals. About the ProjectOpen-source software communities are complex, dynamic, social systems and, because of their open access policies, provide a rich opportunity for investigating self-governing institutions, nonprofit governance, collective action, sociotechnical systems, and polycentricity. Data include complete communications and code over time for hundreds of self-governing projects that are affiliated with nonprofit organizations often referred to as "foundations".In this project we seek to discern the socio-technical structural and governance conditions under which Internet-based freely downloadable open-source software (OSS) projects are successful including both independent project development and incubation in nonprofit foundations. The overall goal is to advance knowledge of how to sustain voluntary contributions to the OSS commons for the ongoing development of OSS. The data availability creates major methodological opportunities at the intersections of machine learning, natural language processing, longitudinal data, institutional analysis, and the multi-tiered study of nonprofit governance and the governance of individual OSS projects that associate with these foundations. Essential FunctionsAssist the Principal Investigators in refining and planning research agenda and research priorities over the remaining two years of the funded project. Coordinate and collaborate with the UC Davis team's postdoctoral research associate on subprojects defined through the processes above.Communicate regularly and effectively with Principal Investigators and other team members via weekly meetings and over email.Lead research sub-teams of graduate and undergraduate students at UMass and assist the Principal Investigators in coordinating the team's work.Create or supervise the creation of datasets from digital records found in open-access, online repositories and create applicable measures from those data.Utilize quantitative and qualitative analysis to address relevant research questions.Write and present research to broad and specialized audiences.Meet deadlines through strong project management skills. Other FunctionsWork collaboratively and effectively to promote teamwork, diversity, equality and inclusiveness. Work in partnership with colleagues within the CNS community and across the campus to support the Dean's strategic priorities.Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)PhD in social sciences.Strong quantitative analytical methods including competency in programming.Expertise in data analysis and in particular, text-based analysis.Background or demonstrated interest in Institutional Analysis (the study of governance).Demonstrated ability to collaborate closely with cross-disciplinary teams, mentor graduate research assistants, and manage and evaluate the performance of undergraduate research assistants from both computer science and the social sciences.Active research or demonstrated interest in nonprofit governance.Interest in collaborating with computer and data scientists affiliated with our partner team at UC Davis. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Demonstrates a proactive approach to advancing research projects.Knowledge of the "Institutional Grammar" a plus.Experience with qualitative analysis a plus. Attention to detail in dataset creation and evaluation.Demonstrated interest in Open-Source Software. Physical Demands/Working ConditionsTypical office environment. Work ScheduleMonday - Friday; 8 hours/day; 40/week.Prefer relocation to Amherst, MA; however, remote appointment is negotiable. Salary Information$60,000/year plus benefits. Special Instructions to ApplicantsAlong with the application, please submit a letter of application, a resume, a research sample (published or submitted full-length paper), and a code sample (ideally one that demonstrates an ability to tie together multiple technologies to produce a novel output in a different field). References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references).As part of a commitment to their own multicultural community, CNS seeks an individual with a demonstrated commitment to diversity and one who will understand and embrace university initiatives and aspirations. (https://www.cns.umass.edu/diversity-equity-inclusion) UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Jan 25 2024 Eastern Standard TimeApplications close: Apr 24 2024 Eastern Daylight Time

Job no: 522713Work type: Staff Full TimeLocation: UMass AmherstDepartment: IT OperationsUnion: USA/MTACategories: Computer & Information TechnologyAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Service Desk Specialist I (EDP I) assists members of the UMass Amherst community (students, staff and faculty) with a wide range of technology and IT account related questions in person, over the telephone, by email, through the web, or via chat. The Service Desk Specialist I documents all user communications in Service Desk ticket tracking system and uses sound judgment when analyzing client questions in order to fulfill service requests and identify problems, determining appropriate strategies for troubleshooting/fulfillment and reassigning/referring the issue where appropriate. Essential FunctionsServes as a customer service representative for UMass IT, providing timely responses to requests for IT technical support and service received via telephone, e-mail, web, chat, or in person. Provides efficient and effective tier 1-2 technical support. Provides, estimates, or expedites the fulfillment of requests for service, or initiates corrective action and assists in coordinating resolution of issues, including but not limited to configuration of hardware, software, account management, telephony, IT services, or escalation or reassignment of ticket to appropriate staff and departments when necessary. Uses appropriate knowledge bases, relevant research, and available tools to troubleshoot and resolve various technical problems or fulfill requests for service. Contributes to the IT knowledge base by writing and updating both publicly and privately facing documentation for supported software and services. Documents support activity, including communication, troubleshooting steps taken, issue resolution activities, and service request fulfillment procedures in ticket tracking system. Tracks and monitors unresolved problems, inquiries, requests, and tickets to ensure a timely resolution and the highest levels of customer satisfaction. Reviews work queues consistently throughout the day to prevent overdue and languishing tickets; escalates, reassigns, and resolves as necessary. Works with department representatives, on-campus project managers, outside contractors, and other IT staff to create and monitor the timely completion of work and assure proper billing for services installed. Other FunctionsPerforms related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives. Complies with all of the policies and procedures associated with IT Service Management (ITSM). Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed and assist in implementing appropriate changes. Participates in the planning and deployment of new and upgraded services. Represents IT Service Desk at meetings and information planning sessions. Maintains an awareness of advancements in technology, such as hardware, software, and services, that will impact effectiveness across the enterprise and keep current with industry and ITSM best practices. Demonstrates capacity, skill and willingness to engage students and contribute to student success. Provides feedback and recommendations for support materials for UMass IT services (e.g., online and print documentation; video tutorials; presentations). Minimum QualificationsHigh school degree with one (1) year experience with any of the following: hardware and software troubleshooting and repair; installation, maintenance and troubleshooting of workstation operating systems and applications; installation, configuration and troubleshooting of network client software. An IT-related including engineering associate or bachelor's degree may be substituted for the required experience.Valid driver's license.Must have excellent customer service skills and the appropriate tact and diplomacy to project a positive image of IT and UMass to external as well as internal audiences. Ability to work successfully with diverse groups of technical and non-technical faculty, staff, vendors, and students. Experience with operating systems and platforms and with hardware, software, and services that are in general use within higher educational institutions. Ability to operate computer and peripheral equipment. Strong analytical and organizational skills, with demonstrated attention to detail, and ability to follow detailed instructions and standard operating procedures. Ability to troubleshoot complex problems and use sound judgment when analyzing client questions to identify problems and determine the appropriate strategies for troubleshooting these problems. Must possess excellent oral and written communication skills, and able to accurately communicate with non-technical individuals on technical matters. Preferred QualificationsAssociate's or bachelor's degree preferred.Customer service experience in a technical work environment is preferred. Physical Demands/Working ConditionsTypical Office Activities. Work ScheduleMonday to Friday 11:30am to 8:00pm. 37.5 hours a week.Required to work some nights and some weekends, but not expected to exceed 25% of working hours. Salary InformationUSA Grade 14 Special Instructions to ApplicantsAlong with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 25 2024 Eastern Daylight TimeApplications close: Jun 25 2024 Eastern Daylight Time

Job no: 521308Work type: Staff Full TimeLocation: UMass AmherstDepartment: Campus PlanningUnion: PSUCategories: Facilities/Grounds, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Campus Planner / Researcher supports the Senior Program Manager for Facilities Planning and Programming in the Division of Campus Planning. They perform a wide range of tasks to support the development of projects assigned Campus Planning that include a wide range of work that helps define the scope and budget for renovations and new construction of campus facilities and infrastructure. The size and scope of projects vary from small lab renovations to defining large building projects in preparation for issuing RFPs in selecting architectural firms to implement buildings and master plans. Essential FunctionsProduces plans and drawings using computer programs including AutoCAD, Revit, Photoshop, other Adobe software, and related products as appropriate for the assigned tasks.Utilizes multiple media sources to develop images and reports, including individual plans and multipage reports with data, photographs, and text in a publishing format such as In-Design.Utilizes and develops data organized to produce understanding of programs of space, staffing, costs, master plans, landscape and site development and infrastructure. Gathers information needed to inform project development from databases, internet sources, and peer institutions. Promotes and assures continuous improvement; establishes and maintains productive relationships with a full range of personnel, including professional and non-professional staff, researchers, instructors, and students, to demonstrate a strong commitment to customer service and respect for a diverse campus community.Gathers and interprets program needs from campus stakeholders and translates needs into facilities space and related technical factors. Other FunctionsPerforms other duties as assigned.May direct the work of UMass Amherst student assistants as assigned by the Senior Program ManagerMay operate a vehicle for the purpose of transporting to meetings, sites, transporting others also performing work on the same projects and/or materials to project site. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Bachelor's Degree -OR- an Associate's Degree and 4 years' experience.Demonstrated interpersonal skills to establish and ability to maintain relationships with customers. Ability to foster and maintain harmonious relationships with others.Ability to work independently and manage multiple, complex tasks at once with minimal supervision.Strong analytical and reasoning skills.Demonstrated excellent oral and written communication skills, including technical writing skills.High level of skill in using computer programs for 2-D and 3-D design and renderings.Ability to be an effective part of a cohesive team and work in groups to provide selected input as part of a larger project.Ability to document existing building conditions through measuring, photographing and use of other tools to produce accurate documents.Knowledge of building systems and how building systems support and are integrated with space and construction factors.Strong working knowledge of software applications including Microsoft Office (Access, Excel, PowerPoint), Adobe Acrobat.Ability to read and interpret architectural plans, specifications, electronic floor plan drawings.Demonstrated ability to understand and follow complex oral and written instruction and to organize work efforts.Driver's license. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Knowledge and facility with the Microsoft software suite, Adobe Suite, and high level of skill with 3D software such as Revit, Autodesk CAD applications.Demonstrated knowledge and experience working on a university campus.Prior experience with science and engineering lab facilities planning and criteria.Ability to lead and direct the work of student interns. Physical Demands/Working ConditionsAbility to stand, bend, climb, drive, reach, sit, twist, and perform repetitive movements.Ability to perform existing building and site assessments through walking.Ability to stand and access parts of buildings that require climbing stairs and ladders.Manual dexterity for measuring existing conditions of buildings and sites. Additional DetailsWorks under the general direction of the Senior Program Manager for Facilities Planning and Programming. Work ScheduleMonday-Friday, 8:30 am - 5:00 pm. Salary InformationLevel 26PSU Hiring Ranges Special Instructions to ApplicantsIn addition to the application, please submit a resume, cover letter, and three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Oct 30 2023 Eastern Daylight TimeApplications close:

Job no: 522587Work type: Staff Full TimeLocation: UMass AmherstDepartment: Biochemistry/Molecular BiologyUnion: PSUCategories: Computer & Information Technology, College of Natural Sciences, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Computer Systems Administrator (CSA), will implement and support policy decisions, and represent CNS and both departments in appropriate meetings/projects. The CSA, with a strong ability to prioritize and make decisions for the computing facilities of the two departments, is responsible for support of research, teaching, and administrative network-attached workstations, stand-alone computers, peripherals, hardware, software, and all network connections. In addition, the CSA will support research operations, programming servers, programming interactive software, project development, and resolution of client issues for Windows, Macintosh, and Linux systems. Essential FunctionsSupport and maintain multiple Linux, Windows and Mac servers running various services, including file sharing, LDAP, logging, and databases. Create and maintain programming support of and documentation for appropriate systems.Develop applications including systems and services as needed for research groups, faculty, and administrative and educational staff in order to meet research, administrative, and teaching needs. Provide programming support to Macintosh, Windows and Linux workstations used for research and teaching activities of faculty and research staff. Design, install, configure, and support hardware and software on relevant systems.Configure and administer security systems. Install timely security-related upgrades. Monitor networks and scan computer systems to detect incorrectly configured systems or network attacks against systems. Educate students, staff, and faculty about effective security procedures and train them on security tools, procedures and policies.Independently analyze and respond to requests for assistance with complex computer problems in Windows, Macintosh and Linux systems. Diagnose and repair hardware and software issues, or refer the repair to other resources as appropriate. Research approaches to resolving problems using state-of the- art technology. Present creative solutions to colleagues, faculty and other clients.Train and supervise 1-3 students to assist with desktop and software support.Provide advanced technical support through configuration and maintenance of the Computer Resource Center teaching laboratory and other teaching lab laptops. Program and configure systems to allow multiple software programs (often with conflicting needs) to work in sync plus supporting multiple teaching platforms across several labs.Work cooperatively with CNS and University network technical staff. Contribute knowledge of and provide technical support for the deployment and migration of new network technologies in an active research environment.Coordinate all technology purchases for the departments; coordinating with the appropriate procurement staff in the departments. Facilitate installation of all equipment startups and insure necessary operations.Continually investigate new technologies to provide technical support for an active research/teaching environment. Proactively collaborate with research groups, teaching faculty and administrative offices on how to incorporate emerging new technologies in order to improve efficiency or resolve ongoing issues.Ensure that the Departments comply with applicable state and federal laws and regulations, and University policies and procedures. Keeps current and makes recommendations to the College and IT for needed resources to maintain compliance.Provide initial response to information security breaches, implement preventative procedures to mitigate risks.Regularly conduct a needs assessment regarding available information technology, University infrastructure to support technology (wireless and wired access), data security, hardware and software, inventory of technology, hardware and software, and make recommendations to the Department Heads (& CNS as appropriate) regarding maintenance, purchase and relocation/ disposal of equipment.Perform additional related duties as required. This includes but is not limited to: maintaining and negotiating site licenses, providing consulting support for various project teams, & coordinating interdepartmental networking issues.Cross-train with IT team colleagues to provide more flexibility and increased efficiencies.Participate in ongoing professional development training to upgrade skills and acquire knowledge of new technologies and security issues. Prepare and present findings. Participate in departmental, college and campus IT meetings.Maintain an electronic inventory of information technology owned by the departments; maintain departmental records regarding, location, configuration, repair and replacement of equipment. Develop and maintain licensing agreement listing.Use access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others. Other FunctionsWork collaboratively and effectively to promote teamwork, diversity, equality and inclusiveness.Perform other duties as assigned in support of the mission and goals of the College of Natural SciencesWork in partnership with colleagues within the CNS community and across the campus to support the Dean's strategic priorities. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Bachelor's degree.3-5 years of demonstrated proficiency in modern, multiuser OS systems management for multiple users in a networked computer environment.Demonstrated experience configuring and supporting Windows (all versions) and Macintosh operating systems and managing computers using the Solaris and/or Unix/Linux operating systems.Experience with network switches and an understanding of network topology, including VLANs.Extensive knowledge of computer network protocols such as TCP/IP. Demonstrated success in implementing TCP/IP-based network applications in support of needs which include but are not limited to: Internet-based mail handling software (SMTP, POP); File- Transfer-Protocols (SFTP); Interactive network logins (SSH); Network-based printing services (LPR/LPD), LDAP, Samba and MySQL.Ability to work independently to organize multiple tasks and set priorities for action, take initiative, be creative, achieve goals in a timely manner and operate with self-direction in a fast-paced and changing environment.Excellent interpersonal and communication skills.Ability to interact effectively, and work productively with a diverse population of faculty, staff and students, with a history of establishing and maintaining positive working relationships.Ability to formulate plans, prioritize goals, collaborate, work with and develop deadlines, and implement and manage multiple long and short-term IT projects simultaneously while maintaining high standards of accuracy and quality for the Departments and for a multiple customer/user base.Ability to design and develop clear instructional materials, and to communicate with patience and clarity technical concepts to a non-technical audience, including individuals and cross- functional teams with diverse backgrounds and experience.Ability to complete any assigned trainings by their supervisor, Department, College, or University.Understands responsibilities with respect to conflicts of interest and performs in ways consistent both with law and with University policy. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Bachelor's degree in Computer Science.Previous experience working in an academic environment. Knowledge of Windows and Mac management solutions like JAMF and KACE.Knowledge of computer and network hardware and cabling. Knowledge of PERL, Python, PHP and/or C programming language. Physical Demands/Working ConditionsTypical office environment.Ability to lift and manipulate moderately heavy objects such as CPUs and computer monitors.Ability to climb 6-12 foot ladders.Willingness to work in teaching and research labs where hazardous materials or conditions are present.Ability to successfully complete appropriate EH&S safety training. Work ScheduleTypically, Monday - Friday, 8:30 am - 5:00 pm.Required to work some nights and/or weekends.Ability to be on-call as needed for emergencies. Salary InformationLevel 28PSU Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume and a cover letter which should include a Diversity Statement (see below). References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. The search will remain open until filled.As part of a commitment to their own multicultural community, CNS seeks an individual with a demonstrated commitment to diversity and one who will understand and embrace university initiatives and aspirations. In addition to application materials above, candidates will need to submit a Statement of Contribution to Diversity, Equity and Inclusion. The Diversity Statement should identify past experiences and future goals. These contributions may result from lived experiences, scholarships, and/or mentoring, teaching, and outreach activities. (https://www.umass.edu/natural-sciences/diversity-equity-and-inclusion) UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action. Advertised: Mar 4 2024 Eastern Standard TimeApplications close: Jun 3 2024 Eastern Daylight Time

Job no: 522644Work type: Staff Full TimeLocation: UMass AmherstDepartment: A&F Information TechnologyUnion: PSUCategories: Computer & Information Technology, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Lead Systems Engineer designs, implements, monitors, and continually improves procedures and resource allocations to ensure technology support and services to the Administration and Finance Division. The Lead Systems Engineer also researches and recommends new technologies, helps plan the future directions of Administration & Finance Information Technology (AFIT), and leads implementation projects through leadership, training and mentoring. Essential FunctionsServes as primary technical designer, implementer, and administrator for the systems used and supported by Administration and Finance.Mentors, coaches and trains IT system engineers and administrators on developing, designing, deploying and supporting enterprise class Windows and Linux configuration management and system deployment.Develops and implements security policies and procedures to provide security, confidentiality and audibility of administrative information resources. Designs and implements hardware and software configurations to support these policies.Facilitates meetings to enhance communications on IT-related subjects across campus.Works on multiple projects as a project leader to research, propose and implement strategies in the migration and consolidation of complex distributed systems to a more centralized enterprise model. Analyzes, monitors and keeps systems current with changing technologies.Designs, analyzes and configures Windows and Linux servers in a heterogeneous environment to install, upgrade, monitor, maintain, troubleshoot, patch, compile, secure, and repair the system. Provides enterprise class Windows and Linux hosts in both physical and virtual environments. Installs new software, trouble shoot, grants permissions to users, groups, applications and trains administrators.Monitors system performance and tunes system resources to maintain efficient and equitable use of managed resources. Performs system upgrades, makes recommendations on server configurations, and designs and implements changes in multiple environments from test or development to production.Responds to escalated alerts and customer reported issues.Develops tools for automation of tasks and integration of other IT services.Actively participates in the planning of both short- and long-term goals and directions for AFIT. Researches, recommends, and implements industry best practices. Other FunctionsPerforms related duties as assigned or required to meet department, executive area/division, and university goals and objectives.Provides consulting to AFIT and other campus staff on matters related to system provisioning and centralized maintenance and monitoring, as well as other IT Technologies. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)High School Diploma (or equivalent) and more than 10 years' experience with Windows and Linux systems administration in a large complex environment.An Associate's Degree may be substituted for 2 years of the required experience.A Bachelor's Degree may be substituted for 4 years of the required experience.Experience providing support for Windows or Macintosh desktops, including software image creation and deployment experience. Cross-platform Systems Administration experience, including experience with UNIX/Linux and Windows.Experience with programming and/or scripting languages such as PowerShell, Perl, Bash is required. Must have extensive knowledge of the system internals for at least one multi-user computer system.Knowledge and experience working with virtualization environments and tools such as VMWare or Vagrant.Knowledge of system and network security, including virus and spam management, intrusion detection, firewalls, various authentication schemes (LDAP, Kerberos, Shibboleth), VPN (Virtual Private Network), and disaster management.Experience with system monitoring solutions such as Nagios and Solarwinds.Demonstrated abilities to work effectively, in a highly organized manner. Must be flexible to changing needs and priorities and able to work accurately and productively in an environment that can involve many interruptions and changing priorities.Demonstrated experiences as a technical team lead or project manager, and a proven history of implementing cross-departmental initiatives.Excellent analytical and organizational skills to plan, recommend, implement and monitor effective and efficient processes and to identify problems and implement solutions.Excellent interpersonal and communication skills. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Experience providing support for Windows desktops preferred.Experience working in a large complex educational environment.Experience managing Web and Internet services on Windows and/or UNIX/Linux platforms, including Apache, IIS, PHP, Ruby on Rails, Perl, and/or shell scripting. Experience with Web services. Physical Demands/Working ConditionsTypical office environment. Additional DetailsUnderstands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercise care to prevent unnecessary disclosure to others. Work ScheduleMonday - Friday, 9:00am - 5:00pm.Required to work some nights and some weekends.Participates in team on-call rotation.This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement. Salary InformationSalary Level 29PSU Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 6 2024 Eastern Standard TimeApplications close: Jun 7 2024 Eastern Daylight Time