Customer Service Salary in Amherst, NY

Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Service Associate, today!As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients. Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.Why you will THRIVE here:You love to help people.You enjoy jumping in and helping.You are a natural leader.You consistently exceed expectations.You are excited to provide top-notch customer service.You remember people and they remember you.You easily turn customer complaints into compliments.Day-in-the-Life of a Service Associate: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints. Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register. Maintain the cleanliness and organization of the store. Stock store shelves and endcaps with merchandise. Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable. Assist with the operation of the One-hour Photo department, if applicable. Build and maintain displays of merchandise and complete new plan-o-grams. Complete inventory counts and order merchandise based on the results. Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over. Assist with price markdowns and changes for merchandise on the shelves. Qualifications:Must be at least 16 years old.What's in it for you?In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential. We support personal growth and celebrate achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.Apply to become a Rite Aid Service Associate and thrive with us today!JR031523The typical starting pay range for this position is between $16 - $17 per hour, although wages can very based on experience and geography.

Job no: 522158Work type: Staff Full TimeLocation: UMass AmherstDepartment: FCS Admin ServicesUnion: PSUCategories: Facilities/Grounds, PSU AAbout UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job Summary The Communication Director is responsible for the development and management of strategic communications activities for Facilities & Campus Services (F&CS) which is a major unit in Administration & Finance (A&F). The director produces communications content for the campus community, using a variety of print, digital, web, and social media channels in a clear, concise, and compelling way. Reporting directly within F&CS, the director also supports communication needs of the office of the Vice Chancellor for Administration & Finance. Essential Functions Responsible for developing executive-level communications and messaging across discrete audiences for Facilities & Campus Services. Works collaboratively with campus partners to develop public remarks for F&CS and A&F led events.Reviews/edits the work of others; prepares materials to go out under the Associate Vice Chancellor and Vice Chancellor's name, ensures all communications have the proper tone, are factually correct and adhere to the university's brand strategy. Ensures alignment of messaging with that of the overall university. Employs sound editorial judgment. Develops communications for F&CS and A&F with the appropriate voice, cadence, and style, factoring in audience, intent, and occasion.Participates in discussions with senior leadership involving crisis communications and issue management. Develops key messages to support the appropriate campus partners and ensures accurate and timely distribution of information to the campus community.Defines and implements F&CS and A&F communication strategies and roadmaps that demonstrate an understanding of evolving organizational culture, communicate change effectively, and support organizational development and community-building.Manages the F&CS and A&F websites and social media presence in support of unit priorities. Produces various media, including but not limited to video, creative copy, photographs, and digital image manipulation. Reviews the work of contracted graphic designers to ensure that brand image & messaging is consistent with the goals of F&CS, A&F and the university.Coordinates with senior leadership. Consults with key communication partners across campus to identify projects, share resources and ensure consistency of messaging and that key initiatives meet defined objectives and expectations.Works with senior leadership, University Relations, and campus partners to establish, implement, and regularly measure and adapt strategies and approaches to inform and engage the campus community. Identify key themes and messages, outline measurable communication objectives, including specific strategies tailored to audiences. Manages communications needs to align with impacts to campus community from F&CS projects and evolving priorities. Follow-through on critical action items ensuring all projects are executed within project timeframe and scope. Provides communications counsel as needed.Uses content management systems to deliver and measure communications. Develops and executes effective measurement tools to analyze and interpret effectiveness of editorial activities. Stays up to date on best practices in this area. Represents F&CS and A&F in campus-wide communications meetings, marketing projects, pilots, and related working groups; ensures other units across campus are engaged and supported in effective F&CS and A&F communications by building strong relationships and collaborating on key initiatives. Other Functions Cultivates positive relationships with stakeholders across campus, at the Five Colleges, and other institutions, and establishes and maintains strategic F&CS and A&F vendor and alumni relationships.Maintains deep knowledge of current and emerging communication technologies, trends, and best practices. Participates in conferences for professional development; stays abreast of the latest and emerging news and information relevant to the campus community that may inform messaging and strategy.Serves on campus, system, external and related committees, and leads F&CS and A&F communications projects as assigned.Performs other duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's Degree with 7 years of relevant experience.Exceedingly strong writing and editing skills. Experience working and navigating content management systems (e.g., Drupal) and customer relationship management platforms (e.g., Marketing Cloud).Experience writing for and working with senior level leadership. Extensive general knowledge, wide-ranging intellectual interests and curiosity, ability to assimilate and communicate information on a broad range of topics. Strong skills in building relationships/coalitions and working in a diverse, collaborative environment. Works independently and effectively and manages multiple projects simultaneously in a fast-paced, deadline-driven environment. Excellent interpersonal skills. A high level of integrity, trustworthiness, respect, and team collaboration. Ability to work after hours and on weekends when appropriate. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Experience working in higher educationExperience working in a unionized environment Physical Demands/Working Conditions Typical office environment. Work ScheduleMonday - Friday, 8:30a - 5:00pMay require nights/weekends. Salary InformationLevel 28PSU Hiring Ranges Special Instructions to Applicants Along with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Jan 25 2024 Eastern Standard TimeApplications close: Apr 26 2024 Eastern Daylight Time

Job no: 522233Work type: Staff Full TimeLocation: UMass AmherstDepartment: Custodial ServicesUnion: Non-Unit ExemptCategories: CustodialAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Custodial Services Manager is responsible for planning, managing, budget control, supervision, operations, and outreach activities encompassing custodial services in all assigned residential, academic, and/or administrative buildings on the Amherst campus and designated properties. Essential FunctionsManage in-house workforce of Supervisors of Janitors, Maintainer II's, and Maintainer I's as well as custodial services contractors.Provide tactical planning, scheduling, prioritizing, and directing work against competing demands. Develop, implement, and maintain systems, policies and procedures that support effective, efficient and ethical custodial operations. This includes, but is not limited to, staffing and scheduling logistics; customer service protocols; compliance, reporting and referral expectations; time keeping; documentation and organization of daily operations, supplies and equipment; etc. Oversee inspections and audits by direct reports to ensure a well-disciplined approach to quality control and assurance.Provide opportunities for competency-based learning and engage staff in unit, department, divisional and institutional goals and events.Lead regular and effective meetings. Provide context for decisions. Foster open lines of communication. Maintain confidentiality, and cultivate a staff culture rooted in collaboration, civility, adaptability, and professionalism. Participate in discussions related to staff planning and resource allocation.Participate in sensitive employee-related matters, such as acting as a grievance hearing officer and/or conducting labor relations discussions with decision-making authority for assigned area.Use access to sensitive and/or not-yet-public university-related information only in the performance of the responsibilities of position and exercise care to prevent unnecessary disclosure to others.Oversee the distribution of work tasks to appropriate staff/crews. Use data to establish and maintain best practices and recommend changes that positively impact the organization. Ensure effective utilization of Computerized Maintenance Management System (CMMS) and other software to manage resources. Prepare reports, presentations, and other communications using CMMS, PeopleSoft, and the Microsoft Office suite.As applicable, track and monitor the progress of hazardous material remediation performed by staff. Develop and implement procedures to assure quality improvement and ensure commitment to customer service. Meets routinely with campus customers.Provide oversight to ensure results are achieved.Fiscal responsibilitiesManage personnel expenditures and equipment and supply inventories.Advise on goals to maximize performance and usage of resources.As applicable track and monitor the progress of hazardous material remediation performed by staff.Develop, implement and maintain systems, policies and procedures that support effective, efficient, and ethical custodial operations; which includes, but is not limited to - staffing and scheduling logistics; customer service protocols; compliance, reporting and referral expectations; time keeping, documentation and organization of daily operations, supplies and equipment; etc. Ensure effective utilization of (CMMS/TMA) and GoSpotCheck to management staffing resources. Prepare reports, presentations, and other communications.Collaborate with campus organizations, including Physical Plant, Environmental Health & Safety, Design & Construction Management, Customer Service Representative, and Campus Planning, to coordinate services, provide direction, and follow through on requests.Provides staff guidance, development, and discipline in order to hire staff and provide training, supervision, and evaluation of direct reports Other FunctionsPerform related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.Understand responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.Contribute toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.Serves as 2nd step grievance officer.Essential position.Understands responsibilities with respect to Title IX, Clery, bullying, and harassment compliance requirement. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Associate's Degree and seven (7) years of progressively responsible management and supervisory experience in the field of custodial services or facilities operations -OR-Bachelor's Degree plus five (5) years of progressively responsible management and supervisory experience in the field of custodial services or facilities operations required.Demonstrated experience in budget planning. Excellent computational skills.Excellent interpersonal skills including ability to relate effectively with highly diverse work force; ability to establish and maintain positive, effective working relationships; commitment to team success, clear communication (oral and written), and active listening skills.Massachusetts Class D Driver's License required upon hire.Computer proficiency with word processing/database software, such as Microsoft Office, including Word, Excel, and PowerPoint. Experience using Computerized Maintenance Management System (CMMS) or similar software to manage resources and analyze data.Ability to work independently, effectively managing routine work and assigned projects, reporting workplace concerns to supervisor, and engaging in solution focused practices. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Association of Physical Plant Administrators (APPA) or International Sanitary Supply Association (ISSA) Certification APPA Leadership Institute Certification Experience using The Maintenance Authority (TMA) work order systemExperience in higher education academic and/or residential setting.Experience in zone custodial cleaning model.Experience working in unionized environment Physical Demands/Working ConditionsAbility to engage in significant physical activity in the field, including inspecting buildings and responding to emergencies whenever required.Ability to work extra/irregular hours, including nights and weekends, during campus weather and facility-related emergencies.May be required to work nights (and or days) weekends.May be required to change shift for agreed upon period. Work ScheduleTypical work schedule will vary by position. This position is 7 am to 3 pm, with the possibility to adjust to 8 am to 4 pm.Required to work some weekends. Salary InformationLevel 29Exempt Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Jan 30 2024 Eastern Standard TimeApplications close: Apr 30 2024 Eastern Daylight Time

Location: Amherst, NYWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities, depending on the positionOur Top Service Technicians earn over $130,000 annually. Total Compensation is Hourly plus Spiffs/Commissions ***Depending on Center this could be moreGenerous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Key Responsibilities:Works under minimal supervision to perform residential and/or light commercial service and maintenance calls Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed Performs similar/other duties as needed or assigned Regular, reliable attendance Health & Safety Roles and ResponsibilitiesReports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents Does not perform act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement Qualifications:High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Proficient and able to install a basic duct fitting Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsAnnual Compensation Range: Minimum $50,165, Maximum $75,247

Job no: 522783Work type: Staff Full TimeLocation: UMass AmherstDepartment: Institute Applied Life ScienceUnion: PSUCategories: Accounting/Finance/Budget, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Fiscal Services Manager provides financial, administrative, and programmatic support to the UMass Amherst Institute for Applied Life Sciences (IALS) business units (with a focus on the Core Facilities).The Fiscal Services Manager prepares, analyzes, and maintains financial data, including performing account reconciliations; forecasting; preparing fiscal reports for distribution to the IALS leadership team, executive groups, and core research facilities staff; and acting as a resource to staff on financial matters. Essential FunctionsFinancial AdministrationIn conjunction with the IALS Finance & Operations Director and the Director of Core Facilities:Serves as the financial authority for the Core Facilities services group, oversees the daily operation of accounting functions, including billing and accounts receivable for revenue operations. Reconciles general ledger accounts, budget realignments and transfers; ensures accuracy of recorded data. Organizes quarterly budget review, annual rate setting (including market review), and unrelated business income tax (UBIT) analysis. Builds financial models to promote growth and stability across all operations and assesses the viability of revenue areas.Manages department revenue account(s) including budget preparation and requests for new fees/accounts.  Projects revenues and expenses and advises Cores and campus constituents of current and projected fee schedules.Works closely with IALS Leadership to effect complex financial coordination and accounting and to develop and implement serial, as well as ad hoc, core facility reporting.Assists with core facility financial support including rate calculations, revenue/expense analysis, and grant support.Compiles and analyzes financial data for trends and variance explanations with respect to budgeting, accounting, strategic planning, and forecasting as assigned by IALS leadership; clearly and concisely presents to leadership substantiating conclusions with detailed analysis.Ensures compliance with federal service center and University policies, with financial oversight governed by 2CFR200, Uniform Guidance.Recommends solutions to solve complex administrative/procedural problems.Manages and executes procurement processes, to include processing agreements with vendors and subcontractors; maintains necessary documents for purchase orders, contract for services, and sole source documentation.Reviews accounting procedures and makes recommendations backed by appropriate analysis and judgment regarding strategic issues needing clarification and/or resolution.Supervises and supports other team members with travel and expense reimbursements, billing, reconciling, and maintaining accounting records for the Core Facilities.Trains and collaborates with staff members on financial projects, policies, and procedures.Serves as a liaison to Core research facilities staff, central offices such as the Controller's Office, Procurement, and Budget Office. Creates and executes queries and reports to research and respond to inquiries. Administrative SupportPlans and coordinates workshops, meetings, conferences, and events related to the campus core research facilities as necessary.Serves in a back-up role for other department staff as needed.Establishes and maintains positive, collaborative relationships with internal and external customers with an exemplary commitment to customer service and respect for diverse communities. Attends training sessions, workshops, and meetings to develop and maintain skills and knowledge of financial management and core facility fiscal policies. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Associate's degree and more than three (3) years' relevant experience. Seven (7) years' related experience may be substituted for associate's degree.Strong knowledge of Microsoft Office products including (MS Outlook, MS Word, MS Excel).Demonstrated experience in providing fiscal support including financial management, account reconciliation and project monitoring.Ability to compile, analyze, and interpret complex data.Attention to detail and high level of accuracy.Strong computer, data management, and analytical skills.Strong organizational, communication, and interpersonal skills and the ability to interact comfortably with a diverse group of people including faculty, students, staff, administrative personnel, and vendors.Ability to set priorities, multi-task, work independently, and perform well under pressure and time constraints.Willingness and ability to quickly learn new skills and software.Ability to exercise discretion in handling confidential information and material.Ability to work independently and as part of a team with varying amounts of support given and received. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Experience with enterprise data retrieval or accounting systems (e.g., PeopleSoft, Summit, CORUM).Experience working in an academic environment.Understanding of state and federal funding streams.Functional knowledge of Office of Management and Budget (OMB) Uniform Guidance for Federal Awards. Physical Demands/Working ConditionsTypical office environment. Additional DetailsMust have the flexibility to travel within Massachusetts on an as-needed basis.This position will report to the IALS Finance & Operations Director, with a dotted line to the Director of Core Facilities. Work ScheduleMonday - Friday, 8:30 am - 5 pm. Work performed in addition to the regular work hours may be necessary and may require a change in availability at specific times to accommodate for variations in work demands.This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement. Salary InformationSalary Level 26Exempt Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 25 2024 Eastern Daylight TimeApplications close: Jun 30 2024 Eastern Daylight Time

Job no: 522713Work type: Staff Full TimeLocation: UMass AmherstDepartment: IT OperationsUnion: USA/MTACategories: Computer & Information TechnologyAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Service Desk Specialist I (EDP I) assists members of the UMass Amherst community (students, staff and faculty) with a wide range of technology and IT account related questions in person, over the telephone, by email, through the web, or via chat. The Service Desk Specialist I documents all user communications in Service Desk ticket tracking system and uses sound judgment when analyzing client questions in order to fulfill service requests and identify problems, determining appropriate strategies for troubleshooting/fulfillment and reassigning/referring the issue where appropriate. Essential FunctionsServes as a customer service representative for UMass IT, providing timely responses to requests for IT technical support and service received via telephone, e-mail, web, chat, or in person. Provides efficient and effective tier 1-2 technical support. Provides, estimates, or expedites the fulfillment of requests for service, or initiates corrective action and assists in coordinating resolution of issues, including but not limited to configuration of hardware, software, account management, telephony, IT services, or escalation or reassignment of ticket to appropriate staff and departments when necessary. Uses appropriate knowledge bases, relevant research, and available tools to troubleshoot and resolve various technical problems or fulfill requests for service. Contributes to the IT knowledge base by writing and updating both publicly and privately facing documentation for supported software and services. Documents support activity, including communication, troubleshooting steps taken, issue resolution activities, and service request fulfillment procedures in ticket tracking system. Tracks and monitors unresolved problems, inquiries, requests, and tickets to ensure a timely resolution and the highest levels of customer satisfaction. Reviews work queues consistently throughout the day to prevent overdue and languishing tickets; escalates, reassigns, and resolves as necessary. Works with department representatives, on-campus project managers, outside contractors, and other IT staff to create and monitor the timely completion of work and assure proper billing for services installed. Other FunctionsPerforms related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives. Complies with all of the policies and procedures associated with IT Service Management (ITSM). Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed and assist in implementing appropriate changes. Participates in the planning and deployment of new and upgraded services. Represents IT Service Desk at meetings and information planning sessions. Maintains an awareness of advancements in technology, such as hardware, software, and services, that will impact effectiveness across the enterprise and keep current with industry and ITSM best practices. Demonstrates capacity, skill and willingness to engage students and contribute to student success. Provides feedback and recommendations for support materials for UMass IT services (e.g., online and print documentation; video tutorials; presentations). Minimum QualificationsHigh school degree with one (1) year experience with any of the following: hardware and software troubleshooting and repair; installation, maintenance and troubleshooting of workstation operating systems and applications; installation, configuration and troubleshooting of network client software. An IT-related including engineering associate or bachelor's degree may be substituted for the required experience.Valid driver's license.Must have excellent customer service skills and the appropriate tact and diplomacy to project a positive image of IT and UMass to external as well as internal audiences. Ability to work successfully with diverse groups of technical and non-technical faculty, staff, vendors, and students. Experience with operating systems and platforms and with hardware, software, and services that are in general use within higher educational institutions. Ability to operate computer and peripheral equipment. Strong analytical and organizational skills, with demonstrated attention to detail, and ability to follow detailed instructions and standard operating procedures. Ability to troubleshoot complex problems and use sound judgment when analyzing client questions to identify problems and determine the appropriate strategies for troubleshooting these problems. Must possess excellent oral and written communication skills, and able to accurately communicate with non-technical individuals on technical matters. Preferred QualificationsAssociate's or bachelor's degree preferred.Customer service experience in a technical work environment is preferred. Physical Demands/Working ConditionsTypical Office Activities. Work ScheduleMonday to Friday 11:30am to 8:00pm. 37.5 hours a week.Required to work some nights and some weekends, but not expected to exceed 25% of working hours. Salary InformationUSA Grade 14 Special Instructions to ApplicantsAlong with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 25 2024 Eastern Daylight TimeApplications close: Jun 25 2024 Eastern Daylight Time

Job no: 522635Work type: Staff Full TimeLocation: UMass AmherstDepartment: Environmental Health & SafetyUnion: PSUCategories: Laboratory & Research, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Biological Safety Services Manager is responsible for managing all aspects of a comprehensive biological safety program and provides educational and operational services related to the implementation of a comprehensive biological safely program including the communication and coordination of related laboratory safety support services. Essential FunctionsManages all aspects of the Biosafety program, including interfacing with the Institutional Animal Care and Use Committee and the Institutional Review Board; participates as a member of the Institutional Biosafety Committee; reviews recombinant DNA and synthetic nucleic acid molecules registrations, Risk Group 2 biological research registrations and grant applications; Biosafety, Biosecurity, BSL-3 and select agents training; and supports animal facilities.Manages the BSL-3 containment laboratories and the Select Agent Program when such agents are in use; acts as Alternate Responsible Official having the authority to speak on behalf of the University in the absence of the responsible official; ensures compliance with Select agent regulations including annual review of the program; performs annual training of select agent personnel, liaises with Centers for Disease Control and Prevention (CDC); maintains all records; assists with commissioning and annual verification of the BSL-3 containment laboratories and annual equipment certifications; develops risk assessments; develops written security, incident response and biosafety plans; conducts periodic inspections to ensure that laboratory standards are rigorously followed; manages annual agent specific training, secured access and occupational health documentation; responds to emergency alarms generated by specialized facilities.Serves on the Institutional Biosafety Committee as a voting member; advises the Institutional Biosafety Committee regarding problems of a biologically hazardous nature and recommends actions that may include: denial of proposed activities such as inadequate facilities; imposes sanctions against individuals who are non-cooperative in biosafety matters; suspends activities if any biohazardous activity is judged to pose a significant risk to health or safety due to non-compliance of state or federal guidelines.Creates and implements emergency plans covering spills and possible contamination resulting from rDNA and synthetic nucleic acid molecule research, as well as research using biological materials.Manages containment levels in accordance with the National Institute of Health Guidelines and the Centers for Disease Control and Prevention, reports violations of the NIH Guidelines to the University's Responsible Official and the Institutional Biosafety Committee.Conducts on-site Biosafety Specific Assessments. Evaluates procedures and laboratory sites for biosafety compliance issues; recommends actions for improvement and monitors work areas as necessary; reviews project-specific procedures with laboratory personnel and/or Principal Investigator, including rDNA or infectious agents; provides on-site assistance for laboratory areas including the evaluation of equipment and techniques utilized in handling infectious agents, laboratory animals, etc. and makes recommendations for the safety and protection of personnel.Assists in the assessment of research project activities and makes recommends specific to retraining needs, safety requirements, and documentation; identifies and addresses research protocol safety deficiencies, as defined by federal regulations; creates and continually updates training programs for persons working with biological agents and other related materials; manages implementations of biosafety recommendations of research projects; assists PI and researchers as needed in implementation of biological safety protocols and performs site visits when needed to monitor progress and adherence to appropriate protocols and procedures.Manages the handling and disposal of biological waste on campus. Other FunctionsPerforms other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Bachelor's degree3 to 5 years' experience practicing biosafety or working in a related field.Proponent of a respectful, inclusive environment that is supportive of diversity and an advocate of a positive and respectful workplace and committed to personal and professional competence, integrity, and collaboration.Strong organizational skills and attention to detail with the ability to complete assignments quickly while balancing the demands of concurrent and potentially competing projects.Participates in sensitive and/or not yet public university-related information discussions used only in fulfilling the responsibilities of the position and that every effort must be made to prevent unnecessary disclosure of information to others.Ability to pass a security check associated with the Select Agents Regulations.Valid driver's license.Comprehensive knowledge of local codes, Massachusetts, and federal laws. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Master's degreeSupervisory experience.Experience working in a unionized environment.Experience working in higher education. Work ScheduleMonday-Friday 8:30 AM - 5:00 PMRequired to work occasional nights and weekends. Salary InformationLevel 29PSU Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 25 2024 Eastern Daylight TimeApplications close: Jun 28 2024 Eastern Daylight Time

Job no: 522824Work type: Staff Full TimeLocation: UMass AmherstDepartment: Transportation ServicesUnion: PSUCategories: Transportation, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. About UMass Transit UMass Transit Services (UMTS) is one of the nation's best and largest student transportation cooperatives, with over 150 student employees operating a full-service fixed route, campus ADA paratransit, and special charter services. UMTS is an operating contractor to the Pioneer Valley Transit Authority (PVTA) and carries up to 3.5 million transit passengers on a fleet of 35, 40 and 60' transit buses, including three electric. UMTS is the heart and soul for campus and regional mobility services, and we are proud to be an integral part of learning environment for UMass students, and offer a proud tradition and future of inclusivity, informality, and innovation for all co-workers, in a fun, safe and supportive culture. UMass Amherst is a subdivision of the Commonwealth of Massachusetts and part of the State Retirement Board and the Group Insurance Commission benefit programs. Job SummaryCollaborates directly with the Director of Transportation to manage the operations, transit fixed assets, and development of UMass Transit Services public transit, ADA paratransit, field trip and meet-and-greet services, including the development and implementation of policies, plans, and programs focused on ensuring safety, cleanliness, service quality, and customer experience. Essential FunctionsProvides independent operational leadership for all aspects of UMTS transit, campus ADA paratransit, and charter services for both regular and special event operations.Develops and executes employee and student staff enrichment policies and programs that foster inclusion, equity and diversity that fulfills the collective organizational need for unity, pride, and belonging.Conducts independent business analytics that support coherent, practical, and balanced transportation program recommendations that allow for thoughtful engagement with key stakeholders, including University leadership, Pioneer Valley Transit Authority and Parking and Transportation Advisory Board (PTAB) members on matters pertaining to all UMTS services.Supports the PVTA in all matters related to Federal Transit Administration and MassDOT transit program compliance, including USDOT 49 CFR Part 655 and all other elements related to Commercial Drivers License (CDL).Develops, manages and coordinates all matters related to service planning, schedules, and employee time assignment that meets the needs of the UMass and Five College academic program schedules and the PVTA.Collaborates with accessibility advocates, clients, and entities that support all ADA paratransit services, especially those services that support the UMass academic mission.Manages emergency operations management for planned and unplanned campus and regional events that may require Transportation Division resources and assets.Manage, audit, and submit monthly and ad hoc business analytics required by the PVTA, FTA, MassDOT and other relevant entities, including complex datasets for the FTA National Transit Database program.Conducts independent investigations for accident and incidents on behalf of PVTA for the purposes of risk and worker compensation management.Provides staff guidance, development, and discipline in order to meet hiring goals established by the University. Participates in discussions related to staff planning and resource allocation. Participates in sensitive employee-related matters, such as acting as a grievance hearing officer and/or conducting labor relations discussions with decision-making authority for the assigned areas. Uses access to sensitive and/or not-yet-public university-related information on in the performance or the responsibilities of position and exercises care to prevent unnecessary disclosure to others.Develops and implements strategic business plans focusing on transportation needs in cooperation and coordination with all UMTS departments involved in regional decisions.Advises the Director of Transportation and Associate Vice Chancellor on significant matters affecting UMTS transit operations and policies.Supports and coordinates a capital investment program with the PVTA and interested parties.Directs the conduct of studies, investigations, and analyses at the direction of the Director of Transportation Services and presents oral and written reports of findings and recommendations.Cultivates the UMTS safety vision; approves and adopts the agency′s safety rules, policies, and procedures; communicates safety expectations; and maintains accountability for the safety performance of the entire agency.Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of the University are carried out. Other FunctionsPerforms other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Bachelor's Degree with over 3 years experience in a related field to include 2 years supervisory experienceExcellent oral and written communication skills Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Master's Degree in related field.Managing a large diverse workforce within a resource limited entity.Class A or B Commercial Driver License (CDL) without restrictions and with Passenger Endorsement from state of legal residence, or ability to attain one within six months of hire at UMTS expense.USDOT/FMCSA Medical Card for Interstate Non-Excepted operations or ability to attain one within three months of hire at UMTS expense.FMCSA 49 CFR Part 655 Drug and Alcohol testing, including pre-employment, random, reasonable suspicion, and post-accident.Knowledge of theories, principles, and practices of bus transportation system planning and operations.Knowledge of financial, analytical, and statistical research processes and procedures.Experience in establishing, managing, and administering capital and operating budgets.Experience with local, state, and federal laws, and regulations.Interact professionally and sensitively with various levels of UMTS employees, outside representatives, and public officials.Experience with planning, organizing, and controlling the integrated work of a multi-tiered public transit organization.Providing leadership by building and managing teams. Physical Demands/Working ConditionsTypical office environment.Occasional special event and emergency operation/incident events. Additional DetailsThis position is designated as essential personnel.Occasional travel to offsite locations, including Mount Ida Campus in Newton MA.Position is a critical in-person position and therefore not eligible for full or partial remote work except for ad-hoc days for special projects. Work ScheduleFlexible start and end within a required daytime core period of 9AM-3PM Monday-Friday.Required to provide on-call coverage on a rotating basis.Required to work irregular hours, nights, and weekends when necessary. Salary InformationLevel 28PSU Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 26 2024 Eastern Daylight TimeApplications close: Jun 28 2024 Eastern Daylight Time

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.The Global HR Services Project Manager will be responsible for partnering and collaborating with HRS leaders to drive projects and improvement processes globally across HR Services; develop plans, manage timelines, lead meetings/provide updates, measure performance and implementation. In addition, this role will play a critical part in communication and change management.Essential Job Duties and ResponsibilitiesEnsure strategic priorities are met by aligning projects to the goals and objectives of the Human Resources organization, aligned with Nordson's Ascend strategyDevelop, manage, and execute project timelines supporting HR initiatives and programs to ensure project goals and actions are executed on time; collaborate and work with Segment and Division HR Leaders, as well as cross functional teams and stakeholdersCreate clear project objectives and monitor project progress adhering to scope, budget, and timelinePrepare for and lead project meetings, addressing adjustments, risks/concerns, successes, recommendations, and areas for improvementProactively manage project escalations and provide recommendations as necessaryEnsure a change management plan is developed and executed as part of the project planCreate and implement a communication plan in conjunction with the projectPartner with internal resources including, but not limited to, HR, IT, HRIS, and Finance; partner with external consultants and agencies as neededTrack, monitor, and report out on Global HRS metrics on a monthly basisLeverage the NBS Next framework, specifically lean tools, to drive process simplification. Identify key area(s) in which to drive simplification. Identify continuous improvement activities in support of the overall Global HRS goals.Develop and maintain the Global HRS quality review process, including creating quality criteria, setting appropriate sampling thresholds, monitoring quality, and identifying areas for improvementEducation and Experience RequirementsEducation:Bachelor's degree is requiredExperience:Minimum of 5 years experience in Human Resources and project management, process improvements, change management or related fieldStrong experience in Microsoft Office tools, especially Excel and PowerPointPreferred Skills and AbilitiesStrong operational excellence mindsetSuperior written and verbal communication skills and inter-personal skillsSuperior organizational, decision-making, and follow-up skillsAbility to influence, motivate, and lead others, including those in a matrix environmentAbility to respond under tight deadlines and prioritize deliverables while maintaining quality of workAbility to problem solve through technical and analytical analysisStrong detail orientation, with focus on qualityAdaptability/flexibility which includes being open to change and conducting business differentlyFocused on continuous learning and developing new skillsExcellent process orientation which focuses on efficiency without losing sight of customer experienceSavvy with technology which includes use of case management software, Workday, Microsoft tools, and web-based platformsNordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.

Job no: 522907Work type: HourlyLocation: UMass AmherstDepartment: Fine Arts CenterUnion: Non-BenefitedCategories: Administrative & Office Support, Temporary Non-Benefited, College of Humanities & Fine ArtsAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. About the UMass Fine Arts CenterSince its founding in 1975, the UMass Fine Arts Center has been a central force in the cultural, social, and academic life of the University, the Five College campuses, and the Pioneer Valley of Western Massachusetts. The Fine Arts Center's combination of educational, visual, and performing arts programs not only makes us unique, but it also secures a very vital and necessary position for us to meet the diverse needs of scholars, faculty, students, alumni, and the broader community. Job SummaryUnder the supervision of the Audience Services Manager, this part-time hourly position performs daily clerical and office operations of Audience Services. The position provides support for Performing Arts and rental events in FAC's venues across campus. Duties include supervising student employees and interacting with the public. Essential FunctionsProcesses all event estimates and contracts from sending to customer to closing.Works with FAC staff and sponsors to ensure that all estimates are completed and signed in a timely fashion.Assists Operations Manager and Audience Services Manager to maintain FAC schedules and calendars.Coordinates student employee weekly schedules to provide services for all FAC-staffed events.Communicates with rental clients to determine their event needs; distributes this information throughout the Operations Department.Performs all front-of-house operations, safety and security prior to, during and after an event.Ensures that all emergency procedures are followed and that all patrons and front-of-house staff exit the theater safely. Attends semi-annual emergency training or testing.Provides nightly assignment, brush-up training and supervision of student ushers and volunteers, including position assignments and emergency evacuation briefing.Liaisons with various departments to ensure successful events as needed. Other FunctionsPerforms other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Excellent communication skills.Well-organized and detail-oriented.Working knowledge of MS Word, Excel, Access and Outlook.Ability to work independently, to multitask and meet deadlines.Customer service experience.Event management, audience management or arts administration experience. Work ScheduleFrequent weekend and evening hours. Salary Information$18.00/hr.Temporary, non-benefitted. Special Instructions to ApplicantsAlong with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Apr 4 2024 Eastern Daylight TimeApplications close: Jul 4 2024 Eastern Daylight Time