Customer Service Salary in Alpharetta, GA

Patient Services Representative Rehab Avalon Health Park • Alpharetta, Georgia • Day Shift • Part Time • JR-1818 Facility: Avalon Health ParkOverviewFunctions in a customer service role and responsible for day-to-day operations of the front office area. This includes pre-registration/registration of new patients, scheduling, and general clerical support. Cross trained in all functions and processes of front desk to ensure the smooth operation of the Department. Local travel may be required.This job is typically the first point of contact and must ensure a pleasant compassionate and empathetic experience for patients and visitors. The Patient Representative interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. Conducts intensive screening of all worker's compensation, Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration as applicable. Obtains all necessary customer consents/attestations.Maintains a working knowledge of insurance benefits and coverage verification. Coordinates the collection of estimated patient liabilities, including co-payments when applicable. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer confidential patient records.Must be competent in multiple clerical functions, including: answering multi-line phone system, registering returning and new patients accurately, prepare patient paperwork, verify commercial and government insurances, understand the breakdown of insurance benefits and when authorization may be required per payor requirements, able to review insurance benefits with patient, detail orientated to accurately update and maintain data entry into spreadsheets, maintain inventory of supplies and order when necessary, understand and work in EPIC and OP Rehab EMR System. Reviews and accurately verifies and post payments through EPIC and OP Rehab EMR. Follows WellStar and PAS policy for processing receipts, cash, and end of day closing of cash drawer. Must be able to effectively sort, organize, and maintain various documents to support front office functions and procedures. Refers patients to financial counselor to establish financial arrangements to reduce financial risk for WellStar, helping to ensure that WellStar is reimbursed for its services.ResponsibilitiesCore Responsibilites and Essential Functions Functions at a professional level during interaction with all customers and co-workers:* Receives requests for appointments from physician's offices and/or employers and makes the necessary pre-admission arrangements, referring to lists of dates allotted for scheduling, and advising physicians' office staff and patients of available dates.* Greet all guests with a positive and professional attitude.* Arranges to have patients escorted to procedure areas and/or assigned rooms.* Maintains confidentiality of patient information in accordance with WellStar policy and HIPAA regulations.* Presents a well-groomed and professional image. Must follow WellStar and Outpatient Rehab Dress Code Policy. * Answers incoming phone calls and routes to appropriate parties or addresses issues as directed.* Assists physicians (and their office staff) as well as patients to expedite scheduling, pre-registration, pre-certification and/or prior authorizations.* Maintains courteous and cooperative working relationships with patients/families, co-workers, management, physicians, other professionals, and the general public. Demonstrates the ability to tactfully handle difficult situations. Completes registration process per WellStar policy and regulatory standards.* Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information, and accurately enters all patient information into the registration system.* Reads physician's orders to determine services requested and to assure order validity.* Obtains new medical record numbers for all new patients.* Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patient's third party payor. * Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes.* Re-verifies all information at time of registration process.* Understands and applies WellStar philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors. * Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to WellStar and PAS policy.* Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements.* Collects the co-pay amount at each visit and provides a receipt to the patient.* Balances collection log and receipts at end of each business day.* Explains prompt payment discount policies to self-pay patients. Routes self-pay patients to financial counselor for financial arrangements of self-pay balances, as indicated.* Makes corrections and updates patient account information in computer as necessary.* Documents concise and understandable notes regarding self-pay and co-pay collection activity as indicated.* Timely communicates on all charge addendums. Works efficiently and accurately within designated time frame to ensure a continuity of information and patient flow.* Prepares charts for the clinic in a timely manner.* Consistently demonstrates the ability to organize work, recognize and establish appropriate work priorities, and complete work in a productive manner, without creating backlogs.* Maintains proficiency and accuracy in data entry skills.* Maintains a working knowledge of available information system capabilities and performs all system applications that are required.* Faxes, mails or otherwise provides medical information to referring physicians in a timely manner, as per departmental process.* Accurately provides information to medical record company as requested for review of claims, as per departmental process.* Effectively utilizes and daily maintains all office equipment, phone system and intercom system and PC.* Keeps management (Lead PSR, Clinic Supervisor, Admin) informed of all necessary information; reaches out for assistance as needed. Tracks financial/clinical statistical data as per departmental requirements, and functions in a clerical support role for department. (Typically, this is assigned to only one PSR when there are multiple PSRs in the same department. In that case, this staff member's other job responsibilities are reduced to accommodate for these tasks.)* Works EPIC work queues and reports daily per demands. Analytical skills to effectively complete all denials in a timely manner, collaborating with other departments as needed. * Prepares and maintains accurate statistics consisting of visits, new patients, procedures, revenue, patient satisfaction, etc. for the department.* Submits daily, weekly and/or monthly reports of statistical information to administration.* Utilizes Lawson or other method appropriately to maintain departmental ordering/inventory process.* Provides secretarial support to manager and clinical staff in a timely manner, maintaining appropriate confidentiality.* Records and maintains minutes of monthly minutes of monthly departmental meetings.* Maintains educational records for department, including entering educational information into Kronos Timekeeper.* Creates charts, forms, reports and other documents on PC.Required for All Jobs Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. QualificationsRequired Minimum EducationHigh school diploma or equivalent Required Required Minimum Experience Previous employment record reflects "work stability", as indicated by an average work tenure for previous jobs of at least one (1) year. Required and Minimum 2 years of related experience in healthcare work setting, with exposure to front office responsibilities, insurance verification and insurance authorizations Preferred Required Minimum Skills Typing and data entry competency; Work with minimal direction after training; Basic computer skills; Insurance terminology and knowledge, pre-certification/authorization process, medical terminology and ICD 10 knowledge preferred; Familiarity with routine office equipment and Microsoft Office. Demonstrated professionalism, effective communication skills and active listening. Required Minimum License(s) and Certification(s)Additional Licenses and Certifications

ADP is hiring Associate Client Support Consultants.  Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.   In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees.  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!  To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos Ready to #MakeYourMark?  Apply now!  To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos   WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.TO SUCCEED IN THIS ROLE: Required Qualifications  At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. 

Location: Alpharetta, GADescription: Our client is currently seeking a Customer Service Rep - I This job will have the following responsibilities: Review incoming documents to ensure compliance to documented process and requirements prior to completion. Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing requests timely and efficiently. Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence. Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures. Qualifications & Requirements: A Bachelor's degree or equivalent work experience. Strong mathematical and statistical skills. Microsoft Office products (MS Excel, MS Word, and MS PowerPoint). Knowledge/experience in a high volume, production environment. One or more years of customer support experience. One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM,). Strong written and verbal communication skills. Flexibility -Hours of operation, Monday ? Friday 7:00 am- 7:00 pm, subject to change based on business needs. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Recruiting for an experienced Service Coordinator with 3+ years of experience to support the operations team. This is a fantastic opportunity to join a growing organization and a growing team. This is an onsite role.Conduct a monthly inventory cycle count.Identify and order necessary replenishments for spare parts inventory.Handle the return of defective or warranty parts, including all necessary customs paperwork.Continuously collect and document customer service feedback to improve customer satisfaction.Coordinate the service schedule to facilitate the smooth delivery and installation of parts and warranty services.Work with lead technicians to update the service schedule.Initiate and negotiate pricing agreements with existing or new vendors.Submit weekly billing from technicians to the accounting department for invoicing.Assist in updating and saving forms on the Company's shared drive, as needed.Qualifications:Bachelor's degree a plus3+ years of experienceMS OfficeExcellent communications skillsAbility to work in a fast paced environmentBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Job Description:Job DescriptionThe Compliance Services Specialist will handle some of the 200,000 registration renewals processed each year. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry. The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.DRIVER FULLILLMENT CENTERPrint title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutesIdentify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and taxTo create, update and adjust the print positions on a form through Forms DefinitionOrder duplicate mso's directly through manufacturer website and follow up until received REGISTRATION EXPRESSProcess title and registration transactions for vehicles moving to new states/provinces, for buyouts, and for new vehicle deliveries if not completed by delivering dealers. Obtain/issue temp tags as appropriate to ensure vehicles are legal for useMaximize transactions completed timely by following up with appropriate parties (drivers, fleet offices, account teams, jurisdictions and tag agencies) to ensure team metricsPerform inquiries with DMV agencies to validate data associated with a VIN (vehicle identification number)Perform dealer follow-up to address any pending concerns with initial title and registration.Manage temp tags to ensure vehicles are complaint within the state until hard plates are issued, follow-up as needed.REGISTRATION RENEWALS:Process registration renewals using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timelinessEnsure clients are billed correctly for renewals by verifying registration and service feesReconcile discrepancies using data acquired from Wheels' databases and from vendor reportsImplore best method possible to keep vehicle legal for client useContact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals. Coordinate with other departments to help fulfill missing/late requirementsEDUCATION and/or EXPERIENCE:Minimum high school diploma or equivalent2 years of previous office or customer service experienceUse of SalesForce request management system to engage and respond to client / driver requestsRecruiter SummaryRecruiter SummaryEEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job Description:WHEELS, INC.Job DescriptionJob Title: Customer Support SpecialistDepartment: Client ServicesReports To: Manager, Client ServicesPrepared Date: June 2023Approval-Dept. Mgr/Dir: Customer Support Supervisor, Client ServicesJOB OVERVIEWProvides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CRM tool and Fleetview portal.The position of Customer Support Specialist is a developmental role that provides a foundation for building the skills necessary to become an Associate Account Manager.KEY RESPONSIBILITIESEnter customer requests in CRM tool and follow them through to completionAssist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdueRespond back to customers on follow up communications related to non-strategic matters as instructed by teamFollow up with customers on requirements to fulfill requests initiated by internal departmentsProcess and complete all tasks as assigned by the Customer and Account Manager including but not limited to:Associated license and title state changesLicense and title requestsAssociated transportation requests with moving active vehicles to a new location or in and out of storage locationsAssociated divert requests with redirecting on order vehicles to a new locationMass driver/vehicle uploadsEnrollment of maintenance only vehiclesVehicle termination requestsAssist with the follow up with internal operational groups and drivers as instructed. on:Assist with answering overflow customer telephone calls during peak call timesCreate new reports and generate recurring reporting in support of customer requestsCreate/Update/Maintain Customer Profiles as instructedAssist with customer hierarchy structure changes that impact customer reporting, billing, permissions, pool naming conventions, etc.Process Used Vehicle Fair Market Value (FMV) Quote requests via automated systemScan and index documents as requiredEscalate issues that impact service deliverySKILLS/COMPETENCIESAptitude for customer service and a high degree of professionalismDiplomacy, tact and grace under pressure when working through urgent customer issuesOutstanding verbal and written communications skillsTime management skills along with excellent attention to detailAbility to be flexible and adapt quickly in a fast-paced environmentTeam player with strong collaborative skillsEnergetic and pro-active: a driven, self-starter who can work independently and as part of a teamProficient in Microsoft Word, Excel, Power Point and Outlook (Required)Proficient in mail mergeAbility to cross reference spreadsheets/worksheets within ExcelEDUCATION AND/OR EXPERIENCEAssociate Degree preferred or equivalent work experienceFleet Management Industry experience a plusOne to two years of previous Customer Service ExperienceExcellent verbal and written communications skillsPHYSICAL DEMANDS20% TravelHybrid - In office and remoteEEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job Description: JOB OVERVIEWThe Compliance Services Specialist II position manages various transactional roles within the Compliance Services team including processing of new vehicle paperwork or annual registration renewals for vehicles managed by Wheels fleet management company. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry and be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.In addition to have a clear understanding of the responsibilities of a Compliance Services Specialist I, a Compliance Services Specialist II will:Please note that this description is not all-encompassing as other ad hoc tasks are expected of the position.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONSProvide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor.Create/manage SOP's for internal processes, SME for Compliance ServicesResearch legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates.Partner with supervisor to investigate and resolve client issues and help manage escalation to completion.Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions.Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvementMonitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner.Provide training and mentoring to newest specialists to develop skills.Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics.Offer support with inbound compliance response center call centerLEADERSHIP RESPONSIBILITIESThis position has no leadership responsibilities.COMPETENCIESAbility to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.Multi-task in a demanding environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.High attention to detail to ensure accuracy and ability to audit invoicing.Demonstrate excellent follow up and problem-solving skills.Complete basic math functions to calculate complex tax documents.Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)Proficient with web-based system and databases and knowledgeable with navigating the internet.Strong networking skills with the ability to negotiate cost and pricing with various vendors.Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.EDUCATION/EXPERIENCE & KNOWLEDGE/SKILLSHigh school diploma or equivalent required along with three previous years of related experience and/or customer service experience.2 years of previous office or customer service experienceUse of Salesforce request management system to engage and respond to client / driver requestsJOB SPECIFICATIONS/ PHYSICAL DEMANDS & WORK ENVIRONMENTLeadership Responsibility: This position has no leadership responsibilities.Work Environment: This position is in Alpharetta, GA or DesPlaines, IL and operates in a professional office environment.Position Type/Standard Schedule: This is a Full-time position and hours of work are Monday through Friday; 8:30 a.m. to 5 p.m.Travel: Occasional travel (less than 10%) is expected for this position to visit with client.Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.DISCLAIMERPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Mission - Why We Exist, What We Do, and Why We Need You \n\nProfisee exists to empower the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. Profisee is a growing Microsoft top-tier partner focused on data management solutions in general and, more specifically, in the area of Master Data Management. \nReporting to our Vice President of Customer Success, the Customer Success Manager (Remote) will be responsible for helping existing customers maximize their usage of Profisee's Master Data Management (MDM) Platform, resulting in customer retention, expanded deployments, and enthusiastic customers helping to promote Profisee. \nIn coordination with various value-added resellers (VARs), you will manage approximately 50-60 enterprise software accounts that span different customer segments (strategic, develop, sustain), that are in different points in their customer journey are using Profisee under different license models (SaaS, subscription and perpetual) and deployment models (SaaS, Platform-as-a-Service within the customer's cloud tenant, IaaS within the customer's cloud tenant, and on-premise). Your a ccounts will span multiple industries. \n\n Only candidates based in the United States will be considered for employment. \n\nYour Performance Objectives - What You Will Accomplish \n\n Objective #1: Platform Adoption:\nYou will work across Profisee teams, functions, and our VAR partners to ensure that both new and existing customers are leveraging Profisee to deliver tangible business value: increased revenue, decreased cost, or decreased risk. New customers: You will engage with day-1 customers as the advocate to ensure that project planning, kick-off, requirements documentation, implementation, and go-live remain on track. Although not responsible for the delivery of those actions, you will ensure that the cross-functional teams who are responsible are tracking, and alert leadership to potential risks or delays. Existing customers: Prioritized by customer segment, you will ensure existing customers are optimally utilizing the Profisee platform to realize maximum benefit from the customer's partnership with Profisee. As needed, you will leverage support, professional services, partners and other leadership to ensure that Profisee is and will continue to deliver value as customers navigate their data journey.\nObjective #2: Retention & Renewals:\nBy ensuring customers are realizing tangible results through platform adoption, each quarter you will exceed 95% gross retention of annual recurring revenue that is up for renewal. Manage business critical escalations: In software, challenges to occur. When new or existing customers experience major challenges with their deployment, you will serve as the quarterback to bring in the right resources to assess the situation, develop mitigation plans, and then ensure those plans are executed to resolve the customer issues. Proactively identify and mitigate risk: By thoroughly understanding the implementation/adoption status and solution significance within your assigned accounts, you will leverage cross-functional teams to help struggling customers realize their data management goals. \nObjective #3: Customer Satisfaction:\nYour cross-functional coordination of Profisee, partner, and customer resources to ensure value realization will create enthusiastic customers who will readily promote Profisee to colleagues and peers. Become the trusted advisor to guide the customer to achieving business outcomes that matter to their organization. As the Profisee customer success manager you are not expected to know every answer or be able to carry out every action item independently. You are expected to leverage your peers, cross functional teams, and Profisee VARs to meet customer expectations along their customer journey. Enable key stakeholders and executive sponsors within our customers to become "Data Heros" within their own organization: By being the reliable go-to to align cross-functional teams both within Profisee and within your accounts, you will enable your customers to unleash the power of their own data. The key stakeholders and executive sponsors that you support will be able to advance their company's objectives, and in so doing, become "Data Heros" within their organization. \nObjective #4: Expansion\nBuilding upon adoption, you will identify additional use cases for the Profisee platform that result in platform expansion or conversion to SaaS.Understand use cases and value drivers across industries: Armed with a fundamental understanding of core business operations across several industries, you will leverage documented customer results and case studies to actively promote additional Profisee use cases among your accounts.Leverage Profisee thought leaders and executives to align to customers' strategic goals: You will recognize high-potential or high-risk accounts and engage cross-functional resources to develop an engagement plan to leverage those cross-functional resources in order gain access to customer executives and to align Profisee with customer strategic goals. \n\nYour Performance Goals - What You Will Accomplish After You Start \n\nIn 30 Days: Understand the solutions and value Profisee delivers, understand Profisee's account segmentation and corresponding engagement motions, and your accounts. \nThoroughly digest and familiarize yourself with 10 existing customer case studies and sit in on six customer demonstrations. Fully understand Profisee's customer segmentation model (strategic, develop, sustain) and the corresponding expected activities by motion (new customer, upcoming renewal, steady state) for each segment, and how it applies to each account in your territory. Invest time with your CSM peers, your VP of customer success, and other internal teams to research and understand the segment, current motion, and implementation/adoption status of each existing account in your territory. Develop your prioritized existing account engagement plan based upon customer segment. \nIn 90 Days: Activate your account engagement plan and engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts. Begin managing adoption for net-new accounts. \nEstablish a cadence with existing customers based on segmentation. Understand and document the current utilization of Profisee within each existing customer. For day-1 new customers, you'll be aware of the implementation status and progress toward Go live and ensure implementation and go-live objectives are metMap out key Profisee stakeholders within each customer account and document in Salesforce. Understanding key customer initiatives and priorities that could benefit from the Profisee platform. Sharing use cases and insights with customers to improve a customer's understanding of how they could expand their utilization of Profisee. Build relationships across the Profisee team such as the Presales Team, Value Consultant, product, support, strategy and other team members to bring expertise and value to our.\n\nCompetencies - What We are Looking For \nMinimum five Years Customer Success Experience: with Enterprise Software, Ideally SaaS in the IT sector. The ideal candidate will have demonstrated experience in delivering customer success to enterprise software customers. This will include managing 20 to 75 high touch accounts, in addition to providing examples of helping customers navigate through journey and adoption of complex software solutions, resulting in documented business outcomes, customer satisfaction and high retention.\nExecution: You can demonstrate skills, experience, and results where your planning, organization, team coordination, and follow through were pivotal to customer's success in deploying and utilizing enterprise software. Even with multiple competing priorities, you are able to prioritize your work, ensure flawless follow-through, and escalate for assistance where needed. You should have experience in coordinating teams (think program management) to respond to critical customer escalations and issues. You have tenacity and can break through obstacles and barriers to ensure our customers can realize their desired results. Your customers see you as a trusted advisor who will get things done. Basic understanding of business functions, core IT systems: This is a role for an experienced customer success professional who has helped customers realize value from enterprise software investments. You will already understand the basics of a modern enterprise IT ecosystem and have worked with customers across different industries thereby having gained a basic understanding of how enterprise technology supports core business functions. Motivated and Accountable: You have no problem planning the work, working the plan, and proactively communicating your progress along the way. You can tell us about times when you have rolled up your sleeves, taken ownership of a body of work, and delivered the results despite the obstacles encountered along the way. Kind, humble, and fun: You are the kind of person that values and enjoys working with peers and colleagues, who is always ready to lend a helping hand, and who instinctively goes the extra mile. Profisee has an amazing corporate culture - we want you to love working for Profisee, and to be someone who your peers enjoy collaborating with, spending time with, and investing in.

Job Description: OVERVIEW Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CRM tool and Fleetview portal.The position of Customer Support Specialist is a developmental role that provides a foundation for building the skills necessary to become an Associate Account Manager. KEY RESPONSIBILITIESEnter customer requests in CRM tool and follow them through to completion.Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue.Respond back to customers on follow up communications related to non-strategic matters as instructed by team.Follow up with customers on requirements to fulfill requests initiated by internal departments.Process and complete all tasks as assigned by the Customer and Account Manager including but not limited to:Associated license and title state changes.License and title requestsAssociated transportation requests with moving active vehicles to a new location or in and out of storage locations.Associated divert requests with redirecting on order vehicles to a new location.Mass driver/vehicle uploadsEnrollment of maintenance only vehiclesVehicle termination requestsAssist with the follow up with internal operational groups and drivers as instructed. on:Assist with answering overflow customer telephone calls during peak call times.Create new reports and generate recurring reporting in support of customer requests.Create/Update/Maintain Customer Profiles as instructed.Assist with customer hierarchy structure changes that impact customer reporting, billing, permissions, pool naming conventions, etc.Process Used Vehicle Fair Market Value (FMV) Quote requests via automated system.Scan and index documents as required.Escalate issues that impact service delivery. SKILLS/COMPETENCIES Aptitude for customer service and a high degree of professionalismDiplomacy, tact and grace under pressure when working through urgent customer issues.Outstanding verbal and written communications skillsTime management skills along with excellent attention to detailAbility to be flexible and adapt quickly in a demanding environment.Collaborator with strong collaborative skillsEnergetic and pro-active: a driven, initiative-taker who can work independently and as part of a team.Proficient in Microsoft Word, Excel, Power Point and Outlook (Required)Proficient in mail mergeAbility to cross reference spreadsheets/worksheets within Excel EDUCATION & EXPERIENCEAssociate Degree preferred or equivalent work experienceFleet Management Industry experience a plusOne to two years of previous Customer Service ExperienceExcellent verbal and written communications skills PHYSICAL DEMANDS & WORK ENVIRONMENT Office Setting/Flexible Work from Home DisclaimerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

BCforward is currently seeking a highly motivated Customer Service Representative opportunity.Position Title: Customer Service RepresentativeLocation : Alpharetta, GA Anticipated Start Date: 04/01/2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 2 years contract with possibility of ExtensionJob Type: Full time [40 Hour's week]- Contract- onsitePay Range: 21.00 /hr. - $ 23.00/hr.Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Requirements:Sales, MarketingJob Description:Bachelor's degree in business, marketing, or a related field preferred.Proven track record in sales, lead generation, or customer service roles.Excellent communication skills, both verbal and written.Strong interpersonal skills with the ability to build rapport and establish relationships over the phone and in person.Self-motivated and results-driven, with a relentless focus on achieving targets and delivering results.Ability to work independently as well as collaboratively in a team environment.Familiarity with CRM software and sales automation tools is a plus.Willingness to adapt to evolving priorities and embrace continuous learning and development.Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.Keywords:Customer service, SalesAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format to Please reference job code 221293 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Job SnapshotEmployee TypeContractorLocationAlpharetta, GA (Onsite)Job TypeBusiness Opportunity, Customer ServiceExperienceNot SpecifiedDate Posted04/11/2024