Customer Service Salary in Allentown, PA

The Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.Key Responsibilities:• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.• Answer incoming and make outgoing customer telephone calls.• Receive and resolve, within established guidelines, customer questions and concerns.• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.• Track customer information and concerns and enter data into database.• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.• Maintain new account files.• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.• Provide timely and accurate information regarding missed stops or other customer concerns.• Generate call-in work orders for drivers• Download, distribute and answer all customer inquiries received via email.• Take web request and process payments by phone.• Process customer payments via internet and take cash payment's as needed.• Enter new subscription residential accounts into system.• Run credit checks on new customers.• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.• Key all new/cancelled accounts into Tower system and verify in system.• Scan all contracts into system and maintain records of them.• Assist in completing the Affirmative Action log for all applicants.• Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.• May provide back up assistance for Office Coordinator.• Perform other duties and responsibilities as required or requested by management.Requirements:• High School Diploma or GED.• One (1) to Two (2) years customer service call center experience.Knowledge, Skills and Abilities:• Ability to implement solutions to general and specific customer concerns.• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.• Possess good organizational skills and record keeping skills.• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.• Proficient in Microsoft Outlook, Microsoft Word and Excel.• Good problem-solving ability.• Excellent data entry skills.We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

POSITION SUMMARY:This position is responsible for delivering timely and accurate information to internal and external customers, representing DSC externally and being the customer advocate internally. All employees are expected to participate in the continuous improvements of DSC in addition to the areas of responsibility listed below; these areas are intended to be broad scope and may be changed/revised as necessary.ESSENTIAL DUTIES & RESPONSIBILITIES:QUOTATIONS:Receive, price, and return requests for quotations within defined criteria.Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog)Enter won quotations in tracking system in order to provide vision to backlog and forecasts. ORDER ENTRYObtain necessary information from customer to enter an order.Enter and review all orders processed.For 100% accuracy, send acknowledgements to the customer.Make any and all necessary changes and updates to the order.SCHEDULINGObtain an accurate material requirements delivery schedule from customers and provide that information to scheduling.Provide influence and control over customers' expectations regarding our ability to meet specific demands.PURCHASINGObtain product lead times from necessary parties and provide to customer within defined criteria.Work with purchasing to obtain lead time information from outside vendors.Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from the customer.LOGISTICSProvide an accurate delivery schedule to traffic far enough in advance for trucks to be secured.Communicate information to shipping regarding what product to ship on each truck.Secure all information necessary for proper dispatch (location, job contact, hours).Have a firm understanding of logistical capabilities primarily LTL & flatbed loading, timing, and distribution capabilities.RELATIONSHIPBuild a strong positive relationship with the customer by demonstrating value, initiative, position, influence, and supporting DSC.Obtain a level of communication with the customer that allows access to all levels within their organization and provides a mutual respect for those involved.ACCOUNTINGUnderstand and assist in meeting both cash gap and earnings target.TECHNICAL PRODUCT KNOWLEDGEObtain, understand, and relay all DOT specifications for those products we supply within your specified geographic region. Provide internal and external customers with that information as needed. Provide product drawings and submittal information to customers as needed. Be familiar with AASHTO and ASTM specifications regarding products, or where and how to find the information.PHYSICAL DEMANDS:Low physical effort required to sit, stand at files, bend, stoop, lift, and walk.Maximum unassisted lift 35 lbs, average lifts less than 10 lbs.Requires ability to use a keyboard, monitor and calculator. Requires the ability to communicate verbally, both in person and on the telephone.WORK ENVIRONMENT:Inside average office environment. Average office noise levels.No personal protective equipment required.Ambient temperature between 68• and 76•

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Philadelphia/Allentown, PA.Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.ESSENTIAL JOB FUNCTIONS:Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction. Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.Develops capital plans for customers to address their short- and long-term building needs. Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.Performs other duties as may be assigned.EDUCATION & EXPERIENCE:Bachelor's degree and 1-2 years of sales experience or training required; for candidates with 3 plus years of elevator sales experience bachelor's degree is preferredAbility to read and interpret architectural and/or blueprint/drawings preferredExperience selling Service/Repair, Construction, and Modernization in elevator strongly preferredEDUCATION & EXPERIENCE:Bachelor's degree and 1-2 years of sales experience or training required; for candidates with 3 plus years of elevator sales experience bachelor's degree is preferredAbility to read and interpret architectural and/or blueprint/drawings preferredExperience selling Service/Repair, Construction, and Modernization in elevator strongly preferredThe first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Philadelphia/Allentown, PA.Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.ESSENTIAL JOB FUNCTIONS:Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction. Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.Develops capital plans for customers to address their short- and long-term building needs. Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.Performs other duties as may be assigned.

General informationJob TitleAirport Customer Service Agent-ABEDateMonday, April 1, 2024StatePennsylvaniaCityAllentownBase Pay Rate:$ 15.50Full/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shiftRequirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve issues with their delayed, lost, or damaged items. Utilizes computer software to track and catalog luggage. Handles customer interaction with class in an efficient, effective, and professional manner. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Basic Qualifications Must be a local (in-state) resident. High School diploma or GED. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to carry heavy items up and down jetway stairs. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Benefits We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

B. Braun Medical, Inc.B. Braun Medical, Inc.Capital Customer Support IUS-PA-AllentownJob ID: 2024-24005Type: Regular Full-Time# of Openings: 1Category: Customer ServiceCorp at Allentown AuxiliaryOverviewAbout B. Braun B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.ResponsibilitiesPosition Summary: Responsibilities: Essential DutiesEnter customer orders, research and respond to customer inquiries, track orders, communicate information to sales representatives, manufacturing personnel, purchasing and customers.Communication is extremely important as the majority of our products have a lead time.Generate deliveries and coordinate shipments with the appropriate warehouse.Interacts with external and internal customers at all levels of the company to provide information in response to inquiries about products and services.Handles and resolves customer complaints using good judgment and following guidelines.Receives and processes orders for capital equipment, accessories, IV poles and parts.Assists in the return of B. Braun assets; provides direction, labeling, etc.Assists with management of complex territoriesThe job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to me. General:It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons. Expertise: Knowledge & SkillsPlease refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.Requires working knowledge of technical field/area of specialization. Exercises general application of principles, theories and concepts. Follows established procedures and guidelines.Works under general supervision. May periodically assist in orienting, training, assigning & checking the work of other peers.May require some limited judgement in resolving problems.Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors. The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. #ID#LI#ELTarget Based Range $45,000- $50,000QualificationsExpertise: Qualifications - Experience/Training/Education/EtcRequired:High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.02-04 years related experience required.Regular and predictable on-site attendanceWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. .Additional Information Responsibilities: Other Duties: Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is expected to:Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Lifting, Carrying, Pushing, Pulling and Reaching:Occasionally: Reaching upward and downward, Push/pull, StandFrequently: SitConstantly: N/AActivities:Occasionally: Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, WalkingFrequently: Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting, Talking - ordinary, loud/quickConstantly: N/AEnvironmental Conditions:Occasionally: N/AFrequently: N/AConstantly: N/AWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Noise Intensity: ModerateOccasionally: OtherFrequently: N/AConstantly: Office EnvironmentWhat We OfferB. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com. Through its Sharing Expertise initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.NoticesEqual Opportunity Employer Veterans/DisabledAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.PI239018126

Job Purpose Travel to customer location to diagnose, troubleshoot and repair Miele Professional Appliances utilizing factory training, service manuals and computerized tools. Essential Functions • Support and provide installation and validation support of Professional products • Provide in-servicing on the proper use and care of all Professional products • Provide and support of preventative maintenance tasks on all Professional products • Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets. • Complete all warranty & service call, validation and installation documentation in an accurate and timely manner. • Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required • Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures • Mentor other Field Service Representatives in the proper repair of Professional products • Assist in display and trade show set up and support, as assigned • Assist Technical Support with telephone support, as needed • Contribute to the continuous improvement of technical documentation and technical resources • Promote teamwork and a positive work environment with all employees • Adherence to Miele Service Excellence Policy Qualifications • Up to 75% overnight travel possible • A valid driver's license • High school diploma or general education degree (GED) • Strong understanding of basic plumbing and electromechanical skills recommended • Good computer skills with knowledge of Microsoft Office • Ability to apply concepts of basic math • Ability to read, write and comprehend instructions, correspondence, and memos in English • Ability to multi-task • Ability to work professionally with colleagues and be a team player • Must be a self-motivated, customer oriented person with excellent communication skills Physical Requirements • Ability to sit, walk and crawl occasionally • Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently • Ability to use hands repetitively and power/simple grasp constantly • Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly • Physical ability to lift, pull and push products up to 100 pounds frequently • Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally • Ability to carry items up to 6 feet occasionally • Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts. The noise level in the work environment is usually moderate Working Conditions • May occasionally walk on slippery or uneven surfaces • May have exposure to dust, gas, fumes or chemicals • On occasion, may use special visual or auditory protective equipment • Will occasionally climb stairs and work off elevated surfaces • Frequently work with bio-hazardsWhy you might like working here: You love autonomy and the accountability for results You like working for a family run company, market leader in the premium domestic appliance. You like working for a company that believes in the aspiration to do it forever better and to be forever better A competitive compensation package 100% covered Life and long-term disability insurance Wellness discounts on medical premiums 401k with company match Generous Employee Purchase program Wellness and volunteer Programs Engaging Employee Activities ABOUT MIELE What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers. Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities. "Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER". Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V

Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: Our HVAC/R Technicians continue to drive our profession, image, and reputation. We are dedicated to providing the highest level of value-added customer service. Our HVAC/R Technicians are committed to performing service repairs, equipment maintenance, and replacements for our customers as needed, 24/7. Hardworking and integrity driven, our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients.Benefits: Company Vehicle Dispatched from home daily Paid Port to Port Tool Allowance Paid Training Paid Ongoing Training Excellent Health Insurance options including a FREE employee only option Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options FREE life insurance equal to your annualized pay rate 401k with a 50% match up to the first 6% of your contributions 7 paid Holidays 2 paid Personal days 10 paid Vacation days Responsibilities Provide the highest level of technical ability, quality, value, and integrity to our customers Install, maintain, and repair heating, ventilation, cooling, and refrigeration units for commercial customers. Diagnose and repair electronic, mechanical, and electrical components of these systems Travel to job sites in service area and work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers Maintain good working order of company vehicle, equipment, and electronics Maintain stock, parts, tools, and safety equipment in the vehicle Document details of services and parts provided to customers electronically through iPad applications Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and be able to explain need for and value of recommended solutions Participate in company-provided training opportunities Identify and report potential opportunities for additional business (new unit/ system, PM contracts, and additional services) Qualifications High school diploma, GED or suitable equivalent 2+ years of recent HVAC/R Technician field experience Must live within 30 miles of location of position listed Valid driver's license EPA Certificate Proficient in reading schematics and work plans Knowledge with advance principles of air conditioning, refrigeration, and heating Excellent written, verbal, and interpersonal skills Basic computer skills for iPad and cell phone communication and documentation Ability to work overtime, weekends, or holidays - if needed

Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-driven expertise needed to help each outdoor living space look and feel its very best. For 50 years, TruGreen has stayed committed to making its customers' outdoor living space a place they can be proud of.We are dedicated to hiring diverse talent and seeking applicants of all backgrounds, perspectives, cultures, and experiences to ensure we create the best workplace and team. Service Manager Overview (YEAR ROUND POSITION) Delivers operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also target the management and development of others by recognizing and supporting team members' current skill set, while fostering their potential, through timely and appropriate feedback and development, to increase individual and team contribution and impact. Maintains profit and loss accountability for between $6.5M and $9.5M.Responsibilities1. Demonstrates ability to manage a single site P&L and model out the financial impact of decisions made at the branch.2. Ensures that Service Managers, Specialists, and branch employees are completing required certifications3. Participates in and encourages team members to participate in training and development activities as scheduled; provides individualized on-the-job coaching to team members.4. Oversees branch office functions including phone service standards, clerical services, and collections.5. Develops plans for the efficient use of materials, equipment, and employees. Also responsible for the maintenance of the branch and warehouse cleanliness.6.Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.7. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint8.Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.9. Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints.10. Prepares regional and corporate reports.11. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.Competencies ??Customer Focus/Sales GrowthResults Orientation/Sense of UrgencyChange MasteryIntegrity/ValuesProblem Solving and Decision MakingEducation and Experience Requirements• Bachelor's degree (BS/BA/BBA) or 6 years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.• Minimum of 6 years related experience required.• Minimum of three 3 year management experience required.• Demonstrated knowledge of the organization, products, and/or services required.• ?Valid, permanent driver's license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.• Certificates, licenses, and registrations as required by federal and state law.Knowledge, Skills, and Abilities• Knowledge of general business operations, principles, concepts, and best practices• Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss• Leadership and management skills, including staffing, delegation, coaching, and performance management• Assertiveness, sales, and influencing skills• Project and process management skills• Organizational and time management• Written and verbal communication skills, including public speaking and presentations• Knowledge and skill to summarize and interpret data and draw conclusions• Attention to detail and analytical skills• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals• Ability to operate a motor vehicle on company business• Ability to travel overnight on company business as needed

Experience Designer - Service DesignJoin a leading Fortune 500 company in the energy sector, known for its strong presence in the United States.This exciting opportunity offers a fully remote contract for a minimum of 12 months, with the potential to transition into a permanent full-time role.Candidates must reside within an hour of Allentown, PA or Providence, RI.The Experience Designer - Service Design works closely with the user-research, product, and business teams to understand, decode, define, and unite our customer and employee-facing services into continuous, thoughtful, and focused user journeys. This person is a strategic partner to the service design manager and will work collaboratively to research and build service blueprints, user journey maps, storyboards, conversational, and omnichannel strategic guides in support of a large public utility's ongoing strategy to revolutionize the industry sector.About YouYou are inquisitive to the core and strive to unpack a problem from all sides before, during, and sometimes after solutioning.You are comfortable pushing past initial work requests to dig deeper and learn more to maximize design efforts.You have experience designing for both front stage and backstage experiences and understand how these worlds meet in the middle to deliver unified, delightful end-user experiences.You can articulate your design choices with creativity and clarity and welcome constructive feedback, and you are comfortable if not everyone agrees with your design decisions and are excited to work together to align on optimal solutions.You value and appreciate diversity and inclusion and look for ways to incorporate these values in our work, processes, and interactions.Your early iterations are rough and rapid, but you can also refine and deliver polished artifacts once all corners of a problem are understood.You thrive in a creative and collaborative environment and bring a yes, and... attitude to workshops, brainstorming sessions, and group design activities.About UsWe are a 100+ year old energy company entering phase 3 of a tiered digital transformation.We are user-centric, customer-driven, and employee-focused.We strive to build seamless experiences for our millions of customers and thousands of employees across our 3 operating states.We value safety, trust, and work-life balance.We fail fast and believe that getting it wrong is often a first step towards getting it right.We are looking for a like-minded individual to help us continue to develop our internal, 20+ person design team.Job ResponsibilitiesAnalyze the needs and behaviors of target users and understand business and end-user requirements to define, smooth, and improve user-interaction and application adoption.Support and conduct qualitative research with customers, employees, stakeholders, subject matter experts, and other end-users to understand how services work today and to identify opportunities for future service experiences.Advocate on behalf of the customer and end-user through design thinking, research, and collaboration.Initiate, design, and iterate on service design artifacts and related deliverables including service blueprints, user journey maps, and user interaction flows.Seek out new opportunities to continually satisfy and delight the people who depend on our customer and employee-focused tools.Describe a holistic product user experience while satisfying business requirements and observing technical constraints.Help to inspire, motivate, and guide the members of the design and product organizations.Mentor emerging design talent in understanding the right balance between business, design, and end-user needs.Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.Understand and work with our emerging tools of choice like ServiceNow and conversational / omni-channel design tools.Basic QualificationsDegree in HCI, Human Factors, Design, Design Management, Communications, or related field and 3-5+ years of direct work experience in a relevant role.Experience creating user journey maps, service blueprints, user experience flows, and other various tools to communicate service design decisions.Able to clearly articulate abstract and/or complex ideas and concepts.Comfortable working in new and unknown problem spaces and pushing past initial ideas to discover new areas of interest.Excellent skills with project and stakeholder management.Ability to create project plans and set realistic deadlines attuned to benchmarks and goals then manage the work it takes to achieve them.Comfortable with the unknown and experienced making sense of ambiguity.Understanding or experience with relational databases like ServiceNow, data visualization, and conversational, AI supported experiences.

The individual in this position manages all aspects of the after-sales and field service support functions. Responsible for providing customer support for spare parts, repairs, field service, and product assistance regarding installation, maintenance, troubleshooting and diagnostics. Deals with customers and departments in the company. Personnel in this position follow general guidelines and are expected to establish and administer procedures necessary to perform the tasks required to achieve Company goals of improved product quality, market position, and customer satisfaction.RESPONSIBILITIES:• Maintain and manage the system(s) and personnel necessary to quote and fill customer spare parts and service orders.• Effect repairs on compressors. Determine if repairs are warranty or customer responsibility.• Billable repairs quoted at specified gross margins.• Establish schedules and standards for repair and service.• Maintain required spare part inventory by issuing timely requisitions.QUALIFICATIONS: This position requires a degree in engineering or business administration with product knowledge gained through at least 5 years of experience. The absence of a degree will require a minimum of 10 years’ experience and a demonstrated capability.