Customer Service Salary in Albany, NY

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Visa sponsorship not available.Cognizant is seeking a Desktop Support - Field Services in Irving place, NY. Role DescriptionContracting at Cognizant will see you working with the world's leading companies to improve everyday life. Unlike many IT gigs, Cognizant's unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you'll never be short of finding your next gig with them. Plus you'll enjoy many of the perks you'd expect from one of the most admired companies in the world. Skills & Requirements• Perform customer support tasks Perform all onsite activities related to installation, repair, management, and maintenance.• Track and document the progression of the work.• Perform troubleshooting Identify all issues.• Suggest and implement solution.• Operate vehicle in a safe manner.• Check and update field automation systems and databases.• Adhere to company's given rules and regulations.• Team up with colleagues and other team members.• Build relationships and trust with customers and clients.• Great communication skills to work with customers.• Amazing problem-solving skills.• A technical degree is preferable.• Ability to diagnose problems with equipment.• Great mechanical aptitude.• Ability to communicate in English.• Travel is required within 50 miles of site within NYC and will be reimbursed as per policy.• Customer service skills• ServiceNow or any other ticketing system to track tickets• Inventory management• Good track record of work• Willingness to learn and follow client procedures• Good work experience on Microsoft devices like Surface Laptops and Surface ProMandatory:• Follow Safety protocols required at client place (e.g. steel toe shoes, helmet when visiting sub locations etc.)• Follow the processes and compliance• Lift up to 50lb of weightBenefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?As Cognizant's chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends. Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1160258 - Web Admin

pstrongemPOSITION SUMMARY/em/strong /pp To be successful in this position this person must become the advocate for the customer, focusing on the customer's experience. Ensures that the customer feels a sense of urgency when WE communicate and how WE communicate, that urgency MUST be felt by the customer when they arrive and throughout the repair process. Utilizes listening and observation skills to customize the WE experience the customer receives. Clearly communicates to the customer what to expect from our services and works to exceed the agreed upon expectations. Goes beyond to communicate the repair progress to the customer along with what they should expect to pay and when they should expect the services to be completed. When this situation changes, this position MUST update the customer expeditiously. /ppstrongem ESSENTIAL DUTIES and RESPONSIBILITIES/em/strong /pp • Communicates effectively with all business contacts • Maintains a professional appearance, safe working habits, and compliance with all company policies. • Maintains a Positive attitude and manages stress to ensure a calm, cool and collected image. • Is the first point of contact for our customers and is responsible for: o Interviewing the customer to get as much information about the repairs needed. o Identifies, and communicates to the customer prior to opening any repair order; who is responsible for paying for the repairs. • On ALL internal repair orders an LPO must be received prior to opening the RO o Opening repair orders in a complete manner with all needed documentation. o Completes and communicates repair estimates to customers and gets approvals for repairs. o Updates the customer on their repairs as promised or 2 times daily o Ensures that the complaint, cause and corrections on each repair order is complete and written in the simplest context so anyone could understand what was completed. o Receives payment Cash, Check or PO prior to the truck leaving. o Reviews all warranty repairs and double checks that all requirements for filing a warranty is present ECM images, parts tagged, forms filled out, etc..... • Must maintain an empathetic view of our customers distress; works to create customized repair strategies to minimize our customer's downtime and creates the best value for their overall spend. • Invoices Repair orders and keeps the Repair Cycle Time days to invoice within company standards • Contacts customers and asks for business and schedules work into the shop • Foster teamwork within the department and with all other departments. • Strives to learn and develop the skills needed to take on increasing responsibilities. • Other duties as assigned by supervisor /ppstrongemSUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE/em/strong /pp • Reports directly to the Assistant Service Manager when applicable otherwise to the Service Manager /ppstrongem QUALIFICATIONS/em/strong /pp To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. /ppstrongem EDUCATION and/or EXPERIENCE/em/strong /pp • High school diploma or general education degree GED; • Four years related experience and/or training; or equivalent combination of education and experience. /ppstrongem REQUIRED SKILLS /em/strong/pp • Effective Communicator with all levels of daily business contacts • Must have the soft skills needed to engage with ALL customers and communicate effectively • "Can Do, make it happen" attitude coupled with a High-energy level with a contagious optimism for the service business • Ability to read, analyze, and interpret the most complex documents. • Ability to respond effectively to the most sensitive inquiries or complaints. /ppstrongem PHYSICAL DEMANDS /em/strong/pp Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppbr/ppustrong WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER/strong/u/pp /ppstrongem WORK ENVIRONMENT /em/strong/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /pp /p

POSITION SUMMARY To be successful in this position the daily actions carried out must support the Service Culture of A firm, fair and fun working environment for all employees. Works closely with all management to evaluate technician performance then applies that knowledge; working with each technician to develop training paths that are custom designed for each technician. Monitors technician performance and works to manage each job in the shop to ensure a maximum return by selling the technician hours to revenue producing customers. Works closely with Service Advisors and management to communicate repair status to each customer in a timely manner; contacting customers as needed to facilitate this communication. ESSENTIAL DUTIES and RESPONSIBILITIES • Communicates effectively with all business contacts and ensures all employees know that an environment of open and honest communication is expected. • Assists in Hiring, training, motivating, counseling and Evaluating all service technicians. • Ensures all Technicians work safely, maintain a professional appearance, complies with all CO policies • Completes monthly technician performance reviews with each individual technician. • Completes or assist to complete Annual performance evaluations with Technicians. • Dispatches work to technicians ensuring the right tech is given the right job and follows up with the technician through the repair process to ensure commitments are met and the repair is quality. • Works closely with Parts to ensure all parts orders are tracked and customers are updated. • Composes repair estimates for customers and assists to get approvals for repairs. • Reviews each Repair Order when the job is done and prior to the technician clocking off to ensure: ALL paperwork is complete, support cases are closed properly and the techs work area is clean. Checks the work on each job that is finished on shift to ensure a Quality repair is completed and delivered to the customer. All needed documentation is present to file warranty (if applicable) to include software files, warranty parts tagged / returned, OEM case files updated AND ECM images collected. • Works to ensure that repairs and invoicing is completed within the standards for Repair Cycle Times. • Maintains a Positive attitude and manages stress to ensure a calm, cool and collected image of our operations is received by each Customer and our internal contacts. • Must maintain an empathetic view of our customers distress while working to create customized repair strategies to minimize our customer's downtime and creates the best value for their overall spend. • Foster teamwork within the department and with all other departments. • Strives to learn and develop the skills needed to take on increasing responsibilities up to and including the role of Service Manager. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Assists the Service Manager to Schedules and Supervise all Service Department technicians • Reports directly to the Assistant Service Manager (when applicable) otherwise to the Service Manager QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Four years related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective Communicator with all levels of daily business contacts • "Can Do, make it happen" attitude coupled with a High-energy level with a contagious optimism for the service business • Ability to read, analyze, and interpret the most complex documents. • Ability to respond effectively to the most sensitive inquiries or complaints. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Territory Supervisor for a Janitorial/Commercial Cleaning environment. Cleantec is considered one of CNY's top-rated full-service Janitorial and Facility Maintenance companies.Cleantec has provided these services to our clients within New York State since 1989 with headquarters in Syracuse New York.Cleantec promotes a collaborative employee involved culture.Overall Responsibilities: The supervisor will provide support and assist management and customers in the day-to-day operation of business assigned accounts. Provide supervision for team leaders and base line cleaners to ensure smooth functionality of customers' buildings. Maintain the company's mission statement and enforce company policies and procedures along with supporting our customers with any concerns, requests, and general customer service.Tasks Include:Following all company operation standards for training, cost control, quality, safety and on time services.Perform hands-on management duties to ensure satisfactory completion of projects on customers properties.Follow company policies around customer satisfaction and employee relations.Work with the area manager to build a team of key employees capable of carrying out operational growth strategies and improving employee relations.Scheduling new hire training with designated personnel approved by management.Conduct annual performance evaluations for staff with measurable goals approved, signed, and returned to Human Resources prior to the due date.Report and document all employee issues including attendance, call outs, write ups, discipline and submit to office with signature no later than 72 hours.Maintain budgeted hours for accounts.Maintain proper safety materials and SDS sheets in accounts.Maintain and keep inventory of all cleaning supplied at each building.Complete equipment maintenance of cleaning products/equipment (i.e. trouble shooting vacuums.)Perform cleaning duties in the event of an employee absence/ customer request.Identify areas of concern in customers' buildings through building inspections.Supervise completion of QC deficiencies found in assigned accounts within proper time frames.Maintain customer satisfaction and the highest level of customer service.Resolve customer issues in a timely manner and always document in CRM.Set up and oversee project work in customer's buildings as needed.Provide nightly reports of building activity on all staff by required format.Performs other duties as requested and assigned.Check and report all employees' time and necessary adjustments in Express Time daily by 10am.Schedule: Second shiftWage: $22.00 - $24.00 We are a pay for performance organization. Starting wages are competitive and we have a full benefit offering depending on your status.Equal Employment Opportunity. We consider all qualified applicants without regard to race, gender identity, religion, sex, color, national origin, age, disability, marital, or military/ veteran status in accordance with applicable federal, state and local regulations.RequirementsCurrent/Valid Driver's LicensePersonal VehicleOne-year minimum supervisory/management experience.Ability to lift up to 50 lbs.Consent to a Drug test and Background CheckBenefitsHealth, Dental, Vision Benefits. Life insurance. 401K. Quarterly Bonus. Car Allowance.

Customer Service Representative, Neurodiverse SolutionsReq number:R2189Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center.Job DescriptionWe are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center. The Customer Support Associate will work under the supervision of a Team Lead, allowing them team to gain hands on knowledge of best practices in the customer support industry while supporting client needs. This position will be Full-Time and remote.What You'll DoResolve customer inquiries and complaints via written and telephonic communication in a timely and accurate mannerPrepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolutionMeet all production, quality, and adherence standardsElevate issues to next level of supervision, as appropriateAttend all required training classesMaintain accurate records, including timekeeping recordsOther duties as assigned or requestedWhat You'll NeedRequired:High School DiplomaKnowledge of principles and processes for providing customer service, including customer needs assessment and meeting quality of service standardsAbility to handle many tasks simultaneously and respond to customers and their issues promptly and professionallyAbility to take direction and to navigate through multiple systems simultaneously Ability to maintain composure under stressful and fast-paced conditionsStrong written and verbal communication skills Ability to communicate complex information in a simple, customer facing wayPreferred:Experience in customer service in a healthcare related call-center environmentPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorThe ability to self-disclose that you identify as neurodivergent is a requirement of this positionThis position is not eligible for employment sponsorshipReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

General informationJob TitleUnited Airlines Customer Service AgentDateMonday, April 1, 2024StateNew YorkCityAlbanyBase Pay Rate:$ 15.76Full/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shiftRequirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve issues with their delayed, lost, or damaged items. Utilizes computer software to track and catalog luggage. Handles customer interaction with class in an efficient, effective, and professional manner. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Basic Qualifications Must be a local (in-state) resident. High School diploma or GED. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to carry heavy items up and down jetway stairs. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Benefits We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Director, Pre-Award ServicesEmployment is with The Research Foundation for The State University of New York, a private, nonprofit, educational corporation that administers sponsored program activity for the University at Albany.Description of Duties:Under the general direction of the Assistant Vice President for Sponsored Programs Administration, the Director is responsible for the design and implementation of a cohesive and flexible pre-award team that supports faculty and research staff in successfully pursuing externally funded research and scholarly activity. The Director must have excellent interpersonal and team building skills to promote a productive working relationship between Sponsored Programs Administration staff and the research community. This position also requires an individual who has vision and creativity and the ability to encourage people to be innovative problem solvers while still maintaining a highly compliant environment.ESSENTIAL FUNCTIONS Responsible for the leadership, direction, training, and mentorship of a diverse team of staff involved in the review, approval, and submission of proposals; negotiation and acceptance of grant and contract awards; issuance and negotiation of subawards, and non-financial post-award prior approval and reporting with external sponsors. (30%) Sets strategic goals for the Unit and leads efforts to achieve those goals. Establishes and evaluates team management structure and ensures clarity of team roles and responsibilities, adequate staff training and development, staff FTE levels, and workload distribution. (20%) Sets and tracks performance and productivity metrics for pre-award. Engages in process improvement activities to meet goals of efficiency and enhanced customer service. (20%) Responsible for human resources activities for the unit. This includes hiring, evaluation, termination, promotion, and ensuring onboarding and training resources for staff. Provides guidance and expertise in areas including proposal and budget development, acceptance of awards, sponsor policy, institutional transfers, contract negotiation, subaward issuance and non-financial post-award processes. (10%) In collaboration with other units of the Division develops and promotes educational activities through the presentation of workshops, meetings, and electronic resources to assist the campus community in successfully receiving outside funding sources for their research, educational and other sponsored activities. (10%) Creates and fosters an environment of support for the University research community through relationships with Deans, Associate Deans for Research, and research faculty by extending and supporting their research endeavors to secure funding. (5%) Serves as liaison with a variety of agencies and professional groups to keep abreast of current developments and to ensure compliance with relevant laws and regulations (3%) Provides other support to the Assistant VP for Sponsored Programs Administration and Division as required. (2%)MinimumQualifications: BA/BS from college or university accredited by the US Dept. of Education 7+years of progressively responsible experience in research administration, including 5+ years of leadership and supervisory experience. Demonstrated experience of federal and other sponsor regulations governing grant and contract administration, including 2 CFR 200 Uniform Guidance and Federal Acquisition Regulations. Experience reviewing common contractual terms and issues related to contracting in research administration, non-profit and/or higher education environments General knowledge of laws, regulations, and policies relating to the protection of human subjects, animal welfare, intellectual property, conflict of interest, export controls, data security and other compliance related activities. Knowledge and understanding of primary granting agency programs/processes and award terms and conditions pertinent to grant-funded research. Highly service-oriented, team-oriented, and goal oriented, with great flexibility to identify priorities, manage and respond to competing deadlines and priorities Must possess excellent verbal and written communication skills and able to communicate effectively to all levels in the organization. Excellent collaborative skills, along with the willingness and ability to interact effectively with a diverse constituency Comfort with or adaptability to utilize a variety of information systems, as well as strong Microsoft Office skillsPreferred Qualifications: Previous experience working in a university setting Certified Research Administrator (CRA), Certified Pre-award Research Administrator (CPRA), or Certified Financial research Administrator (CFRA) certification. Master's in Research AdministrationPersons interested in the above position should submit a resume, three work-related references, along with a letter of application. To apply, go to http://rfhr.interviewexchange.com/jobofferdetails.jsp?JOBID=174329Priority Review of applications will begin 15 days from (posting date). This position will remain open until filled.Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report ("Clery Report"): http://police.albany.edu/ASR.shtmlAs an Equal Opportunity / Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.

JOB DESCRIPTION Join Tremco CPG Inc. and experience what it takes to be part of an aggressive, growth-oriented company with revenues close to $1 billion dollars. This exciting program is with the Roofing & Building Maintenance and the Weatherproofing Technologies Incorporated (WTI) divisions. Starting day one, you will receive real world, hands-on exposure to general contracting, roofing, weatherproofing, project management, and so much more! Our unique summer program has been specially designed to provide a strong foundation for your career. You will be partnered with a senior mentor and work alongside industry experts while also learning advanced construction project management technology. You will gain real experience on jobsites that could include arenas and stadiums, hospitals, historical landmarks, commercial properties, and some of the best schools in our country. During your time in our program, you will also become certified in OSHA's 10-hour safety course at no cost to you. Interested? Apply today! We are seeking students in their junior or senior year in Construction Management, Architecture, Engineering, Business, or students interested in a career in construction and committed to building both a better world and a better future.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.Dal-Tile is currently seeking an exceptional Customer Experience Specialist to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems like CRM, Oasis, SAP, Mircosoft Office and other programs.Primary ObjectiveEnsure our customers have the best showroom experience from initial contact to sales closure thus increasing sales and repeat business.Major Function and Scope Ensures all aspects of the customer selection and buying experience are exceptional. Including initial contact, specifications, pricing, sourcing, and order placement. Provides customers with selection advice and product expertise. Facilitates tile and stone selection and project development. Communicates with customers and internal teams to follow lead and capture sale. Supports sales growth by performing various duties including CRM reporting, answering phones and customer inquiries, setting appointments, quotes, sales transactions, sales reports, and customer contact lists, to enhance the shopping/buying experience. Assists in the operations of the showroom including ordering, receiving, and shipping samples for customers and maintaining samples and displays within the showroom. Assists showroom efforts with lead generation and business research/development. Maintains showroom samples/sample room and product labels. Assists in planning and coordination of social media posts and significant showroom events. Performs other related duties and special projects required to help move the paradigm of the customer selling experience as required.Experience and Knowledge Required Requires High School diploma or GED Associates degree preferred but relevant work experience considered in lieu of degree 2 years retail/design showroom/tile industry/customer service or project management required Proficient at reading blueprintsCompetenciesSuperior interpersonal and written/oral communications skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals. Exceptional organizational and time management skills Working knowledge of Microsoft office including Excel and PowerPoint. Familiar with various social media platforms.Other Pertinent Job InformationDisclaimer: The information on this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Position Title Servicing Customer Advocate I (Customer Service Representative)LocationJob Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective mortgage customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.In this role, you will expand on your current skill-set, mastering soft-skills and becoming an expert with our Primary and Advanced call-types. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting complex customer interactions.17.00 - 21.25 - 25.50Hours of Operation:11:00 AM EST to 8:00 PM EST Mon-Friday7:30 AM EST to 4:00 PM EST - Rotating Saturdays. If you work on a Saturday, you will have a day off the following week.Job Responsibilities:Customer Service:Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customersBe an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groupsMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityDrive results and engage applicable partners on trending customer issues through internal communication tools.Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the mortgage industryHave flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays and weekendsJOB REQUIREMENTS Required Qualifications:High School Degree or Equivalent required; some college coursework or degree preferred2+ years of contact center experienceA passion for customer service with excellent communication and program solving skillsStrong technical knowledge and adapt in navigating multiple programs and applications simultaneouslyIntermediate knowledge of MS Office SuiteA proven track record of thriving in a fast-paced customer facing environmentPreferred Qualifications:Financial Services experienceSalesforce or comparable CRM experienceExpertise with MS Office SuiteExpertise with MSP Black Knight or comparable mortgage applicationsWorking proficiency in the Spanish languageA proven track record of exceeding performance metrics within a contact center environment