Customer Care Specialist Salary in Alabama, USA

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.Connected Care Implementation Specialist Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.We are considering fully remote candidates for this role. Preferred locations include the northeastern United States and western United States. This role requires 75% travel.About the role In order to help Cochlear make a difference in people's lives and support our customers, we are recruiting for a Connected Care Implementation Specialist. Your success in this role is measured by providing a world class customer experience to Cochlear's recipients and their clinicians by ensuring efficient and effective implementation of Connected Care services and solutions in-clinic or hospital.Key ResponsibilitiesAct as the Connected Care implementation subject matter expert internally and externallyParticipate in customer discovery meetingsDevelop proposal for Connected Care services and solutions, including recommendations for products, process and timeframe for implementation and metrics to measure successProject manage implementation process for customers and internal teamsPartner with operations, compliance, data privacy and security and other cross-functional teams to ensure successful Connected Care implementationAct as liaison between customer and internal teamsExecute approved implementation plans, such as identifying core customer team, conducting customer training and software testing and patient communication recommendations across a variety of clinicsBe on-site with customer team at key project milestones and as neededDefine and document sustainable adoption and utilization models for Connected Care portfolio across a variety of clinicsLead ongoing and future development of Connected Care Implementation TeamIdentify new tools, services or materials that will be needed to offer best-in-class customer experienceConduct ongoing refinement of the implementation process based on experience and metricsReporting of progress and feedback to leadership, sales, product and collaborating teamsConduct post-implementation customer follow up to ensure successful adoptionKey Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:Requirements:Minimum of 5 years of experience working with clinics or hospitals to implement new technologies or in clinical operationsExperience in Audiology or ENT clinics a plusAble to run multiple implementation projects at various stages simultaneouslyCollaborate successfully with customers and cross-functional internal teamsCan effectively and professionally interact with patients, clinicians and administrators as neededExperience with clinic and hospital protocols, workflows, and EMR and IT systemsPrior experience implementing digital health solutions a plusCommunicates implementation projects status and risks to appropriate cross-functional teamsDemonstrate professionalism and can ensure high-level of customer satisfactionTravel up to 75%Total RewardsIn addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.Pay Range in the United States: $85,000 - $93,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.Who are we?Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.Physical & Mental DemandsThe physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.The work environment is a home/office environment and represents those an individual may encounter while performing the essential functions of this job. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

ABOUT YOUAre you passionate about joining an inclusive work environment, committed to leading new ideas and pathways, and delivering value? If the answer is, "Yes!", then we have an exciting opportunity for you.Who are we? We are Montrose Environmental Group, a global environmental services provider offering environmental planning and permitting, measurement and analytical services, and environmental resiliency and sustainability solutions. Our qualified engineers, scientists, technicians, associates, and policy experts are proud of our collective expertise and the collaborative nature of our approach to helping clients. We strive to optimize environmental resiliency in a way that effectively complements our clients' decision-making and operations and efficiently fulfills their project requirements.We have over 80 offices across the United States, Canada, Europe, and Australia and are approaching 3000 employees - all ready to provide solutions for environmental needs.WHAT WE CAN OFFER YOUOur Mission is: To help protect the air we breathe, the water we drink, the soil that feeds us, and is supported by our Principles: We Value Our People, We Value Our Community, We Value Our Clients, We Value Our Shareholders.We care for the well-being of our people and offer:Mentorship and professional development resources to advance your careerDirect exposure to our industry's leading experts who are solving the world's toughest environmental challengesAn entrepreneurial environment where you can learn, thrive and collaborate with talented colleaguesOpportunities to engage and contribute in our Diversity, Fairness and Inclusion and Women Empowering Leadership employee resource groupsCompetitive compensation package: annual salary ranging from $60,000 - 80,000, commensurate with accomplishments, performance, credentials and geographyCompetitive medical, dental, and vision insurance coverage401k with a competitive 4% employer matchProgressive vacation policies, company holidays and paid parental leave benefits to ensure work/life balanceA financial assistance program that supports peers in need, known as the Montrose FoundationAccess to a student loan planning tool to optimize your student loan payoff plans and compare student loan rates with lenders.A DAY IN THE LIFEAs a Safety Specialist for Montrose Air Quality Services (MAQS) Stack Division, you will report to the Safety Director. The Safety Specialist will support the health and safety team and the day-to-day safety performance for the U.S. MAQS Stack Division. The duties below are anticipated but may change based on the candidate's skillset and knowledge base. In general, we share duties and projects based on need, so flexibility is vital to the success of the role:Job Duties:Build interpersonal relationships with the Safety Director and MAQS Operations Management to achieve a high level of safety performance across the area of responsibilityDrive standardization of HSE practices through the teams to achieve continuous improvement in HSE performanceProvide HSE support to customer locations that include major refineries, chemical plants, power plants, and other testing facilitiesWork with line management to proactively ensure compliance with government regulations, customer, and company requirementsPerform written program audits, track action items to closure, and assist local offices in completing necessary tasksInspect workplace environments, activities, and conditions to verify compliance with local, state and OSHA requirementsMeasure and report on KPIs and utilize HSE systems to foster improved HSE performance improvementAssist with and/or Investigate and document incidents with local teams, and develop meaningful corrective actionsDevelop periodic written communications, such as "Safety Flashes" and "Safety Toolbox Talks" to reinforce relevant topicsIdentify problems related to safety/compliance, and present and implement solutionsPrepare periodic safety posters, safety meeting materials, newsletters, etc., to share with local officesDevelop and deliver training modules for HSE tasksComplete assigned projects and tasks in a timely mannerAssist with the Driver Safety Dashboards, driver list, asset lists, and training to support Montrose's Driver Safety Program, including periodic audits and follow-up.Your Expertise and SkillsDegree in Safety or Environmental or related field (required)1-5 years of relevant safety work experience (required)General knowledge of Federal and State OSHA requirements Experience in Stack Testing a plusPrior Health or Industrial Hygiene experience a plusSelf-motivated and able to prioritize tasks with competing priorities, is requiredKnowledge and experience with, but not limited to, hands-on training is a plusProficiency in Microsoft Office Suite and other related business applications/software is requiredOSHA 30-hour training a plusStrong verbal and written communication skillsAbility to work independently and in a team environmentMust have a valid driver's license and a clean driving recordPhysical RequirementsAbility to climb ladders and stairs and navigate industrial facilities.Ability to work from heights and wear a respirator.Ability to walk on uneven surfaces when at other facilities or project locationsAbility to travel up to 50% of the time, both domestically and internationally.Ability to work at a desk and/or computer for extended hoursThe above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 949-988-3500 or [email protected] for assistance.MAKE THE MOVE TO ACCELERATE YOUR CAREERWe are going to be blunt - the way we work may not suit everyone. We are a fast-paced, dynamic, and high-growth company. You are your own boss, but you will get tons of guidance and plenty of support from talented, super-smart colleagues and its service providers. Therefore, if freedom, autonomy, and head-scratching professional challenges attract you, we could be the perfect match.Want to know more about us? Visit montrose-env.com and have fun!Montrose is an Equal Opportunity Employer. Montrose is committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Montrose is committed to providing access and reasonable accommodation in its employment for individuals with disabilities.#INDMEG#LI-MEG

Job DescriptionPrimary Function:Coordinate and manage relationships with participating provider practices. Maintain detailed understanding of HEDIS / STAR/ CAHPS performance measures. Develop and maintain a process to ensure all customers in participating provider practices meet all quality metrics. Supports the delivery of cost-effective, quality -based health care services for health plan customers by development and implementation of alternative treatment plans that address individual needs of the customer, their benefit plan, and community resources. Plans, implements, and evaluates appropriate health care services in conjunction with the physician treatment plan. Utilizes clinical skills to assess, plan, implement, coordinates, monitor and evaluates options and services in order to facilitate appropriate healthcare outcomes for customers.Responsibilities:Identifies Quality gaps and metrics for customers and communicates to providerReview STAR summary gap report (daily) by payorReviews Arcadia polychronic reportsClinical review of charts for clinical documentation integrity ( # Charts Reviewed to TBD by polychronic report threshold)Query provider based on clinical chart findingsFollow up and track provider query's (weekly)Maintains physical presence in participating provider practicesIdentifies high-risk/high-cost patients for possible case management intervention and refers to appropriate clinical program.Interfaces with providers of medical services and equipment to facilitate effective communication, referrals, supports discharge planning, and alternative treatment plan development.Identifies customer needs, coordinates and supports planned and unplanned transitions and post discharge follow up calls which may include primary care physician and specialist appointment schedulingNurse notifies PCP daily of admissions and dischargesCollaborates with the attending physician to achieve identified patient outcomes.Tracking of monthly IPM reports by PCPAttend and participate in weekly team or provider meetingsCollaborates with supervisors, team members, and utilizes buddy system for back up coveragePerforms telephonic outreach as directedCommunicates with all departments to resolve issuesUnderstands and follows administrative guidelines (policy and procedure) of the departmentAttends and actively participates in staff meetings.Requires on camera participationAttends clinical documentation integrity trainingProvides detailed clinical chart review to verify chronic conditions and related symptomsSupport Chart reviews and Pulls medical records for HEDISSupports Health Plan with CAHPS and STARS initiativesExtract data as needed and document in appropriate systemOther Duties as assigned.Supervisory Responsibilities:NoneJob Related Skills:Utilizes critical thinking skillsVerbal and written communication skillsInterpersonal skillsBasic Mathematical and statistical abilityOrganizational skillsTyping and computer knowledge- able to type 35WPMKnowledge of utilization review requirements and proceduresKnowledge of current health care practices and appropriate treatments.Knowledge of community resourcesAbility to travel to and work at participating provider officesWorks independently with minimum of supervisionBilingual - preferred Spanish both conversational and writtenExperience:Current Licensure as a LPN or LVN , in the state of residence in good standing.Associates degree, diploma or B.S. in NursingThree to Five (3-5) years recent experience in an acute-care environment, case-management or utilization management position (experience can be a combination of LVN/RN licensure)Previous HEDIS and/or CMS STARs experience a plus Role requires working onsite at providers office. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Requisition:202200036STitle:Specialist III - Insurance Referral SpecialistFLSA status:Non-ExemptHiring Salary:This position is a pay grade 6. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdfOccupational Category:Technical/Para-ProfessionalDepartment:COM Clinical PracticeDivision:Division of Academic AffairsOpen Date:02/03/2022Open Until Filled:YesEducational and Experience Requirement:Associates degree required in a related field. Bachelor's degree preferred. Three years of experience in health care, customer service, or a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.Nature & Purpose of Position:Performs specialist duties to evaluate referrals against payer requirements and comply with reimbursement for services in compliance with company policies and goals. Serves as a liaison between the practice, the referral sources, patients and the insurance payers.Primary Responsibilities:Obtains and maintains authorizations and referrals for services as needed. Processes all required paperwork according to established procedures. Ensures all needed documentation is collected for patients. Responds to phone calls and email inquiries in a timely and professional manner. Provides direct, professional and knowledgeable interactions with patients, physicians, referral sources and the treatment team as a whole. Interacts with payers to ensure the reimbursement of services is timely and efficient. Educates patients on billing process and healthcare benefits. Performs other related duties as assigned.Other Specifications:Requires a high level of customer service in all interactions with internal and external customers. Strong problem solving abilities are needed for success. Must address concerns of patients. Must maintain patient and staff confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and the Family Educational Rights and Privacy Act (FERPA) regulations.This position is located at the College of Osteopathic Medicine facility in Conroe, Texas.Full Time Part Time:Full TimeQuicklink:https://shsu.peopleadmin.com/postings/30350EEO Statement:Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Account Executive, Point of Care and manage your territory offering Siemen's Diagnostic Point of Care (POC) products, services, and solutions to new or existing hospital or hospital owned/operated customers directly and through channel partners. Your role: You are responsible for the direct and indirect sale of our POC product, which includes Blood Gas, EPOC, IT Solutions You are responsible for high volume hospital segments and prospecting for new business while managing and maintaining established customer accounts Will achieve sales goals through direct and distribution channels You develop the territory sales strategy for penetrating the hospital POC market through direct and distribution channels You develop growth forecasts and funnels for POC product portfolio and/or distribution channels to ensure the highest level of service to achieve overall goals Execute upon Sales and Marketing Strategic Imperatives established by Sr. Sales and Marketing leadership. Your expertise: Proven history of successful capital sales achievement with a minimum of five years of direct and/or channel partnership experience. Ability to influence distribution partners and collaborate across all levels of an organization (internal and external). Familiar with Miller Heiman or SPIN sales processes and methodology Proven experience selling across multiple departments complex direct and indirect capital sale within the hospital market. High level of presentation skills and ability to motivate and inspire others to exceed their goals. Reside in assigned territory with ability to travel. Experience selling Point-of-Care clinical products or clinical lab diagnostic products strong preference. To find out more about the specific business, have a look at : https://www.siemens-healthineers.com/en-us/products-services Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site https://jobs.siemens-healthineers.com/careers We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. #LI-KL1 Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. 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About College BoardCollege Board is a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world's leading educational institutions and is dedicated to promoting excellence and equity in education. Each year, College Board helps more than seven million students prepare for a successful transition to college through programs and services in college readiness and college success-including the SAT®, the Advanced Placement® Program, and BigFuture®. The organization also serves the education community through research and advocacy on behalf of students, educators, and schools.About Career KickstartCareer Kickstart expands the successful AP model to the career and technical education space by offering schools a new set of career-oriented high school courses that provide students with relevant, high-quality instruction and experiences that lead to industry-recognized credentials and college credit. Ultimately, these experiences power students' progress to in-demand jobs in high growth sectors and access to choice-filled lives. We are in the process of building courses and assessments for a Cybersecurity Pathway, and are seeking dynamic and experiences candidates to join our team and to bring high-quality Cybersecurity Assessment experiences to all students.About the OpportunityAs the Director, Assessment Specialist: Networking Fundamentals, you are responsible for the quality and validity of all assessment content for the Networking Fundamentals exam. Cybersecurity 1: Networking Fundamentals is the first course in a two-course Cybersecurity Pathway.The Assessment Specialist is the primary point of contact for all assessment content developed for the Networking Fundamentals exam. The Assessment Specialist is responsible for all item development and management, from authoring to administration, as well as training and collaborating with subject-matter experts (SMEs) in K-12, higher education, and industry. The Assessment Specialist trains SMEs on assessment development protocols, translates across academic and technical experts, coordinates with pre- and post-production colleagues (including editorial, graphics, publications, and psychometrics) and collaborates to develop formative assessment materials and resources to support CK Cybersecurity Pathway teachers and students across the United States.In this Role, You WillAssessment Development and Scoring (80%)Serve as the assessment lead for Cybersecurity 1: Networking Fundamentals.Collaborate closely with the assessment lead for Cybersecurity 2: Cybersecurity Fundamentals as well as the course leads for both courses to maintain harmony across pathway exams.Recruit, train, monitor, and provide feedback to assessment item writersAuthor and revise assessment content and train others to author assessment contentLead the development of all formative and summative assessment content through iterative review stages with multiple internal and external stakeholders, including the Cybersecurity Course Leads, Assessment Production teams, CK Assessment Director, and Test Development Committee.Be responsible for development of all assessment forms, ensuring that the exam aligns with approved curricula and test specificationsConduct multiple face-to-face weekend meetings as well as virtual meetings (during work week, evenings, or weekends) with each of the committees within your stewardship as well as other committee meetings in the discipline as needed.Lead in-person and virtual scoring events and produce scoring materials to publish for teacher and student useAssessment Quality and Process (20%)Contribute to current research and best practices related to assessment; participate in regular discussions with other Career Kickstart and AP Curriculum & Assessment colleagues on current assessment standards and practices, building toward common, shared beliefs about the direction of CK assessment and the larger CTE educational and assessment communityContribute to creating and refining processes for efficient, high quality assessment developmentRefine and improve question task models in collaboration with Assessment Director and other internal and external stakeholdersMake data-driven recommendations for CK Cybersecurity exam design improvements in collaboration with and aligned to other College Board initiativesMonitor and improve exam validity, reliability, fairness, and quality, as well as reader reliability in accordance with established program thresholdsServe as a recognized and trusted resource within the community by collaborating with the CK Course Leads in engaging with the community to drive teacher satisfaction with the CK Cybersecurity Pathway courses and examsAbout YouYou have:Knowledge of current trends and emerging topics in K-12, higher education, and/or industry networking/cybersecurity standardsAdvanced degree or certification is preferred, though not required. (e.g., a Master's degree in education, computer science, or information technology; industry certifications such as CompTIA Network+, Security+, etc.)Familiarity with current networking assessments, including industry recognized credentialsUnderstanding of Career and Technical Education programs, goals, and stakeholders (preferred)Willingness to explore new and creative methods for assessmentTeaching experience or applied professional experience in computer networking or a related field (preferred)Experience in standardized assessment development (preferred)Experience with digital assessment (preferred)Excellent oral and written communication skills, including the ability to translate complex technical information for a variety of audiences and purposesExcellent organizational and planning skills, including the ability to effectively handle multiple, competing tasks simultaneouslyMeticulous attention to detail, including the ability to closely proofreadExcellent skills in process and procedure implementation, including adhering to project plans and schedules, and maintaining project management documentation for trackingTechnical acumen and aptitude; proficiency with Microsoft Office and use of browser-based applications and toolsExcellent interpersonal and collaboration skills, including the ability to interact with staff at all levelsWillingness to give, accept, and address constructive feedbackStrong customer service orientationAbility to travel 6-10 times a year (domestic)You must be authorized to work in the USAbout Our ProcessApplication review will begin immediately and will continue until the position is filled. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process.Preferred Application Deadline: April 15, 2024About Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-REMOTE#LI-GG1

Requisition:202400064STitle:Maintenance Specialist - Plumbing ServicesFLSA status:Non-ExemptHiring Salary:This position is a pay grade 3. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdfOccupational Category:Skilled CraftDepartment:Facilities Management - Facilities ServicesDivision:Division of Finance and OperationsOpen Date:02/15/2024Open Until Filled:YesEducational and Experience Requirement:High school graduate or G.E.D. equivalent. Four years of experience in performing a variety of semi-skilled maintenance and repair work in one or more craft areas. Additional education may be considered in lieu of experience.Nature & Purpose of Position:Assists a journey person in the performance of a variety of maintenance and repair work in one or more craft areas. May perform semi-skilled duties without supervision. Responsible for performing a variety of maintenance and repair tasks of a semi-skilled level in one or more craft areas.Primary Responsibilities:Provides customer service to the Sam Houston State University campus community by performing routine assistance with plumbing related projects, repairs, and emergencies. Repairs, installs, cleans, inspects and performs preventative maintenance of plumbing systems such as domestic hot and cold water, air systems, sewage, storm drains, gas appliances, hot water heaters and fire sprinklers. Assists with the installs and maintenance of valves, faucets, traps, sinks, wash bowls, sewer piping, water piping, storm lines, water closets, urinals, pumps, hot water heaters, gas piping, and furnaces. Unstops clogged pipe, lines, or other plumbing systems. Assists with ordering materials and parts. Performs preventative maintenance work, documents issues and work in work order system. Checks equipment, all aspects of building, and takes care of general emergencies. Climbs ladders, stairs, inclines and declines. Works with various shovels and spades, works in ditches and trenches and operate small trenchers or other plumbing equipment. Performs other related duties as assigned.Other Specifications:Must be able to use various types of tools and equipment of the plumbing trade including but not limited to ladders, hammers, all types of screwdrivers, ratchets, utility knives, saws, hand drills, rotary hammers, reciprocating saws, circular saws, polyvinyl chloride primer and adhesive, all types of pliers and tape measures, pipe threading equipment, copper solder and flux, open flames and torches and other equipment of the plumbing trade. Will be exposed to various weather elements, dust, dirt, heat, cold, noise, vibration, congested work area, confined spaces, overhead work and heavy lifting. Works in sewage water with lead joints and other sewage byproducts. Experience with working a backhoe is a plus. Work occasionally includes high places, mechanical rooms, plant environments, kneeling, bending, and crawling. May assist in training other employees. Extreme care is necessary in the performance of duties to prevent injury to self and others.Uniforms and identification badges are provided by the University according to departmental policy. Must wear required uniforms and display badge. May work hours other than 8:00 a.m. to 4:30 p.m., Monday through Friday, as scheduled. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift, or called in during weekends and holidays. Special procedures sometimes require extended hours.Position requires driving and operating a university vehicle, therefore, a valid Texas driver license and driving record acceptable to the University's insurance carrier is required.Full Time Part Time:Full TimeQuicklink:https://shsu.peopleadmin.com/postings/38237EEO Statement:Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.Annual Security and Fire Safety Report

Overviewi3 is looking to provide professional and relevant configuration management support to the Uncrewed Aircraft Systems (UAS) Product Office (PO) at Redstone Arsenal, AL and across the Globe. We're seeking a Configuration Management Specialist professional to manage and control changes to baseline configurations of software, hardware, and other assets. Monitor and support configuration management processes and tools. May provide work guidance to less experienced CM Specialists, under the guidance of the senior level personnel performing data management tasks as required by contract. This position is located in Huntsville, AL at Redstone Arsenal. Responsibilities Provide user support and troubleshoot issues with configuration management software. Perform and coordinate audits of systems and software to verify compliance with established baselines. Serve as the primary point of contact for all configuration management related activities. Ensure the proper baseline identification of configuration items, perform periodic audits, and provide verification of version release configuration items. Develop, maintain, and implement configuration management process standards, plans, and procedures. Ensure changes to the process methods and processes are properly approved, communicated and managed throughout the CM lifecycle.Qualifications Bachelor's degree in a relevant Software or Computer Science related field. Additional experience may be considered in lieu of degree. 3+ years of related work experience in configuration management and requirements development. Active DOD Secret or higher level clearance. Must be able to maintain the level of clearance required for this position. U.S. citizenship. About i3Headquartered in Huntsville, AL, i3 is a national leader in providing innovative technical and engineering solutions to a broad customer base across the U.S. DoD. Specializing in missile and aviation engineering and logistic services, electronic warfare and electromagnetic affects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, engineering analysis, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation. We were founded in 2007 with the intent to do business differently. Our focus is to leave our team members and customers better than we found them. Our ultimate goal is to strengthen our Nation and our warfighter.Perks and Benefits at i3: 100% team member owned Outstanding insurance coverage 401(k) match Health and wellness incentives Tuition and certification reimbursement Generous PTO Fun culture with company activities Countless opportunities to give back to the community through our charitable organization, i3 CaresWe work hard. We compete hard. We play hard. Apply now to join us!

Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/ Team (Project) Introduction 9th Way Insignia Technology is looking for a Telecommunications Engineering Specialist to join our team to assist in providing Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio. BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. Functional Job (LCAT) Information: A Telecommunications Engineering Specialist designs or configures voice, video, and data communications systems. Supervise installation and post-installation service and maintenance Professional Level Information: A Telecommunications Engineering Specialist aligns as an Engineer (2) within 9th Way Insignia Technology. An Engineer, 2 has a good understanding of the software development life cycle and can take on work without much direction majority of the time. Performs multiple engineering-related tasks in various assignments within the project and firm. An Engineer, 2 has broad knowledge of engineering procedures and assists in the resolution of complex problems. An Engineer, 2, has strong technical skills and background, a knack for learning new technologies, and a blend of good problem-solving and innovation needed to resolve a wide variety of technical production challenges. Responsibilities: Voice Network Design and Architecture: Design, plan, and implement voice telecommunications networks, including PBX systems, VoIP solutions, SIP trunks, and unified communications platforms, to meet business requirements and industry standards. Voice Technologies: Evaluate and deploy voice technologies such as IP telephony, session border controllers (SBCs), voice gateways, and softphone applications, ensuring seamless and secure voice communications. Quality of Service (QoS) Optimization: Implement and optimize QoS policies, traffic prioritization, and bandwidth management techniques to ensure high voice quality and performance across the network. Unified Communications (UC): Integrate voice systems with unified communications platforms (e.g., Cisco Unified Communications Manager, Microsoft Teams) and collaboration tools to enable seamless voice, video, and messaging services. Voice Security: Implement and maintain voice security measures, encryption protocols, access controls, and call authentication mechanisms to protect voice communications and prevent unauthorized access or eavesdropping. Vendor Management: Evaluate, select, and manage voice and telecommunications vendors, service providers, and equipment suppliers, negotiate contracts, and oversee service level agreements (SLAs). Troubleshooting and Incident Response: Investigate and resolve complex voice network issues, conduct root cause analysis, and implement corrective actions to minimize voice service disruptions and downtime. Documentation and Compliance: Maintain accurate documentation of voice network designs, configurations, procedures, and compliance documentation, ensuring adherence to regulatory requirements (e.g., FCC regulations). Team Leadership and Collaboration: Provide technical leadership, mentorship, and training to junior engineers and team members, collaborate with cross-functional teams (IT, network operations, security) on projects, and contribute to technology planning and strategy discussions. Continuous Learning and Innovation: Stay updated with emerging voice technologies, industry trends, and best practices in voice telecommunications, evaluate new tools and solutions, and drive innovation in voice network design and optimization. Requirements: Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or related field (or equivalent work experience in lieu of degree) 7-9 years of experience in voice telecommunications engineering, with a focus on designing, implementing, and managing voice networks and systems. In-depth knowledge of voice technologies such as PBX systems, VoIP, SIP, RTP, codecs, and call control protocols (e.g., H.323, SIP). Experience with voice gateways, session border controllers (SBCs), unified communications platforms (e.g., Cisco UC, Microsoft Teams), and voice quality monitoring tools. Strong understanding of network infrastructure, IP routing, QoS principles, and network security concepts related to voice communications. Excellent analytical, problem-solving, and decision-making skills, with attention to detail and a focus on delivering high-quality voice solutions. Strong communication, leadership, and collaboration skills, with the ability to work effectively in a team environment and interact with stakeholders at all levels. Certifications such as CCNP Collaboration, CCIE Collaboration, CompTIA Network+, or equivalent certifications are highly desirable. Preferred/Desired: Certifications such as CCNA, CCNP, CCIE, CompTIA Network+, or equivalent certifications are desirable. Salary Range: The salary range for this position is $77,096- $118,0009th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Location: Remote 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. PDN-9bc74b33-f8f9-430f-b489-2876e3ca3961

Overviewi3 is seeking a Time & Expense Specialist to join our team. The successful candidate must be able to work in a fast-paced environment performing a variety of tasks to administer and support Deltek Time and Expense activities as assigned.Responsibilities Enter, review, and approve expense reports for compliance with i3 polices, the Federal Acquisition Regulation (FAR), and the Joint Travel Regulations (JTR) Provide technical support for all Time and Expense related issues Must be passionate about providing great customer service to all team members Assist with helping/training team members to ensure the efficient and effective use of the system Assist with timesheet compliance checks as needed Learn travel booking process and assist as needed Collaborate with other roles and departments Contribute to account reconciliation process to ensure accuracy of all costs Assist senior personnel in various reporting compliance requirementsQualificationsSuccessful candidates should have the following qualifications: Bachelor's degree in business or related field preferred All levels of related experience considered, but no direct prior experience required Minimum of two (2) years applicable customer service experience is preferred Must have strong PC skills and be proficient with Excel, Word, etc. Knowledge of Deltek Time & Expense and Deltek Costpoint is beneficial Must have excellent interpersonal, written and verbal communication skill Must be proactive, detail-oriented and a self-starter Ability to prioritize and multi-task Hard-working, self-motivated and possesses a positive attitude Strong organizational and communication skills, the ability to perform effectively within aggressive deadlines Ability to prioritize and work with minimum supervision and be persistent in follow-through Ability to obtain and maintain a Secret Security ClearanceAbout i3Headquartered in Huntsville, AL, i3 is a national leader in providing innovative technical and engineering solutions to a broad customer base across the U.S. DoD. Specializing in missile and aviation engineering and logistic services, electronic warfare and electromagnetic affects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, engineering analysis, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation. We were founded in 2007 with the intent to do business differently. Our focus is to leave our team members and customers better than we found them. Our ultimate goal is to strengthen our Nation and our warfighter.Perks and Benefits at i3: 100% team member owned Outstanding insurance coverage 401(k) match Health and wellness incentives Tuition and certification reimbursement Generous PTO Fun culture with company activities Countless opportunities to give back to the community through our charitable organization, i3 CaresWe work hard. We compete hard. We play hard. Apply now to join us!