Customer Service Salary in Alabama, USA

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger s driving standards. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! Minimum - Excellent communication and customer service skills- Must annually pass a DOT regulated medical exam- Must be at least 21 years old- Must be able to lift up to 50 lbs. with or without reasonable accommodation- Ability to operate a delivery van and handheld tablet device- Must have a good driving record Desired - High School Diploma or GED - Any delivery driver experience- Any customer service experience- Provide excellent customer service while delivering orders to the customer- Act as a brand ambassador when discussing Kroger s Seamless Experience and delivery process with customers- Ensure a high degree of professionalism and personal presentation when interacting with customers- Drive a company vehicle safely and in accordance to Kroger's driving standards- Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur- Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards- Control and maintain an accurate record of customer deliveries- Assist fellow drivers that may encounter difficulties while out delivering- Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations- Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor- Complete pre-inspections check of company vehicle before use and report any defects to supervisor- Operate company provided technology devices for mapping and customer interaction- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Montgomery, AL, USAFull time2024-03-26R24_0000005679SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.• Orders items to ensure appropriate inventory levels are maintained for customers.• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.• Determines the most cost effective shipping method for customer orders.• Partners with Account Representatives to ensure customer satisfaction.• Expedites backorders. May pull inventory and prepare order for shipment to customer.• May handle customer returns.• Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:• Reliability, organization, and attention to detail required.• Strong communication skills including written, verbal, and listening.• Ability to multi-task and time management skills required.• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.• Product knowledge is preferred.COMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI238685436

Freedom Heating & Cooling 2881 Shannon Oxmoor Rd, Birmingham, AL 35211Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. ResponsibilitiesAnswers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned QualificationsHigh school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Exxel OutdoorsThe Customer Service Representative (CSR) role is responsible for delivering the highest quality customer service possible to our consumers. The CSR contributes to the success of Exxel Brands by guiding customers to find the right outdoor product for their needs by answering product questions; providing technical support for our products; and assisting consumers with the warranty and return processes via phone and email. This position is responsible for entering in sales orders and issuing Return Authorizations for credit memos.ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers exceptional and timely customer service to our consumers via phone and email regarding product, sales orders, and warranty/repair questions.Data entry of sales orders. Audits all orders for accuracy in style number, quantity, pricing, etc. Corrects errors as required based on current inventory. Establishes shipping priorities and communicates costs and methods, while ensuring shipments are expedited as needed.Coordinates information as needed with Sales, Product Development, and the Distribution Centers.Works closely with the inventory team and the parts warehouse to communicate proper needs of warranty parts.Handles all aspects of Return Authorizations for consumers.Maintains proper files and records for all Consumer service activities.Inspects actual product returns from consumers. Maintains and sorts the daily customer service email in an accurate and efficient manner.Works on projects that enhance and/or streamline processes. Writes standard documentation using an established format. QUALIFICATIONS/SKILLSMinimum of 2 years of Customer Service experience. Preferably in consumer products, retail or dealer-based environment. Sales experience preferred.Excellent interpersonal and communication skills.Must be a team player and have the ability and desire to earn the respect of team members through actions and contributions.Proficient in Microsoft Office (Excel, Word, Outlook).Personal knowledge/experience in outdoor leisure consumer products is a huge plus. BUDGET QUALIFICATIONS None SUPERVISORY RESPONSIBILITIES None WORK ENVIRONMENT A collaborative, open space work environment located on the first floor of the 40,000 sq. foot facility located in Broomfield, Colorado. Team members share a common desk area, as well as a Product Closet that houses warranty items, extra materials, and samples for size measurements. The Customer Service area is faces west and looks out on open space and the Flatirons. There are approximately 125 employees in the 40,000 sq. ft Broomfield corporate facility which houses a workout facility, multiple quiet telephone booths and a large employee breakroom for the employee’s use. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.OTHER DUTIES AS ASSIGNEDThis job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.PI239024248

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits:20% employee discountFlexible ScheduleStrong field sales career growth & talent development culture for top performers.The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates.Assist with receiving the truck, pricing items, merchandising product, and recovering the store.Communicate customer needs to Team Leaders when necessary.Maintain the store appearance and complete any additional responsibilities and/or duties as assignedQualifications:High School diploma or equivalent preferred6 months of prior retail experience preferredAbility to work evenings, weekends, and holidays on a regular basisA positive attitude and team player who wants to engage and serve customersPhysical Requirements:Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe manner.Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

Job Description RESPONSIBILITIES: Process customer orders in steps to include entering information into the computer system; confirming prices, shipping, and delivery dates; and printing, confirming, and filing orders. Review customer inquiries and use job knowledge to address situations to best meet the needs of the customer and the company. Record customer product orders via phone, email, and facsimile. Enter customer orders by securing customer number, matching correct Account Executive number, verifying correct pricing, and pricing codes, and adding special order comments and required line-item comments. Print Pick Lists following thorough verification of part numbers, quantities, and all other required information for faxed and verbal orders. Coordinate the return of products to include communication with carriers and issuing of credits. Maintain multi-facility order documentation and advises appropriate facility of critical order information and changes. Assist with departmental processes to verify tasks are completed as necessary. Communicate issues within department with Customer Service Manager. Assist Customer Service Manager with daily reporting functions. Attend meetings as needed when Customer Service Manager is unavailable. Assist with training new and current employees with processes, policies, and procedures. Work with interdepartmental personnel to ensure customer can be adequately serviced. Assist with tracking and reporting key operational metrics. Ensure safety, housekeeping, and organizational standards are met for the Department and for the facility. Core Competencies: Customer Focus - Understanding who your customer is and their needs. Dealing with Ambiguity - Comfortable dealing with change and situations in which a clear answer has yet to be discovered. Drive for Results - Identifying key goals and using all available people and resources to get there. Priority Setting - Knowing what comes first. Excellent communication, interpersonal, and analytical skills to collaborate effectively with cross-functional teams. Excellent communication (oral and written) and public presentation skills. Strong social skills including interpersonal, telephone, and email skills to successfully collaborate and communicate with a variety of personalities. Ability to maintain a professional, organized, and positive demeanor, even when dealing with difficult situations. Ability to think and operate on the fly, to assess situations, to weigh options, and to make sound business decisions. Ability to maintain accountability and prioritize tasks. Ability to work with minimal supervision as required. KNOWLEDGE and SKILLS: Proficiency in AX or D365 preferred. Must be able to learn and navigate ERP and customer management systems to enter orders, credit rebills, check inventory, etc. Strong computer skills. Proficient with MS Word, Excel, PowerPoint, Teams, and Outlook. Able to effectively use printers, copying machine, fax machine, and telephone headsets. Able to read, write, and perform basic math skills such as counting, addition, subtraction, multiplication, division. Fluent in speaking, reading, and writing in English. Strong time management skills. EDUCATION and CERTIFICATIONS: High School diploma or equivalent required. Post-high school education such as a certificate, associate degree, or bachelor's degree strongly preferred. Must have a passion for continuous learning and professional development. EXPERIENCE: At least two years of experience in Customer Service or in a Customer Call Center required. Supervisory and/or Team Lead experience strongly preferred. A combination of years of experience, advanced education, and function-specific training and experience may be considered in lieu of the minimum experience requirements. About KinedyneOver the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement - Greater Cargo Capacity - and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a little easier for the industry to deal with today and as the future unfolds.All of the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth. We've earned our right to be called The Cargo Control People.What We OfferA Comprehensive Benefits Package that includes:Medical/Dental/Vision - with HSA (company provides yearly funding)Individual or Family Plans are available at affordable bi-weekly ratesCompany paid long & short-term disability 401K with competitive company match PTO & Tuition reimbursement Company Paid Life Insurance

The customer experience manager leads the department by ensuring the development of the staff and providing excellent customer experience. Demonstrates the ability to understand complex business issues and to provide appropriate and effective solutions. Drives the department success by collaborating cross-functionally and managing a diverse workforce which sets every team member up to succeed. The customer service manager collaborates with the Sales, Distribution, Planning and Production teams to ensure an excellent customer experience. Supervisory Responsibilities:Customer service teamTraining and development of staffPerformance evaluationsDuties/Responsibilities:Manages all customer retention. Responsible for leading team members by establishing efficient and balanced workflows that maximize performance and accuracy of team members. Monitors and measures service metrics and utilizes them to develop standards, improvements, or changes to process. May makes recommendations for changes to products or services based on customer feedback and requests. Primary point of contact for customer service team members and customers.Ensures that project and/or department goals are met and adheres to approved budget. Oversees the resource allocation and workflow of all support activities including order processing, data collection, CRM collection, and the preparation of reports to support sales teams. Identifies and resolves operational issues. Resolves complex customer requests or complaints. Develop and maintain strong relationships with customers, establish trust, and build long term partnerships. Build strong cross-functional relationships facilitating the implementation and solution deployment that best addresses the customer's needs.Utilizes customer feedback, data, and external data sources to make data driven decisions, identify areas of improvement and develop strategies to address concerns. Thinks creatively and develops innovative solutions to customer challenges. Required Skills/Abilities: Excellent communication skills (verbal and written) required.High integrity, evaluation, and judgmentMaintains the highest level of confidentiality regarding sensitive information.Customer complaint escalation and complaint resolutionCustomer engagement and Lifecycle ManagementCustomer relationship Management (CRM) softwareCustomer retentionData Analysis SoftwareOrder management.Sales operationsEducation and Experience:Bachelor's degree in business or accounting preferred.2-4 years of related experience in wood manufacturing industry preferred. Advanced capabilities with MicrosoftAdvanced business forecasting, statics, and analytical thinking skillsPhysical Requirements: Prolonged periods sitting/standing, performing repetitive actions that may entail bending, stooping, twisting, lifting, reaching, pushing, and pulling.Must be able to lift, push or pull 25 to 50 pounds of force occasionally, and/or 10 to 20 pounds consistently.Visual acuity is necessary to perform job tasks safely and effectively.May travel up to 25%.

Position Title Servicing Customer Advocate I (Customer Service Representative)LocationJob Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective mortgage customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.In this role, you will expand on your current skill-set, mastering soft-skills and becoming an expert with our Primary and Advanced call-types. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting complex customer interactions.17.00 - 21.25 - 25.50Hours of Operation:11:00 AM EST to 8:00 PM EST Mon-Friday7:30 AM EST to 4:00 PM EST - Rotating Saturdays. If you work on a Saturday, you will have a day off the following week.Job Responsibilities:Customer Service:Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customersBe an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groupsMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityDrive results and engage applicable partners on trending customer issues through internal communication tools.Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the mortgage industryHave flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays and weekendsJOB REQUIREMENTS Required Qualifications:High School Degree or Equivalent required; some college coursework or degree preferred2+ years of contact center experienceA passion for customer service with excellent communication and program solving skillsStrong technical knowledge and adapt in navigating multiple programs and applications simultaneouslyIntermediate knowledge of MS Office SuiteA proven track record of thriving in a fast-paced customer facing environmentPreferred Qualifications:Financial Services experienceSalesforce or comparable CRM experienceExpertise with MS Office SuiteExpertise with MSP Black Knight or comparable mortgage applicationsWorking proficiency in the Spanish languageA proven track record of exceeding performance metrics within a contact center environment

Job Title: Automotive Customer Service RepresentativeJob Description:The Automotive Customer Service Representative is responsible for managing all aspects of customer orders in collaboration with the sales, procurement, finance, expediting, and logistics teams. They handle a portfolio of business at the part level and ensure effective communication with the customers they serve.Key Responsibilities:1) Enter customer parts into the SAP order entry system, verifying order specifications, sizes, and shipment details against the customer purchase orders.2) Manage customer parts in accordance with mill lead times, campaign runs, and shipping constraints, resolving any discrepancies through expediting, mode management, or cross-application solutions.3) Oversee inventory management and release processes to ensure timely delivery based on customer requirements.4) Provide customers with solutions for various issues such as forecast discrepancies, late production, shipping constraints, or processing backlogs.5) Analyze changes in customer forecast and update the SAP system accordingly.6) Provide quality, production, shipping, and customs documents to customers as needed.7) Provide explanations and conduct root cause analysis on Key Performance Indicators misses for leadership.Skills:1) Alertness and Proactive Approach: The ideal candidate must possess the ability to quickly recognize critical situations, potential risks, or urgent matters that require immediate attention.2) Rapid Decision Making: The successful candidate should exhibit exceptional decision-making skills, enabling them to make prompt and well-informed judgments when faced with critical items.3) Effective Problem Solving: The candidate should excel at analyzing complex issues, identifying root causes, and formulating effective solutions in a timely manner.4) Clear Communication: The candidate should possess excellent verbal and written communication skills to articulate critical information clearly and concisely.5) Timely Escalation: The candidate must have the judgment to recognize when to involve higher-level management or specialized teams, ensuring that critical matters receive the attention and resources they require promptly.6) Crisis Management: The candidate should be able to remain composed under pressure, coordinating resources and stakeholders effectively to manage and resolve urgent issues promptly.7) Collaboration and Teamwork: The candidate should be a team player, capable of working collaboratively with colleagues from various departments to address urgent matters.8) Time Management and Prioritization: The successful candidate should possess strong time management skills, enabling them to prioritize tasks effectively. They must be able to allocate their time and attention appropriately, ensuring that critical items receive immediate focus without neglecting other essential responsibilities.9) Attention to Detail: While responding quickly, the candidate should maintain a high level of attention to detail. They must ensure accuracy and precision in their assessments, communications, and actions, minimizing errors or oversights that may negatively impact the resolution of critical matters.10) Continuous Improvement: The ideal candidate should exhibit a commitment to continuous improvement. They should actively seek feedback, learn from each critical item response, and strive to enhance their efficiency and effectiveness in identifying, responding to, and escalating critical matters.Preferred Qualifications:• Bachelor's degree in related field• Demonstrated experience of 5+ years in customer serviceWorking Conditions:• Office Environment, Monday to Friday, with extended hours as required.• Willingness and ability to work on-site in Calvert, Alabama, at least four days a week.Please note: The Job Profile is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

Position Summary: Customer Service Representative (CSR) functions as the liaison between the company and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise. Responsibilities: Establish relationships with customers by communicating and resolving issues.Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.Reviews orders after shipment for billing accuracy and any quantity item errors.Manages the issuing of credits, return authorizations and pallet returns.Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.Performs other duties as assigned.Requirements:Associate or bachelor's degree preferred but not requiredManufacturing experience strongly preferred1-3 years customer service experience requiredMicrosoft Office Suite - basic to above-average computer skills including ExcelCRM experience preferredAbility to perform basic quantitative skills required,Ability to work with all areas of the business including plant and sales personnel.Professional verbal and written communicationStrong customer service advocacy and problem-solving skills